Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Wasilla, AK Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2561 East Sun Mountain Avenue, Wasilla, AK
99654, United States
Hours
Reviews
4.2
1,365 reviews
5 stars
759
4 stars
356
3 stars
118
2 stars
37
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers frequently noted that the store generally has what they need, although some expressed frustration with inventory accuracy and limited selection in certain categories.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including delays and poor communication, leading to customer dissatisfaction.
Store Condition
Feedback indicated that while the store is often clean and organized, there are concerns about clutter in aisles and the condition of displays.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about inconsistent service quality, particularly in the customer service department.
- PFPete FNov 11, 20254.0Good prices
- LSLaurie StopyraOct 30, 20255.0Love the good service
- MGMissy GouldOct 22, 20255.0I'd like to give a shoutout to a Mr. Al Green and Dylan in the Wasilla Lowes Windows and Doors dept for outstanding service over the phone and in store. They went above and beyond assisting me with ordering a custom door. The entire process made me as the customer feel confident and valued which I didn't expect from a big box store. My husband also went to the store on a separate occasion and had the same experience in the Windows and Doors Dept with Dylan. These two gentleman make your 100th trip to the hardware store more enjoyable with their positive can-do attitudes. Keep up the good work!
- MHMichael D HuyckOct 9, 20255.0The Pro staff employees are knowledgeable and very helpful
- AWArielle WillisOct 4, 20255.0I walked in, easily found someone to help me get sand bags for the back of my vehicle, within a moment of me parking by the doors, a kind young man loaded them in for me. It was amazing
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Wasilla offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor furniture, and more, featuring brands like GE, Whirlpool, LG, Samsung, and Craftsman.
What are the store hours for Lowe's Home Improvement in Wasilla?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement in Wasilla offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I return or exchange an item purchased at Lowe's Wasilla location?
Most items can be returned within 90 days. For online purchases, you can start returns online in your Order History. In-store returns require proof of purchase at the customer service desk including order details or barcode.
What payment methods are accepted at Lowe's Home Improvement in Wasilla?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check my order status or know when my order is ready for pickup at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive an email with pickup instructions and store location when your order is ready.
What installation services does Lowe's Home Improvement provide?
Lowe's offers a wide array of installation services including appliances, flooring, cabinetry, decking, HVAC, lighting, windows, doors, and more to support your home improvement projects.
Are there local businesses near Lowe's in Wasilla that customers might find useful?
Yes, nearby businesses like KeyMe Locksmiths for lock services, Blue Rhino Propane Exchange for propane needs, and Valley Mtn Services for HVAC and water heater installation can complement your shopping experience at Lowe's.
What entertainment options are available near Lowe's Home Improvement in Wasilla?
Customers can visit Iditaputt-Indoor mini-golf for family fun, Mat-Su Cinema for movies, and Winners Pull Tabs for gaming and arcade activities after shopping at Lowe's.
Are there dining options close to Lowe's Home Improvement in Wasilla?
Yes, nearby dining options include Evangelos Restaurant offering Italian and Mediterranean cuisines, Frost Cupcake Shop for bakery treats, and Felix Paydirt's Gourmet Gold delicatessen.