Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Bessemer, AL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,700 reviews
5 stars
1,360
4 stars
612
3 stars
290
2 stars
117
1 star
321
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Staff Attitude
While some employees were praised for their helpfulness and friendliness, others were described as rude or indifferent.
Product Availability
Customers expressed frustration over items being out of stock or mislocated, leading to difficulty in finding what they needed.
Store Management
Several reviews indicated issues with store management, including lack of staffing and poor handling of customer complaints.
Overall Experience
The overall shopping experience varied greatly, with some customers having positive interactions while others reported significant dissatisfaction.
- TCThomas ClearingJan 5, 20261.0Second time in a row doors claim open at 6am but apparently Lowes Bessemer is on a different timezone. Doors still locked at 6:10 with pics to prove. 32 cars in parking lot someone inside knows what time it is. They just stare at you. This regional fire alarm company tech will be heading to Home Depot
- JSJerry SDec 30, 20255.0Out doing some last minute shopping for a few good men and WOW!!! unexpectedly, I fell onto a knife display while filleting my extra lean stomach for Allllll our wonderful city to read.
- MMMelissaDec 27, 20255.0Awesome staff
- TStom swindalDec 19, 20253.0I was in this store longer than I should have been looking for things that should have been in certain departments but was elsewhere... Also they didn't even have some items that I thought they should have...i e...I asked where the small tankless hot water heaters were and the person over that department told me that I would have to order it online,,, that he didn't even stock any small ones.. other than that the store was fine
- SSSARA SUTTLEDec 11, 20251.0This store is horrible we purchased flooring and pick up later and they sold some of the flooring we purchased. The assistant Amir wasn't helpful at all she pushed us off showing that she didn't want to help. To make matters worst someone else was upset due to her lack of help, attitude and chewing gum 😒
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Bessemer, AL offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Bessemer, AL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas.
Does Lowe's Home Improvement offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement in Bessemer, AL?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's provides a variety of installation services including appliances, flooring, decking, lighting, cabinets, and more.
Does Lowe's Home Improvement provide any special services or guarantees?
Lowe's offers specialities such as free delivery, free haul away, Lowe's gift cards, free shipping, easy returns, and easy exchanges.
What are some nearby places of interest around Lowe's Home Improvement in Bessemer, AL?
Nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and Stor-Mor of Birmingham for construction services and storage.
How can customers utilize nearby Blue Rhino Propane Exchange when shopping at Lowe's?
Customers can conveniently exchange propane tanks at Blue Rhino Propane Exchange nearby, making it easy to shop for grills and outdoor supplies at Lowe's while taking care of propane needs close by.
Are there dining options near Lowe's Home Improvement in Bessemer, AL?
Yes, nearby dining includes Taqueria J&C, a food truck restaurant where customers can enjoy a meal before or after shopping at Lowe's.