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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Fairbanks, AK offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,054 reviews
5 stars
529
4 stars
262
3 stars
120
2 stars
44
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, many customers report poor service, long wait times, and unresponsive staff.
Delivery Issues
Numerous complaints about delivery problems, including missed deliveries, damaged items, and lack of communication regarding order status.
Store Management
Concerns about poor management practices, including staff training and organization, leading to a frustrating shopping experience.
Product Availability
Customers appreciate the variety of products available, but there are frequent reports of items being out of stock or not matching online inventory.
- JHJessica HDec 19, 20255.0I came in this afternoon and made an appliance purchase. Lori helped me and my family out today and her customer service was the best I have ever experienced. I will be sharing with everyone how amazing Lori is! She was so helpful kind and exceeded every expectation I had and then some! Thank you Lori for being so amazing tonight!
- BTBridger TerraDec 5, 20255.0Went to the Black Friday sale, which I have been to many of stores before they open here in Fairbanks Alaska. Just standing in the cold up to an hour before they open. Standing and shivering, just waiting. Not at Lowe’s in Fairbanks, Alaska they Opened the doors at 5am and allowed people to stand inside and be warm, they also verified their Lowe’s account and handed out numbered cards for the first 50 members. They were dressed in festive costumes and had great spirits. I was lucky and got one of the buckets and it was worth waiting for. Their deals were great too, got the two dewalt power tools and battery combination with charger. I had a good experience I went to buy 3 major appliances, and the costumer service rep was amazing. She told me how to fix one of my own items on my own, she told one would be a special order since it was a downdraft range oven and lastly she sold me a great fridge with delivery. I love their military discount too.
- FFFishhookNov 18, 20251.0The appliance sale lady was nice enough, but the delivery people are awful. They delivered a refrigerator to my home and when they put the doors and things on, they stripped out hardware, forget to install pieces, left parts out and installed things crooked. They take pictures of the damage they caused in your home and say they'll take care of it, but you never hear from anyone. Lowes says it's not their fault, but the delivery contractor. I see all the responses - they're just words and meaningless! Why not FIX THE PROBLEMS WITH YOUR STORE!
- GBGenova BoydOct 4, 20251.0Wouldn’t have given a star if it was an option. We were in the kitchen section, looking at countertops, talking about them and obviously interested. Staff were there serving other customers. Understandable, no problems at all. But there are problems when the staff member does become free, looks over to see us waiting for service right by the computer, turns the computer off and then meanders away to have a nice chat with other staff who are also standing around . Must be a nice Saturday for them. Do remind me to seek employment at this store where that’s clearly an option for staff. Basic customer service says that if you see someone waiting, obviously interested in getting some service, or even scratch that, if someone is wandering in your department, you don’t just close up and walk away. I’d even understand if staff needed a break and HAD to walk away, but once we were not served and then turned the corner to find the same staff member leaning over appliances to talk to her friends, you can understand our frustration. So, Lowe’s missed out on our order for granite countertops, we’ll try elsewhere.
- JCJustin CaprioSep 15, 20255.0I recently went to pickup a couple work supplies from the pick up desk. Customer service blew me away. My order was all together and didn’t have to hassle about the wait! Nadarris was a very helpful asset to making sure my order was fulfilled. Such an awesome worker! Thank you guys.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Fairbanks, AK?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hand tools, heating and cooling products, home décor, kitchen items, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Fairbanks?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's in Fairbanks offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my online order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also notify you of any status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's in Fairbanks?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, blinds, cabinetry, HVAC, roofing, fencing, and many more.
What languages are supported at Lowe's Home Improvement in Fairbanks?
English and Spanish are supported, with in-store translation services available for other languages.
Which popular restaurants are nearby Lowe's in Fairbanks for a meal before or after shopping?
Nearby restaurants include Friar Tuck's Hoagie House, Arby's, The Cheesehead Joint, Irashai Japanese Restaurant, Papa Murphy's, Sonic Drive-In, and Carl's Jr., offering a range of American, fast food, sushi, and pizza options.
Are there other stores near Lowe's where I can shop for electronics or mobile phones?
Yes, nearby stores include Verizon, GCI Store, and GameStop for mobile phones, telecommunications, and video games.
If I need propane or locksmith services near Lowe's, where can I go?
Nearby providers include Blue Rhino Propane Exchange for propane supply and KeyMe Locksmiths for locksmith services.