Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Alabaster, AL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
235 Colonial Promenade Parkway, Alabaster, AL
35007, United States
Hours
Reviews
4.1
1,806 reviews
5 stars
972
4 stars
420
3 stars
158
2 stars
63
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees were praised for their helpfulness, others were reported as rude or unresponsive.
Delivery Issues
Numerous complaints regarding delivery delays, damaged products, and poor communication during the delivery process.
Product Availability
Customers noted inconsistent stock levels, with some items frequently out of stock, leading to frustration.
Store Cleanliness
The store was generally described as clean and well-organized, with positive remarks about the garden center.
Positive Experiences
Several customers shared positive experiences with specific employees who provided exceptional service.
- PSphyllis schifanellaNov 1, 20255.0Blake was very helpful with the purchase of our refrigerator. I would rate him a ten. He was knowledgeable and very professional. Thank you, Blake.
- BRBree RobertsOct 24, 20251.0Screwed up my storm door order and let the wrong door sit in their store for seven weeks. They do not care and expect me to pay more for their mistake. And no one will call back or take accountability for the mistake.
- RDRose DossettOct 24, 20251.0Don’t bother to pay for installation. Had to call a plumber to change valve. 4 weeks since I bought and still no installation payed for at time of purchase. Will never do this again. Went to home depot bought fridge got within 3 days. And they hooked it up no extra charge !
- VSVictor ShamsaOct 22, 20255.0Awesome. Employees are wonderful
- PPParker PittsOct 14, 20251.0The employee who brought my curbside pickup order to my car was extremely rude, disrespectful, and EXTREMELY unprofessional yelling at me as she was walking away that “THIS ISN’T HER JOB!!!”. This was after I patiently waited in my car for 25+ minutes. I will NEVER shop at this store again because of this employee that brought my order out. I felt extremely disrespected and ultimately threatened as she was walking off SCREAMING and throwing her hands up in front of everyone in the parking lot. Had I not had my dog in the car (who I just picked up from the vet), I would have walked in the store. Needless to say, curbside pickup should not be offered if this is how the employees are going to act. I will be taking my business to Home Depot from now on.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Alabaster, AL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, power tools, plumbing essentials, and more for all your home improvement needs.
What are the store hours for Lowe's in Alabaster, AL?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Alabaster offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account, and you will receive email updates about any changes in your order.
What payment methods are accepted at Lowe's in Alabaster?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
What services does Lowe's offer in terms of installation and assembly?
Lowe's provides installation and assembly services for a wide variety of items including appliances, flooring, blinds, cabinetry, doors, fencing, heating and cooling systems, roofing, and more.
Are there any nearby places of interest near Lowe's in Alabaster that customers might visit?
Yes, nearby places include minuteKEY locksmith services, Valley Bank for financial needs, and popular restaurants like Chick-fil-A and Habaneros Mexican Grill where customers can dine before or after shopping.
How can I use nearby Minute Key services while visiting Lowe's?
Minute Key offers key and locksmith services near Lowe's, so customers can conveniently get keys duplicated or locksmith help during their visit to Lowe’s Home Improvement.
What nearby retail stores can customers explore in the Alabaster area close to Lowe's?
Nearby retail options include Kirkland's for home goods, Bed Bath & Beyond for home décor, Game Stop for games and entertainment, and Claire's for fashion accessories.
Can I find food options near Lowe's in Alabaster, AL?
Yes, there are multiple nearby dining options such as Chick-fil-A, Habaneros Mexican Grill, Crumbl Cookies, and Moe’s Southwest Grill, providing a variety of cuisines for meals or snacks during your visit.