Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Sherwood Park (Emerald Hills) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Sherwood Park (Emerald Hills) & start improving your home today!
Details
- DeliveryAvailable
Location
RONA+ Sherwood Park (Emerald Hills)
100-501 Emerald Drive, Sherwood Park, AB
T8H0W6, Canada
Hours
Reviews
4.0
952 reviews
5 stars
491
4 stars
242
3 stars
65
2 stars
41
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for being helpful, while others were criticized for being rude or unhelpful.
Staff Knowledge
Customers noted that while some staff were knowledgeable and provided excellent assistance, many employees seemed inexperienced or unhelpful.
Inventory Issues
Frequent complaints about poor inventory management and stock availability, leading to customer frustration.
Store Cleanliness
The store was generally reported as clean and well-organized, contributing positively to the shopping experience.
Pricing Concerns
Customers expressed dissatisfaction with pricing, noting higher prices compared to competitors and issues with price matching.
- RCRyan ClarkeJan 5, 20261.0I tried to return a dead bolt front door lock a few weeks ago that did not work out of the box that was around $200. The digital key code ones. They would not accept the return even though it was still under their policy period. I will never buy any products from them ever again and i would suggest anyone who shops here to shop else where. Businesses like this in the community do not deserve any business at all.
- DBDaryl BeckerDec 18, 20255.0After my gas snow blower died with about 5 minutes to go in clearing our church parking lot last night, we ended up at Rona today. With Ray's help and our positive experience with EGO products we picked out the 24" XP TWO-STAGE SNOW BLOWER. We also received assistance from a couple capable fellows in loading the box into our vehicle, and then headed home. Assembly was very easy (no tools required) and summer storage will be breeze from now on! Batteries are almost fully charged and I have a few driveways in the neighbourhood to do this afternoon. Let it snow, let it snow, let it snow!
- LLLois LeipeDec 10, 20255.0Absolutely fantastic service
- LHLorraine HanlanDec 3, 20251.0No customer service here!
- KCKendall ChisholmNov 7, 20251.0My husband just left with a storm door, paid at self checkout and an employee started yelling at him when he was walking to his truck in the parking lot. The employee proceeded to yell "are you going to pay for that?". My husband was taken a back by the whole situation and explained he paid at self checkout and presented his receipt when asked. The employee said it was a miscommunication with his department. In a way we can certainly understand, however, there was an employee at the self checkout that saw my husband take his receipt. Certainly a better way this situation could've been handled rather than yelling "are you going to pay for that in public". Not only embarrassing but certainly makes you never want to return to this location. If there's an issue with theft at the store then remove the self checkout and start checking receipts at the door.
Frequently Asked Questions About RONA+ Sherwood Park (Emerald Hills)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What products can I find at RONA+ Sherwood Park (Emerald Hills)?
RONA+ offers a wide variety of home improvement products including appliances, bathroom fixtures, building supplies, electrical items, flooring, furniture, tools, and outdoor accessories.
What are the store hours for RONA+ Sherwood Park (Emerald Hills)?
The store is open Monday to Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM. On November 11, 2025, it is open from 7:00 AM to 6:00 PM.
Does RONA+ Sherwood Park offer delivery and pickup options?
Yes, RONA+ offers in-store pickup, regular delivery, and no-contact delivery services.
Can I rent a truck or tools at RONA+ Sherwood Park?
Yes, truck and tool rentals are available at this location. It’s recommended to call ahead to check availability and rental conditions.
What are the payment options accepted at RONA+ Sherwood Park?
Payments can be made using Visa, MasterCard, American Express, or cash in-store. For online purchases, credit cards including PayPal are accepted.
Are installation services available at RONA+ Sherwood Park?
Yes, many stores offer installation services including appliance installation, flooring, cabinets, windows, and bathroom renovations. More details can be found on their website.
How can I check the status of my order at RONA+ Sherwood Park?
You can check your order status online by entering your order number and email address or by logging into your RONA account. Email updates will be sent if your order status changes.
What nearby places can I visit when shopping at RONA+ Sherwood Park?
Nearby attractions include the Garden Centre at RONA+, Starbucks for coffee, and Emerald Hills Central Pond for a relaxing outdoor visit after shopping.
Is there a place nearby where I can get coffee before or after shopping at RONA+ Sherwood Park?
Yes, Starbucks and Starbucks Canada are located nearby, perfect for enjoying a coffee break during your visit.
What financial services are near RONA+ Sherwood Park to assist with home improvement financing?
Nearby financial service providers include ATB Financial and Innovative Mortgage Solutions which can help with financing and mortgage services.