Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
389 reviews
5 stars
329
4 stars
32
3 stars
9
2 stars0
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and friendliness of staff, particularly highlighting employees like Josee and Roberta.
Delivery Experience
The delivery process received positive feedback for being efficient, timely, and professional, although there were some complaints about missed delivery windows.
Product Knowledge
Staff demonstrated strong product knowledge, assisting customers in making informed decisions about their purchases.
Community Support
The business is recognized for its support of the local community, with customers expressing appreciation for shopping local.
Mixed Experiences
While many reviews were positive, there were some negative experiences regarding follow-up service and communication issues.
- BBBar Berino6 days ago1.0When calling the number it is the wrong number will not connect.
- VMValerie MichalskyNov 6, 20255.0Friendly and great to deal with.
- DBDonna BilozirNov 3, 20255.0Roberta was fast and efficient in providing service and the information we needed
- RLRick LeveilleOct 27, 20255.0We had excellent service from Josee with the purchase of our appliances. This is the second purchase she has helped us with and we highly recommend her.
- SLShanna LatkaOct 13, 20255.0My mom needed a new fridge and we went to the Brick in Pincher Creek. The lady was super helpful and mom bought a fridge on the spot. Thanks to the Brick Pincher Creek. Excellent Service!!!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary depending on the item. Please refer to the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Some conditions apply. See their Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be canceled and refunded prior to product delivery or pickup. Refunds go to the original payment method, with some exceptions for cash payments and deposits on special orders.
What pickup and delivery options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What are The Brick Pincher Creek store hours?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM. Holiday hours may vary.
What brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more.
What products can I find at The Brick?
The Brick offers furniture, mattresses, appliances, electronics, and home goods including sofas, beds, dining tables, refrigerators, TVs, and outdoor furniture.
Are there any nearby dining options close to The Brick in Pincher Creek?
Yes, nearby dining options include Bear Grass Bistro, a Canadian restaurant, and fast food restaurants like McDonald's and Tim Hortons, convenient for meals before or after your visit.
What nearby shopping centers can I visit along with The Brick?
Ranchland Mall is a nearby shopping center, offering additional retail options to complement your visit to The Brick.
What local services are close to The Brick that might be useful during my visit?
Nearby services include ATB Financial ATM, Co-op Gas Bar, and Inspiris IT service and computer repair, providing convenient access to banking, fueling, and tech support.