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RONA Pincher Creek has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.2
30 reviews
5 stars
20
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4
- IIiinotookaanJul 29, 20251.0You definitely have to be a certain kind of person to receive friendly service from these guys, Cindy is always great, mikes getting robotic and his help (buffers) are just brick walls you can't get through. I can't shop here anymore, other locals are still friendly such as Coop home, Economy lumber, Alberta hardware. 1 star for the attitude.
- ARAdam RozgoJul 8, 20251.0Extremely Disappointed with the Service and Product Condition I had a terrible experience dealing with this store regarding a shower door order. I was told I’d receive a call the next day with an update on the arrival—no one ever followed up. Every time I called, I was told the person who could help was either off or on a lunch break. After multiple attempts, I finally got through to someone who said they’d get back to me that same day. Two hours later, I received a call saying the door had arrived. When I went to pick it up, it was clear the order had been sitting outside for quite some time. The hardware box literally disintegrated in my hands, and the box containing the glass was torn open and looked like it had been hit several times. The lack of communication and the poor condition of the product were completely unacceptable. I won’t be returning, and I can’t recommend this store to anyone.
- SMSavannah MarieJun 17, 20253.0The owner of this store is super friendly, and a fellow animal lover. I make the drive roughly once a month to go get dog food for my dog, whom is allergic to life! Tons of choices, quality dog food as well as other products for your animals needs! One suggestion I would make however, if your dog food has a "buy program" with it, be sure to keep your receipts, as it appears some staff members either don't know the alphabet, or how to file alphabetically, or just dont write down your purchase in their " filing system." However, most staff members, along with owner is very accommodating when something like this arises. Good job Rona.
- S0Se7en 0fnineJun 7, 20255.0Shout out to Mike for going above and beyond to get our order correct. We appreciate you Mike and we hope the company appreciates you too!
- VMviivek mehtaJun 3, 20205.0Good customer service
Frequently Asked Questions About RONA Pincher Creek
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Pincher Creek's return policy?
You can return products (except appliances) within 90 days of purchase in original condition and packaging with your receipt for a refund, exchange, or store credit. See exceptions on their website.
How can I check the status of my order at RONA Pincher Creek?
Check your order status online using the order number and email or by logging into your RONA account. Email updates are sent if the status changes.
What are the store hours for RONA Pincher Creek?
Monday to Friday: 8:00 AM to 5:00 PM, Saturday: 9:00 AM to 5:00 PM, Sunday: Closed.
Does RONA Pincher Creek offer home delivery?
Yes, they offer delivery services including free parcel delivery for orders over $49 and truck delivery for larger items, with fees varying by location and product.
Can I return or exchange items purchased online at RONA Pincher Creek in-store?
Yes, you can return purchases online via the Returns and Orders page or bring them to the store with your sales receipt for return or exchange.
How do I pick up my order at RONA Pincher Creek?
When your order is ready, you’ll receive an email. Go to the selected store's pick-up zone with your ID and confirmation email. You have 7 days to pick up your items.
Are installation services available at RONA Pincher Creek?
Yes, many stores offer installation services. Visit their website section on Installation Service for details and participating store locations.
What payment methods are accepted at RONA Pincher Creek?
They accept Visa, MasterCard, RONA credit card, cheque, and PayPal online. Cash payments are accepted in-store only.
What nearby places can I visit when shopping at RONA Pincher Creek?
You can visit Seasons Cafe and Eatery nearby for a meal or coffee before or after shopping at RONA, or stay at Heritage Inn Hotel and Convention Centre if visiting from out of town.
How can nearby services like Front Line Towing and Recovery be useful to RONA Pincher Creek customers?
If you have vehicle trouble while shopping or visiting the area, Front Line Towing and Recovery nearby can assist with emergency roadside services.
Are there recreational spots near RONA Pincher Creek to visit?
Yes, the Pincher Creek Golf Club is nearby, offering a great leisure activity before or after your visit to RONA.