Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Birmingham, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,194 reviews
5 stars
620
4 stars
266
3 stars
112
2 stars
40
1 star
156
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Delivery Issues
Numerous customers reported significant problems with delivery services, including missed appointments and poor communication.
Product Availability
Customers noted that while the store generally has a good selection, there are frequent issues with inventory accuracy and stock levels.
Store Cleanliness
The store is often described as clean and well-organized, although some customers reported unsanitary conditions in specific areas.
Management Concerns
Several reviews highlighted issues with management, including unprofessional behavior and lack of accountability.
- SMSalomon Medina5 days ago5.0Good quality
- VPVINOD PATELNov 3, 20255.0Guy Marcus is awesome. Did explained everything with patience.
- HMhenry millerOct 20, 20251.0Horrible experience, they wouldn't even let me get a refund on something that is refundable! Never coming back here again 🙄
- DDDavidOct 3, 20255.0Long-term employees at this location, and there are quite a few, are good evidence of their satisfaction and expertise, and competent management. It's my first stop for building supplies, and I rarely have to make a second stop.
- RLrachel lowryOct 2, 20254.0Want to thank matthew for going above and beyond for me, extremely pleasant and knowledgeable. I can tell he puts pride in what he does and i would like to work with him every time! The other staff members need to get on Matthews level!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Birmingham, AL?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking materials, grills, lumber, and gardening equipment.
What are the operating hours of Lowe's Home Improvement on weekdays and weekends?
From Monday to Saturday, Lowe's is open from 6:00 AM to 9:00 PM. On Sundays, it operates from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History before shipping the item back. For in-store returns, bring proof of purchase to the customer service desk.
Are there any special installation services available at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including appliances, flooring, cabinetry, doors, HVAC, roofing, fencing, and more.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
What nearby places can I visit along with Lowe's Home Improvement for home and garden needs?
Nearby, you can visit Nature's Edge for landscaping and gardening supplies and Space Cadets for countertop installations, complementing your visit to Lowe's.
Where can I get propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby, providing convenient propane exchange services for your grilling and outdoor needs.
Are there any nearby places where I can relax or get refreshments after shopping at Lowe's?
Yes, you can visit nearby spots like Dairy Queen Grill and Chill for fast food and ice cream or Bullet Coffee for coffee and smoothies after your shopping trip.