About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
236 reviews
5 stars
201
4 stars
13
3 stars
7
2 stars
4
1 star
11
What are people saying?
AI-generated from recent customer reviews
Delivery Service
The delivery team received high praise for being friendly, efficient, and careful with items during delivery.
Sales Experience
Customers reported positive experiences with knowledgeable and helpful sales staff, particularly highlighting individual employees.
Customer Service Issues
Several reviews mentioned poor customer service experiences, particularly regarding order delays and communication.
Product Quality
While many customers were satisfied with their purchases, there were instances of damaged items and issues with product functionality.
Timeliness
Delivery times were inconsistent, with some customers experiencing significant delays and lack of communication regarding their orders.
- MPmel paredesNov 14, 20255.0The Brick Whitecourt City branch is AWESOME.. MEGA our Rep is AMAZING. She gave us a Good Deal on our Washing Machine and Dryer. Great Job❤️❤️❤️
- SWSteven WalkerOct 31, 20255.0The Brick in Whitecourt has 2 great ladies working there. Very helpful. Chris and Justin were very efficient delivery guys. Thanks everyone.
- LELeanne ElliottOct 31, 20255.0Pleasant to deal with, and quick delivery
- SRSherry RooksOct 29, 20255.0Very good service in store (Megha) & the delivery men (Chris & Kendyl) were quick & efficient taking care to not damage our items.
- JBJacqueline BoisvenueOct 15, 20255.0We would like to praise Chris and Kendal for their excellent service. They were super efficient, friendly, cautious moving these large boxes within a small area, and even relocated our existing mattress to a clean and dry space for us. These 2men did an awesome job. Koodo to them.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, you can get a refund for the difference, subject to conditions.
Can I cancel my order and get a refund?
Orders can be canceled and refunded prior to product delivery or pickup. Refunds are issued to the original payment method; deposits on special order items are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Saturday from 10:00 AM to 6:00 PM, Sundays from 11:00 AM to 5:00 PM, and on holidays such as November 11th from 11:00 AM to 5:00 PM.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery services for customer convenience.
Are installation and assembly services available at The Brick?
Yes, The Brick offers professional installation and assembly services for appliances, electronics, and furniture at competitive prices.
I am visiting Whitecourt; what nearby places can I visit around The Brick store?
Nearby places include Kujira Japanese Restaurant for sushi, Jo Lash beauty spa, and Petals Plus for flowers and wedding planning, all within close proximity to The Brick.
How can I use nearby transit or local amenities to find The Brick in Whitecourt?
While specific transit details are not listed, The Brick is located at 5002 50 St, Whitecourt, AB. Nearby landmarks include local businesses such as Whitecourt All Terrain and Travelodge by Wyndham Conference Centre & Suites, which can assist with directions.
Are there any places to relax or enjoy a meal near The Brick in Whitecourt?
You can enjoy a meal at The Garage Brewhouse and Pub or Olive Tres Mediterranean Grill nearby. For relaxation, Evermore Yoga and Wellness is also close to The Brick store.