Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Anchorage, AK Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
971 reviews
5 stars
502
4 stars
239
3 stars
105
2 stars
34
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and unhelpful staff.
Inventory Issues
Customers frequently noted that items were out of stock or difficult to locate, leading to frustration during their shopping experience.
Delivery Problems
Numerous reviews highlighted issues with delivery scheduling and communication, with customers experiencing delays and lack of updates.
Store Layout
The layout of the store was criticized for being inconvenient, making it hard for customers to find items quickly.
Positive Employee Interactions
Several customers shared positive experiences with specific employees who provided exceptional service, indicating that good customer service exists but is inconsistent.
- TSThee One & Only Maria Koleti SeleseleNov 2, 20252.0On Saturday, 11/01, my family and I arrived at Lowe’s around 2:30 PM to purchase a dishwasher and other items. By 4:54 PM, everything had been scanned and we were ready to pay—including the dishwasher. The final step was verifying my military discount, but there was a technical issue linking my Lowe’s account with my military status. I needed a moment to check my email, but the associate assisting us abruptly said he had to leave. He didn’t offer to call anyone else or ensure we’d be helped. We asked him to page another associate over the overhead speaker. He took the dishwasher back, and we waited about 15 minutes—no one came. I checked the phone’s call history and redialed the overhead speaker myself, asking again for help at the appliance desk. Still, no one showed up after another 10 minutes. I had to Google the store’s phone number and call the customer service desk directly. Only then did someone come to help. That someone was Al Yasa from the tools department—and he completely turned our experience around. I explained everything to him, and he listened patiently. He helped us scan our items, including adding the 3-year warranty on our dishwasher, and even assisted us in loading it into our truck. Al Yasa went above and beyond, and I truly believe he deserves a raise and recognition as Employee of the Month. We spent over $800 and were in the store for more than 3 hours. While the initial experience was disappointing and made us feel undervalued, Al Yasa’s kindness and professionalism made all the difference. Because of him, we will continue shopping at our regular Lowe’s. Please recognize Al Yasa—and I hope no other customer has to go through what we did.
- MKMichelle KnutsonOct 31, 20251.0I was disconnected by a manager who declined to assist me in locating my purchase history and facilitating warranty repairs for my appliances. This behavior is entirely unacceptable and unprofessional. Additionally, the representative who answered my call was unhelpful and placed me on an excessively long hold, which was inconsistent with my initial call. This experience was profoundly unprofessional, and I will refrain from making future appliance purchases at Lowe’s.
- SLStephen LandersOct 16, 20255.0Lowe's hired a guy away from HD contractors counter named Tim. If your a contractor and need anything go see this guy. He's been doing contractors sales for years and understands the process. He will get whatever you need at the best price possible. Give TIM a try, you won't regret it !!!!
- JWjoe wernerSep 30, 20255.0Holden at Old Seward store anchorage Alaska needs a kudos from management. The guy scoots around the store and gets anything requested. Always polite ....a great way to keep customers. This is not a one time interaction either, he has always been great to approach and Always takes care of me.
- DSdavid SanchezSep 30, 20252.0So this stores lay out is trash.things needed are put to the back of the store.it sucks that a $4 plumbing part is in the last 3 aisle of the building.but crapp we don't need is right up front....hmdepo is easier to navigate...in an out.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Anchorage?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Anchorage?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's in Anchorage offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the status changes.
What is the procedure for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online before shipping it back. In-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are language translation services available at Lowe's in Anchorage?
Lowe's offers in-store translation services for languages other than English and Spanish.
Which nearby places can I visit after shopping at Lowe's Home Improvement?
Nearby you can visit the 7E Studio art gallery and boutique, the South Restaurant + Coffeehouse for coffee and American cuisine, or enjoy outdoor gear shopping at Mountain View Sports.
Is there a propane exchange service near Lowe's in Anchorage?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located nearby for convenient propane needs.
Where can I get locksmith services close to Lowe's Home Improvement?
KeyMe Locksmiths, offering professional key and locksmith services, is located near Lowe's in Anchorage for your convenience.