About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
246 reviews
5 stars
209
4 stars
13
3 stars
7
2 stars
4
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, particularly regarding warranty issues and delivery communication.
Delivery Experience
While some customers praised the delivery team for being friendly and efficient, others faced significant delays and issues with their deliveries.
Sales Staff
Several reviews highlighted positive interactions with sales staff, particularly Megha, who was noted for her helpfulness and knowledge.
Product Issues
There were multiple complaints about product quality and delivery of damaged items, leading to dissatisfaction among customers.
- MCMrs. CulleyDec 26, 20251.0This store is horrible to deal with. You have to fight for warranty that you pay for and the customer service is absolute trash! We will never shop at the brick ever again! I highly recommend NOT going there and I will be sharing my experience with everyone I know and showing the emails etc. of how we were treated. Save yourself the stress and hassle!
- TTTheGliddenDec 19, 20255.0Delivery Guys were excellent and respectful
- RBRhiannon BissonDec 16, 20251.0In the past, my family and I have had good experiences with the Brick, but that was not the case today. My parents ordered a refrigerator from the Brick, and were told they would deliver it, remove the exterior packaging, level it, and install it in place. My mother is a stage 4 cancer patient, and we specifically requested this so she would not have to lift and install it herself, and we we're told this would not be a problem. The fridge was delivered earlier today, and the delivery drivers left it in her entry way, refused to remove the exterior packaging, move it, or install it for her, and left her to deal with it by herself. To rectify this situation, I called the brick and was told that "We would never promise this, and that was never said" and essentially was called a liar by the person I spoke with on the phone. I took this screenshot on the Brick's website today, and it says that "Appliances will be removed from packaging, put in place as required, levelled and units will be plugged in. Any interior packaging will not be removed. Refrigerators and freezers should not be turned on until at least 1 hour after delivery. Water or gas hook-ups will be customers’ responsibility." The Brick in Whitecourt did not follow their own policy, and when called out on it, they instead told me I was a liar. I will never purchase another item from the Brick, and I will be sure to tell everyone I know about our experience today. Shame on you, Whitecourt Brick!
- BGBrian GreenwoodDec 16, 20255.0Very fast and professional! Took great care bringing into the house and up the stairs!
- 222000man24Nov 24, 20255.0Every time I go here Megha is awesome to deal with. She’s very helpful, honest and always has a smile on . So if you are interested in anything the brick has to offer go see her
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, you can get a refund for the difference, subject to conditions.
Can I cancel my order and get a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are issued to the original payment method; deposits on special order items are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Saturday from 10:00 AM to 6:00 PM, Sundays from 11:00 AM to 5:00 PM, and on holidays such as November 11th from 11:00 AM to 5:00 PM.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery services for customer convenience.
Are installation and assembly services available at The Brick?
Yes, The Brick offers professional installation and assembly services for appliances, electronics, and furniture at competitive prices.
I am visiting Whitecourt; what nearby places can I visit around The Brick store?
Nearby places include Kujira Japanese Restaurant for sushi, Jo Lash beauty spa, and Petals Plus for flowers and wedding planning, all within close proximity to The Brick.
How can I use nearby transit or local amenities to find The Brick in Whitecourt?
While specific transit details are not listed, The Brick is located at 5002 50 St, Whitecourt, AB. Nearby landmarks include local businesses such as Whitecourt All Terrain and Travelodge by Wyndham Conference Centre & Suites, which can assist with directions.
Are there any places to relax or enjoy a meal near The Brick in Whitecourt?
You can enjoy a meal at The Garage Brewhouse and Pub or Olive Tres Mediterranean Grill nearby. For relaxation, Evermore Yoga and Wellness is also close to The Brick store.