Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Alabaster, AL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
235 Colonial Promenade Parkway, Alabaster, AL
35007, United States
Hours
Reviews
4.1
1,823 reviews
5 stars
987
4 stars
421
3 stars
159
2 stars
63
1 star
193
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, many customers reported long wait times and unresponsive staff.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding installation services, leading to frustration among customers.
Product Availability
Customers noted inconsistent stock levels, with some items frequently unavailable, impacting their shopping experience.
Positive Experiences
Several reviews highlighted positive interactions with staff and successful purchases, indicating that some customers had enjoyable experiences.
- BPBrooke Pearson1 day ago5.0Danielle and Abby F helped me today at Lowe’s and gave me outstanding customer service. They were so kind and so helpful. They did not rush me and I feel like you just don’t get CUSTOMER SERVICE like that nowadays. Thank you guys so much. I really appreciate it. I’ll be back.
- KLKelvin Luster6 days ago5.0Always a great selection.
- EJElaine JacksonJan 1, 20265.0King David and Jon are 2outstanding workers anytime we come in to buy materials they are always eager to help find what you need and eager to loadup and not run off like some of those associates or workers. Thanks for everything guys Handyman Contractor #1.
- KNKevin NixDec 15, 20255.0Scott and staff made my day with helping me. Days before Home Depot kicked me out of there store at closing while I had a Christmas Tree picked out and ready to purchase. Scott listened to my questions and was super accommodating. Helped me find my tree and made my sons day. THANK YOU!!!!
- PSphyllis schifanellaNov 1, 20255.0Blake was very helpful with the purchase of our refrigerator. I would rate him a ten. He was knowledgeable and very professional. Thank you, Blake.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Alabaster, AL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, power tools, plumbing essentials, and more for all your home improvement needs.
What are the store hours for Lowe's in Alabaster, AL?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Alabaster offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account, and you will receive email updates about any changes in your order.
What payment methods are accepted at Lowe's in Alabaster?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
What services does Lowe's offer in terms of installation and assembly?
Lowe's provides installation and assembly services for a wide variety of items including appliances, flooring, blinds, cabinetry, doors, fencing, heating and cooling systems, roofing, and more.
Are there any nearby places of interest near Lowe's in Alabaster that customers might visit?
Yes, nearby places include minuteKEY locksmith services, Valley Bank for financial needs, and popular restaurants like Chick-fil-A and Habaneros Mexican Grill where customers can dine before or after shopping.
How can I use nearby Minute Key services while visiting Lowe's?
Minute Key offers key and locksmith services near Lowe's, so customers can conveniently get keys duplicated or locksmith help during their visit to Lowe’s Home Improvement.
What nearby retail stores can customers explore in the Alabaster area close to Lowe's?
Nearby retail options include Kirkland's for home goods, Bed Bath & Beyond for home décor, Game Stop for games and entertainment, and Claire's for fashion accessories.
Can I find food options near Lowe's in Alabaster, AL?
Yes, there are multiple nearby dining options such as Chick-fil-A, Habaneros Mexican Grill, Crumbl Cookies, and Moe’s Southwest Grill, providing a variety of cuisines for meals or snacks during your visit.