Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Athens, AL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,922 reviews
5 stars
1,092
4 stars
458
3 stars
159
2 stars
56
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some praising helpful staff while others report poor assistance and unresponsive management.
Staff Knowledge
While some customers found staff to be knowledgeable and helpful, others experienced a lack of product knowledge and assistance.
Store Organization
Several reviews mention issues with store organization and cleanliness, with some customers finding it difficult to locate items.
Product Availability
Customers expressed frustration over product availability, with reports of items being out of stock or difficult to find.
Delivery Issues
Multiple reviews highlight significant problems with delivery services, including delays and poor communication.
- MSMichael Smock2 days ago1.0Seems half the store is behind a lock and key and you’ll wait 20+ minutes to get help. Theft prevention over customer service
- RKRobert KandelDec 25, 20255.0Staff are very kind
- TJTasha JacksonDec 18, 20255.0They'll help with anything they can
- TMTamara MyersDec 3, 20254.0Smaller store helpful staff
- TBtabitha blankenshipNov 24, 20251.0I needed help in the store and asked twice, but no one ever came. I ended up calling Home Depot, and they helped me right away—their customer service was great. Do better, Lowe’s.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Athens, AL?
You can find appliances, tools, paint, patio furniture, home décor, flooring, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Athens?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's in Athens offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates regarding your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
What services does Lowe's provide besides selling products?
Lowe's offers installation services such as appliances installation, flooring installation, blinds, cabinets installation, HVAC installation, and more, along with free delivery and free haul away.
How do I return or exchange an item I purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History. In-store returns require proof of purchase at customer service.
Are there any nearby financial services to Lowe's in Athens?
Yes, Regions Bank and PNC are nearby, providing ATM and mortgage services, which can be useful for financial needs while shopping.
What dining options are close to Lowe's in Athens?
Nearby dining options include La Casa Del Tamal, a Mexican restaurant and coffee shop, and K May Donuts bakery, great for a meal or snack before or after shopping.
If I need automotive services or gas while visiting Lowe's, what nearby places can I visit?
Express Oil Change & Tire Engineers offers automotive repair and tire services nearby, and the Marathon gas station provides fuel and convenience store services.