Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Decatur, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,715 reviews
5 stars
1,023
4 stars
370
3 stars
130
2 stars
57
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, many customers report difficulty in finding assistance and poor service experiences.
Product Availability
Customers appreciate the wide selection of products, but there are frequent complaints about items being out of stock or mislabelled.
Store Environment
The store is generally described as clean and well-organized, with a friendly atmosphere, although some customers noted issues with the layout and accessibility.
Delivery Issues
Numerous reviews highlight significant problems with delivery services, including delays and poor communication.
Pricing
Customers find prices to be competitive, but some express concerns about high costs for certain items and delivery fees.
- TWTim Wynn4 days ago5.0Online ordering is great. I did curbside but decided to go in the store. It was easy to change my order from curbside to in-store as I was checking out with other items. I highly recommend Lowe's of Decatur Alabama
- LNLachelle NelmsNov 11, 20251.0Workers are disrespectful want to have conversations on the floor amongst themselves but when you ask for help they don’t wanna come. Had an issue with two white ladies one taller one shorter should have got names! One finally came over I pointed to the dryer I wanted for purchase she scans the washer tag and tell me that’s what I pointed to and that she doesn’t work in this department she was very rude! We left our money spends anywhere we don’t have to deal with rude employees!
- KPKev PaulOct 31, 20255.0Best place for your construction needs
- JYJohn YoungOct 29, 20254.0I like Lowe's. I spend over $10K a year on materials and supplies for my home improvement projects. Normally a good place to shop.
- MEMickey ErgleOct 26, 20255.0It's Lowes always great
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Decatur, AL offer?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing supplies, outdoor equipment, and home décor. They also provide installation services like HVAC, flooring, and kitchen remodeling.
What are the store hours for Lowe's in Decatur, AL?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others having reduced hours.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You'll receive email updates if your order status changes.
Does Lowe's offer in-store pickup and delivery?
Yes, Lowe's provides both in-store pickup and delivery services for customers in Decatur, AL.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For items purchased online, start a return in your Order History. In-store returns require proof of purchase at the customer service desk.
Where is Lowe's Home Improvement located in Decatur, AL?
Lowe's is located at 1641 Beltine Road SW, Decatur, AL 35601.
What nearby key and locksmith services are available around Lowe's Decatur location?
Nearby key and locksmith services include minuteKEY and Minute Key, which can be convenient if you need key duplication or lock services during your visit to Lowe's.
Are there any nearby places where I can get propane near Lowe's in Decatur?
Yes, Blue Rhino Propane Exchange is nearby, offering a convenient option for propane needs before or after your visit to Lowe's.
What dining options are near Lowe's Home Improvement in Decatur, AL?
Nearby dining options include Ruby Tuesday, Whataburger, and various fast food restaurants, ideal for grabbing a meal before or after shopping at Lowe's.