Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Birmingham, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,431 reviews
5 stars
1,219
4 stars
532
3 stars
252
2 stars
107
1 star
321
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including long wait times for assistance and unhelpful staff.
Delivery Issues
Many customers reported significant problems with delivery, including missed appointments and lack of communication.
Staff Helpfulness
While some employees received praise for their helpfulness, many customers experienced a lack of assistance when needed.
Store Organization
The store was noted for being clean and well-stocked, but some customers found it disorganized and difficult to navigate.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction while others vowed never to return.
- MMMARILEE3 days ago5.0TODAY I WAS CHECKING OUT THROUGH THE GARDEN CENTER. I WANT TO THANK THE EMPLOYEES AT CHECK OUT. THEY HELPED THE CUSTOMER IN FRONT OF ME COMPLETE HER PURCHASE. ONE EMPLOYEE THEN ACCOMPANIED THE CUSTOMER TO HER CAR AND HELPED HER PLACE HER PURCHASES IN HER CAR. I KNOW THE LADY WAS APPRECIATIVE. GOOD JOB LADIES.
- BKBrittney KendrickNov 13, 20255.0Brandon and Oliver delivered my washer and Dryer a couple days ago, and did a fantastic job!!!! They were so professional and kind. I would give them 20 stars ⭐️
- SCSir ConsumerNov 10, 20253.0Locating an employee is challenging. Most of the time, the employee says, this isn't there department. Management needs replacing considering the employee turning over is intense.
- EAEvan AmatoNov 5, 20254.0I ordered some sheetrock and marked it for same day delivery. The delivery didn't got quite as planned but the driver was great and went above and beyond to make it right, he saved the day.
- TWTeresa WaineNov 4, 20251.0Buyer beware: you pay for delivery and set up, you also pay for haul away of old appliance. Delivery gets here and magically they cannot get old fridge out of the house! We tore old fridge apart and forced them to remove it. They leave new fridge on porch because they can’t get it in the house! 2 men cannot do the job that my son is doing ALONE as we are handicapped! Let’s go a bit further back, bought expensive washer and dryer from Lowe’s. Took 4 deliveries to get washer here as they were damaged with one falling off the truck! Lowe’s extended warranty on a fridge doesn’t cover compressor on a 13 month old fridge that they sold stating Lowe’s would repair or replace when it was purchased. Yes they left my new fridge on front porch saying it wouldn’t fit when 2 people carried my old fridge out in the house. I WONT buy from Lowe’s again going forward if this is what they see as acceptable. 3 times of being burned by Lowe’s. Oh not to mention it took forever for me to even get someone to wait on me!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and categories does Lowe's Home Improvement in Birmingham offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, heating and cooling, home décor, kitchen, lighting, lumber, paint, patio furniture, plumbing, storage, tools, washers and dryers, windows and doors, and more.
What are the operating hours for Lowe's Home Improvement in Birmingham?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving Day and Christmas Day.
Does Lowe's in Birmingham offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering the order number or logging into your MyLowe's account. You'll also receive email updates as your order status changes.
What is Lowe's policy for returns and exchanges?
Most items can be returned within 90 days. For items purchased online, you can initiate a return through your order history. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Birmingham?
Lowe's accepts major credit cards including American Express, Visa, MasterCard, Discover, Diners Club, as well as cash and checks.
Are installation services available at Lowe's Birmingham?
Yes, Lowe's offers a variety of installation services such as appliances, cabinets, carpet, countertops, decking, doors, garage doors, HVAC, flooring, lighting, roofing, windows, and more.
Is Lowe's Home Improvement in Birmingham involved with any community or charitable associations?
Yes, Lowe's is associated with several organizations including Lowe's Toolbox for Education, SkillsUSA, Habitat for Humanity, Boys & Girls Clubs of America, and Keep America Beautiful among others.
What are some nearby places to Lowe's Home Improvement that customers might find useful?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and U-Haul Neighborhood Dealer for truck rentals.
Are there dining options near Lowe's Home Improvement in Birmingham for customers to visit before or after shopping?
Yes, customers can visit nearby dining options such as Subway, El Compa Taco Truck, and China Palace Restaurant.
Where can customers find additional services like printing and shipping near Lowe's Home Improvement?
Customers can access printing services at Staples and shipping services at UPS Access Point locations nearby.