Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,732 reviews
5 stars
1,440
4 stars
124
3 stars
43
2 stars
35
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Marzanna, Warren, and Kai.
Delivery Experience
The delivery team received high marks for being efficient, polite, and professional, with many customers noting their quick setup and care during delivery.
Product Quality
Customers expressed satisfaction with the quality of the furniture purchased, highlighting items like mattresses and couches.
Sales Process
The sales process was generally described as pleasant, with customers appreciating the lack of pressure and the informative nature of the staff.
Mixed Feedback
While most reviews were positive, there were some complaints regarding customer service after the sale, particularly in handling issues or missing items.
- JFJenna Fox1 day ago5.0Was a great experience, salesman was very friendly and helpful. We found the perfect couches and great deals. Would recommend to others.
- PNPreston Naumann3 days ago1.0Buddy bought a TV from them with a 3 year warranty his TV starts messing up before the two store warranty and they won't do a damn thing for him so if you buy from them don't bother getting warranty because they will just shaft you and give the run a round
- JKJoan Klassen3 days ago5.0Warren was the best sales consultant. He answered our questions easily, Offered insights and good advice on our purchase as well as additional items we might want to look at. He was friendly and was not at all “pushy“.
- EMErica McAloon3 days ago2.0We have purchased 3 items from The Brick Lethbridge this year (2025) There were defects with each item. When we called about the defects we were brushed off, tried to be paid off and just cheaped out when asking for replacement parts. The Brick used to be a good place. I’m sad to say they have gone way downhill in my opinion and I won’t be back
- MSMason SeguinNov 15, 20251.0I've been trying to deal with a warranty issue for months. Spent hours on the phone, i've been promised that it will be dealt with and that i'll be called back, but it seems they have ghosted me at this point.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by item. Please visit the Satisfaction Guarantee page on their website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded prior to delivery or pickup at any Brick location. Refunds go back to the original payment method. Deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment methods.
What are The Brick's store hours in Lethbridge?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides curbside pickup, delivery, and no-contact delivery services for customer convenience.
What brands does The Brick carry?
The Brick carries numerous brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more high-quality household and electronics brands.
Are there any nearby places I can visit before or after shopping at The Brick in Lethbridge?
Yes, nearby places include HomeSense and Marshalls & HomeSense for additional home goods, PetSmart for pet supplies, and Swiss Chalet or Cora Breakfast and Lunch for dining options.
Is public transit or other shopping options near The Brick store in Lethbridge?
Nearby shopping options include Dollarama for discount goods and RONA+ Lethbridge Southgate for home improvement. Coulee Creek Common is a local shopping center you might explore before visiting The Brick.
Are there convenient food and dining options close to The Brick in Lethbridge?
Yes, there are several dining options such as Buster's Pizza and Donair, Subway, Five Guys, and Crumbl - Mayor Magrath nearby, ideal for a meal before or after shopping.