Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bessemer, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,693 reviews
5 stars
1,357
4 stars
613
3 stars
289
2 stars
117
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with long wait times for assistance and unhelpful staff.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among employees, leading to frustration for customers seeking assistance.
Positive Experiences
Despite negative feedback, some customers praised specific employees for their helpfulness and positive attitudes.
Store Management
Customers expressed concerns about poor management and staffing issues, impacting overall service quality.
Convenience
The store's location and product availability were noted as convenient, but this was overshadowed by service complaints.
- RMRosalind Marcano1 day ago5.0I just placed a call and spoke with Nakisha from customer service, please forgive me for misspelling your name. I want to express how she went above and beyond to put a heartfelt birthday message on a fiddle leaf fig plant that I purchased online from Florida for my Sister. I had a terrible experience trying to add a message myself through the online app , but Nakisha was so wonderful to input the message. Thank you Nakisha for all of your efforts. It meant more than words could ever define. There should be more people like you in this world. Many Blessings
- TGTony GreenNov 16, 20255.0Highly recommended
- JMJack MooreOct 26, 20254.0Close to home and convenient. Yardage have what I need
- BMBill McNairOct 24, 20251.0Lowes Corporate needs to go in acting like a customer and see how bad the staff is. I went there three times this week and couldn’t get anyone to help me load lumber. I ended up going to Home Depot to get it. They really should close it down and make a thrift store out of the place.
- HLHome Direct Services LLC.Oct 14, 20251.0Lowe’s Lowe’s Lowe’s… I try to give Lowe’s my business and this one in particular is by far the worst when it comes to customer support and service. Pick up the phone! Do yourselves a favor don’t shop here. Find the store across the street American Wallzone and if they don’t have it then go to Home Depot if you need anything because this Lowe’s is sorry. Take a little more time, but it will be worth it.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Bessemer, AL offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Bessemer, AL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas.
Does Lowe's Home Improvement offer order pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement in Bessemer, AL?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's provides a variety of installation services including appliances, flooring, decking, lighting, cabinets, and more.
Does Lowe's Home Improvement provide any special services or guarantees?
Lowe's offers specialities such as free delivery, free haul away, Lowe's gift cards, free shipping, easy returns, and easy exchanges.
What are some nearby places of interest around Lowe's Home Improvement in Bessemer, AL?
Nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and Stor-Mor of Birmingham for construction services and storage.
How can customers utilize nearby Blue Rhino Propane Exchange when shopping at Lowe's?
Customers can conveniently exchange propane tanks at Blue Rhino Propane Exchange nearby, making it easy to shop for grills and outdoor supplies at Lowe's while taking care of propane needs close by.
Are there dining options near Lowe's Home Improvement in Bessemer, AL?
Yes, nearby dining includes Taqueria J&C, a food truck restaurant where customers can enjoy a meal before or after shopping at Lowe's.