Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Birmingham, AL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,441 reviews
5 stars
1,226
4 stars
533
3 stars
252
2 stars
107
1 star
323
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and unresponsive staff.
Product Availability
Customers noted that the store generally has a good selection of products, but there were frequent complaints about items being out of stock or not found.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including delays, poor communication, and issues with item fit.
Store Environment
The store is often described as clean and well-organized, with friendly staff, although some customers experienced difficulty finding assistance.
- HSH SJan 2, 20265.0A man named Joe approached us & asked if he could help us find anything, we were looking for a masonry drill bit. Anyways, he was very nice and helped us find exactly what we needed quickly. We were in and out in 5 minutes. Thank you Joe for the help and for being so nice. God bless you
- CSCrystal SwaimDec 26, 20253.0I'm 61,5 feet 2, I went to Trussville Al Lowes to buy flowers. While trying to decide what flowers I wanted I was approached by a Lady who says ( Watcha got there ?) She got close enough that I could tell you what she had for lunch. Either she was crazy or she was loss and prevention . I'm sorry we live in a world where stores have to hire loss and prevention but at least train them properly...I thought I was being mugged...
- LMLindsay ManzellaDec 15, 20255.0My mom was needing some paint. They were understaffed tonight and my (older) mom was tired and being slightly impatient. An employee named Scott stopped what he was doing and came and helped us in the paint dept with no questions asked as soon as he overheard us discussing it with each other. He was very kind and patient with my mom and made sure she was happy with her paint and answered all her questions!
- PMpeeny munfordDec 15, 20251.0If I could give a ZERO rating I would. Customer service is very poor and so is management. They are dry and dismissive and want to pretend like the customer is the problem. Just offer good customer service as you should Lowe's. I had a large double door delivered and unfortunately the door does not fit. That was almost one month ago and it's still sitting in my living room Trying to get them to pick the door up has been a nightmare. Think twice before shopping hete
- ACAmya CDec 7, 20251.0Whole customer service desk slow made me go through all that just to pick up an order I showed my barcode and customer name. What do you need my ID for if I’m not the customer I’m picking up for the customer I never had this issue out of any lowes I ever came to pick up orders from.. never coming back here the person assisting me was so slow not only did you irritate me you embarrassed me over a ID You didn’t even need. Wasted my gas and time .
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and categories does Lowe's Home Improvement in Birmingham offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical, flooring, garden tools, grills, hardware, heating and cooling, home décor, kitchen, lighting, lumber, paint, patio furniture, plumbing, storage, tools, washers and dryers, windows and doors, and more.
What are the operating hours for Lowe's Home Improvement in Birmingham?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving Day and Christmas Day.
Does Lowe's in Birmingham offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering the order number or logging into your MyLowe's account. You'll also receive email updates as your order status changes.
What is Lowe's policy for returns and exchanges?
Most items can be returned within 90 days. For items purchased online, you can initiate a return through your order history. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Birmingham?
Lowe's accepts major credit cards including American Express, Visa, MasterCard, Discover, Diners Club, as well as cash and checks.
Are installation services available at Lowe's Birmingham?
Yes, Lowe's offers a variety of installation services such as appliances, cabinets, carpet, countertops, decking, doors, garage doors, HVAC, flooring, lighting, roofing, windows, and more.
Is Lowe's Home Improvement in Birmingham involved with any community or charitable associations?
Yes, Lowe's is associated with several organizations including Lowe's Toolbox for Education, SkillsUSA, Habitat for Humanity, Boys & Girls Clubs of America, and Keep America Beautiful among others.
What are some nearby places to Lowe's Home Improvement that customers might find useful?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and U-Haul Neighborhood Dealer for truck rentals.
Are there dining options near Lowe's Home Improvement in Birmingham for customers to visit before or after shopping?
Yes, customers can visit nearby dining options such as Subway, El Compa Taco Truck, and China Palace Restaurant.
Where can customers find additional services like printing and shipping near Lowe's Home Improvement?
Customers can access printing services at Staples and shipping services at UPS Access Point locations nearby.