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Frequently Asked Questions About SiteOne Stone Center
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How do I create an online account with SiteOne Stone Center?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a customer, call 1-800-SITEONE to become one.
Are all products from SiteOne Stone Center available online?
Yes, most of our products are available online. If you can't find an item, you can add a note when checking out or contact us directly.
What steps do I follow to place an order at SiteOne Stone Center?
Log in to your account, confirm your selected branch, add products to your cart, and proceed to checkout. You can choose pickup or delivery options.
Does SiteOne Stone Center offer local delivery?
Yes, local delivery is available for most orders within 60 miles of the branch. A delivery charge may apply.
What should I bring when I pick up my order from SiteOne Stone Center?
Please bring a government-issued photo ID and your order number or the Order Ready notification email.
What are the operating hours of SiteOne Stone Center?
We are open Monday to Friday from 7:30 AM to 4:00 PM and closed on Saturdays, Sundays, and on November 11, 2025.
How long will my order be held for pickup at SiteOne Stone Center?
Orders are available for pickup for up to seven days from when you receive the Order Ready email. Unclaimed orders after this period may be canceled.
Can you tell me about nearby home improvement and building supply stores near SiteOne Stone Center?
Yes, nearby you will find Siteone Landscape Supply Stone Centre, another home improvement store, and BURNCO Rock Products, specializing in masonry and concrete materials. These can be convenient if you're sourcing multiple landscaping and building supplies.
Are there dining options near SiteOne Stone Center for customers waiting for their orders?
Customers can visit Co-op Liquor for refreshments and quick bites, Whitbie's Fish & Chips for British-style food, or Sawa Japanese House for Japanese cuisine, all located nearby.
What healthcare or wellness services are available near SiteOne Stone Center?
Nearby facilities include WEST Family DENTAL for dental care, Aurora Clinic Of Massage for massage therapy, and WestVets Animal Hospital for pet services, making it easy to attend appointments while visiting.