Lowe's Home Improvement

Reviews

• DA

  Donny Allen

  6 days ago
  3.0
  It's a Lowes. Not a lot of helpful folks. You have to check yourself out. They never have a cashier.
• BD

  Brianna D

  Apr 12, 2026
  3.0
  Had a return 04-12 around 1.-1:15. Went to customer service, didn’t get any names but the young lady who checked me out kinda short dark skin was very sweet and kind , i informed her i left my card in the car and I’ll be right back she can start scanning my item, came back another girl was up there apparently the other one left or what not, not sure but the other girl ( long nails, light skin, braids) was not friendly and seem to have had an attitude, asked her to call someone over the mic so I can have help w/ taking tile to the car waited almost 10 mins before she said I’m about to call again , i was already in the process of walking out. My thing is if you don’t want to be at work then don’t come, people walking in needing assistance and u just standing there on your phone like you don’t want to be there, very unprofessional, let her work in the back or some . Uhhh
• VA

  Val Atchison

  Apr 11, 2026
  2.0
  Hard to find employees to help. Press the call button and wait over 15 minutes before assistance arrives, arrives, if it arrives. Don't be in a hurry. This location has the slowest customer service.
• JN

  Joseph Nelson

  Apr 11, 2026
  1.0
  Horrible. Walked up to the customer service desk, the lady was slumped over on the computer. Didn’t greet me, ask how can she help, etc nothing. I greeted her. No response then just told her what I needed. I have a Kobalt product that I called kobalt about and got an authorization code for a warranty replacement, she acted like this was an inconvenience. Then we get the return authorization number and it’s only allowing her to enter in as a return to Lowe’s pay. Which is an account I no longer have and I would have to wait on a check to be sent to me to purchase a new one. This is beyond frustrating, but would have been much more pleasant if the customer service agent was actually willing and nice.
• CW

  chase waters

  Mar 31, 2026
  1.0
  Purchased some concrete bags, tried to Load them in the loading area (which I always do) and one if the associates(I won’t name names unless asked) ran outside saying I couldn’t load the concrete bags outside and that I had to go load up the bags from inside. She was rude, confrontational, and came across hostile. I proceeded to get a cart and walk back inside and had to load the concrete bags, then the carts wheel broke upon loading the concrete bags. Incredibly inefficient and frustrating. A task that should’ve taken five minutes ended up taking 30 minutes. I had to load all the concrete bags by hand and struggle pushing a broken cart when I could have just backed my truck right near the pallet outside… Won’t come back to this store even if that means I have to drive an extra 20 minutes to Home Depot in Hoover.

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