Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
300 reviews
5 stars
270
4 stars
22
3 stars3
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, particularly highlighting individuals like April, Kurt, and Negaar for their exceptional service.
Product Quality
Some customers expressed dissatisfaction with the quality of furniture, noting issues with durability and warranty claims.
Sales Experience
Many reviews mentioned a positive, pressure-free sales experience, with staff providing helpful recommendations and options.
Knowledgeable Staff
Customers appreciated the staff's product knowledge, which aided in making informed purchasing decisions.
Delivery Issues
There were complaints regarding delivery delays and issues with malfunctioning products, indicating room for improvement in logistics.
- KSKerry Saunders1 day ago5.0We recently bought a sofa set from the Brick. Kurt was our Salesman. He was very patient, answered all of our questions in a timely manner and did not use any pressure sales tactics. Also has a good sense of humor. We highly recommend him.
- MOMagie Ogilvie2 days ago5.0The sales man was very helpful letting me look at many options and answering my many questions. Thank u for all ur help
- LBLinda Bates6 days ago5.0Terrific service by Kurt Olmstead, sales consultant & Katie Poole, operations manager at Rocky Mountain House. So helpful with my shopping choices & issues, but not pushy!! Great folks to deal with!
- BTBrandon TurnerNov 2, 20255.0Quick and easy! Everything was in stock and didn’t try to over sell anything! Great experience.
- SRStephanie Rabby-ShannonOct 25, 20251.0I've bought a few things from the Brick. The 1st was a bed, which after 5 years started to sag and wear out. Tried to go through the warranty claim. Spent all this time and effort trying to tick off their boxes to hopefully get a new bed. Nope. Declined. Go figure. I also got a couch, after 6 years it started falling apart. The furniture just isn't good quality. It's not meant to last. And unfortunately I had to learn that the hard way and thousands of dollars later. Don't make the same mistakes I did. Really check into the quality , the brand, people's reviews ect before committing to buying anything from here.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What are the store hours for The Brick in Rocky Mountain House?
The Brick in Rocky Mountain House is open Monday to Friday from 10:00 to 18:00, Saturday from 10:00 to 17:00, and Sunday from 11:00 to 16:00. The store is closed on November 11th for the holiday.
Does The Brick offer delivery and curbside pickup options?
Yes, The Brick provides curbside pickup, delivery, and no-contact delivery services for customer convenience.
What is The Brick's return policy?
The return policy varies based on the item purchased. Customers should check The Brick's Satisfaction Guarantee page on their website for full details.
Can I cancel my order at The Brick and receive a refund?
Yes, orders can be cancelled at any Brick location prior to product delivery or pickup. Refunds are made to the original payment method, with some conditions for cash payments and special order items.
Which brands does The Brick carry?
The Brick carries numerous brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, Miele, Panasonic, and many more.
What types of products can I find at The Brick?
The Brick offers a wide range of products including sofas, mattresses, dining furniture, appliances, electronics, bedroom furniture, home office items, and outdoor furniture.
Are there nearby coffee shops I can visit before or after shopping at The Brick?
Yes, nearby coffee shops include Rocky Mountain Mudd and Copper Creek Cafe and Coffee, both great places to enjoy a beverage before or after your visit.
What nearby retail stores are close to The Brick?
Peavey Mart and Rocky's Liquidation Center are located near The Brick, providing additional shopping options in the area.
Are there any nearby community services near The Brick?
Yes, nearby community services include the Little House Of Hopes Thrift Shop and Community Connections Child Care Centre, which might interest local visitors.
Does The Brick offer professional installation and assembly services?
Yes, The Brick offers licensed installation and assembly services for various appliances, electronics, and furniture at competitive prices.