Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
946 reviews
5 stars
820
4 stars
59
3 stars
20
2 stars13
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning specific sales associates like Tara, Alex, and Josh for their excellent service.
Delivery Issues
Several reviews highlighted significant problems with delivery, including missed items, delays, and poor communication regarding order status.
Store Experience
While some customers appreciated the cleanliness and layout of the store, others criticized the quality of furniture and felt the store lacked good options compared to competitors.
Sales Pressure
A number of customers expressed dissatisfaction with the aggressive sales tactics, feeling pressured by multiple salespeople during their visits.
- WNwayne newbury6 days ago5.0Delivery was a problem but considering the time of year it was expected. It all arrived in excellent condition. The delivery guys were awesome! They were quick and efficient. They even took the wrapping off and despised of it! Well done!
- SKSerenity KashubaJan 3, 20261.0The pick up is horrendous here. Bought a mattress said it would be available to pick up Saturday. Went in around 2pm, told me it was still on the truck and to come back in 45 mins, came back said it was still on the truck and it would be done in 20-30 mins. I gave it an hour and it was still on the truck. Complete wast of my afternoon. Not to mention the other 8-10 people that are waiting for their stuff. "We are still looking for it"
- RCRachael CochraneJan 3, 20265.0Judy was super helpful in helping me find a new mattress! She was very polite and knew exactly where to direct me to find what I was looking for. I would definitely get her assistance again in the future.
- RRRichDec 23, 20251.0I was supposed to get all my sectional on 20th. I only received the corner wedge peice. They told me it wouldn't fit on truck. So with that said the delivery guys didn't set any of the other furniture up or take the boxes or garbage because they said they will be back on 23rd. Now its 23rd and the brick told me theres no sectional again, and we still have all the garbage with a TV that is still in box because we were told they have to inspect it. Not very good to be left before Christmas being over 60 and nowhere to sit. Can't hold family christmas sitting on the floor. Thanks brick.
- CGCarmen GervaisDec 11, 20254.0They are on the boarder of Alberta and sask but are the only company that won't deliver to us on the sask side. Not only that, they say something is in stock and it "will be here on Tuesdays shipment" that Tuesday turns into saturday then now over a month wait on a "stock" item. Then we ordered another few things and promised that saturday, then Tuesday, then saturday and now Tuesday again. Frustrating! All that said, the sales service is decent. (Its almost like they get commission 😜) Edited* received my stuff. The back guy weighed about 98 lbs soaking wet and waited for me to load everything. So not only can they not deliver to my location, they want you to load it all up. 😂 Judy the sales associate and one of the managers had to come and help him. It really was a ridiculous experience. I'll be shopping else where for all of our bedroom upgrades. Where they will deliver and assemble as the assembly was quite the job as well. All in all, Judy, Josh and a few sales associates are really friendly people but the overall experience wasn't great. Edit to add that the manager contacted me and offered me a 100 store credit for my troubles. They were also moving stores so I guess I should be more understanding. It was frustrating at the time but now im over it. 🤭 changed from 1 star to 4 purely for their customer service. Still not a fan of having to pick up and assemble it all myself. 😆 Edited yet again* the manager really went above and beyond to make this up to me. They would get 5 stars when they are able to deliver and assemble the items for us. 😊
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's policy on returns?
Return policy varies by item. See the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee on purchases?
Yes, if you find the same brand and model at a lower price within 30 days, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled and refunded anytime before delivery or pickup at any Brick location. Refunds go to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
You can add an extended warranty during purchase online or in-store, or up to 30 days after via a Brick store. Check the Warranties and Protection Plans page for details.
What delivery and assembly services does The Brick provide?
The Brick offers licensed installation and assembly services for appliances, electronics, and furniture at competitive prices. Delivery service coverage varies by area.
What are The Brick's store hours in Lloydminster?
Open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00; holiday hours may vary.
What payment options are available at The Brick?
Payments accepted include American Express, Cash, Financing, MasterCard, and Visa.
What brands does The Brick carry?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, and many more.
What nearby dining options are available near The Brick in Lloydminster?
Nearby dining includes Cheers Live (bar and grill), Cheers Restaurant & Lounge, Dairy Queen, Wendy's, Subway, TacoTime, and Mr Bill's Family Restaurant for various cuisines and quick meals.
What nearby accommodations can I find close to The Brick in Lloydminster?
Nearby accommodations include Border Inn and Suites, Days Hotel & Suites by Wyndham Lloydminster, Travelodge by Wyndham Lloydminster, and Gold Circle Inn, offering convenient lodging options.
Are there any nearby entertainment or nightlife venues near The Brick?
Yes, nearby options include Next Level Nc (dance club and lounge), Players Lounge at Days Lloydminster, Longbranch Steakhouse lounge, and Bennigan's Irish Pub for nightlife and entertainment.