Brand Certified
Lowe's Home Improvement
4.1(1997 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
235 Colonial Promenade Parkway, Alabaster, AL
35007, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(205) 685-4060
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/AL-Alabaster/2525
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Alabaster, AL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Lowe's Home Improvement
235 Colonial Promenade Parkway, Alabaster, AL
35007, United States
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.1
1,997 reviews
5 stars
1,085
4 stars
444
3 stars
177
2 stars
72
1 star
219
- JPJoseph Pennington1 day ago5.0Had a great experience Mr Charlie was amazing and feta at the alabaster location
- MWM WarrenMar 6, 20264.0Nice staff and a clean store. Signed up for the rewards program..not sure if it's beneficial yet. Several self checkouts so there was minimal to no waiting. Website was accurate to where to the last item I needed was (plumbing). Recommended.
- TTTabithaFeb 28, 20261.0Went through self checkout just now (6:15p Feb 28, 2026) and the cashier in charge made several comments about us frowning, as if she were picking a fight. It's been a long stressful day, we are moving and shouldn't have to deal with the self appointed facial expression police at Lowes. Very bad mannered cashier.
- JBJenna BowenFeb 17, 20261.0We scheduled a refrigerator delivery from this location for Saturday, 2/14, the day of us moving into our new home. Once the delivery drivers arrived, I received a text saying they had arrived, and immediately went outside. They did not knock or ring the doorbell and left a blank “we’re sorry we missed you” card on the door. They were out of sight, even though I promptly went outside to meet them. Both my husband and I tried to call and get in touch with them but never received an answer to if they were coming back or a call back. My husband called again and was able to get the delivery scheduled for the following day, 2/15, so we had to throw out our food that couldn’t be kept cold. The following day, they arrived, and while installing our fridge, they accidentally damaged our wall. They were very apologetic and assured us we would be compensated for the damage. We were very understanding and assured them that accidents happen, especially when moving large appliances. For compensation, we were given multiple options— we could go through their own contractor or be paid to use our own. We initially wanted to go through them, but after being told their contractor was unavailable, we settled for cash that was the same amount that the workers told us their contractor would charge. We agreed to meet again the following day at 9 am, as we were also told we would need to sign some documents regarding the transaction. As the conversation over the phone ended, the worker did not realize he had not hung up the phone and proceeded to say to his colleague that we were “going to get it done for cheap and pocket the rest of the money.” The next day (2/16), no one showed up at 9 am… or ever. We ended up having to call the other worker who sent us money for the job. We even sent back the remaining difference since our own contractor did it for cheap. After this horrible, back-and-forth, unprofessional experience, we were prompted to fill out a survey regarding the delivery experience, which we did so honestly and fairly. The following day, 2/17, my husband was called while at work by the worker, whom we named in the survey, frustrated that we did so and made allegations stating that we were “discriminatory.” I’m not sure how Lowes partners with third-party delivering or who is in charge of what, but we are very disappointed over how unprofessional and downright outrageous this experience has been, and we definitely will not order appliances from Lowes in the future.
- JSJeremy SmithFeb 5, 20265.0Came to this location for a mobile heater and mailbox. They had the items and the store was very clean and organized. Associates were super friendly!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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