About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
386 reviews
5 stars
296
4 stars
43
3 stars
16
2 stars0
1 star
31
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Most customers praised the delivery service as quick, friendly, and professional, with many noting the efficiency of the delivery team.
Customer Service
The in-store customer service received positive feedback, with staff being described as helpful, friendly, and accommodating.
Communication
While many reviews highlighted good communication regarding delivery schedules, some customers expressed frustration over delays and lack of timely updates.
Product Assembly Issues
Several customers reported issues with product assembly, particularly with items that required setup, leading to dissatisfaction.
Mixed Experiences
While many customers had positive experiences, some reported significant issues with order fulfillment and customer service, particularly regarding delays and damaged items.
- SEShannon EmeryNov 13, 20255.0The Brick delivered on time. Their delivery people were great! I asked if they could take a heavy item downstairs and they didn't hesitate. Very cheery and helpful!
- JCJillian CragoOct 30, 20255.0Delivery was quick and pain free, the delivery drivers were polite and handled our furniture with care. The sales representatives keep us updated on our order the whole way through.
- KKKJOct 29, 20255.0Terrific delivery - handlers were careful and efficient. Arrived in the time window as well. Purchase with Lindsay was terrific - super helpful and searched out the items I was looking for to make sure the order was what I was looking for.
- AOAnna OcampoOct 28, 20255.0The delivery team that transported our refrigerator performed exceptionally well. They were courteous and provided valuable information regarding the items.
- KKKevinOct 28, 20255.0Got my bed delivered by garry and raj from the brick hinton, awesome guys! Super professional and really respectful the whole time.Made the delivery smooth and easy. Appreciate the great service.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick have a price guarantee?
Yes. If you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be cancelled and refunded prior to delivery or pickup at any Brick location. Refunds go to the original payment method; cash payments are refunded to a debit card or by mailed cheque. Deposits on special orders are non-refundable.
What payment options are accepted at The Brick?
The Brick accepts American Express, cash, financing options, Mastercard, and Visa.
What are the pickup and delivery services available at The Brick?
The Brick offers curbside pickup, standard delivery, and no-contact delivery services.
What are the store hours for The Brick in Hinton?
The Brick store is open Monday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 4:00 PM. On holidays like November 11, the store is open 11:00 AM to 5:00 PM.
What types of products does The Brick offer?
The Brick offers furniture, mattresses, appliances, home electronics, and related accessories including sofas, beds, kitchen appliances, TVs, and home office furniture.
What brands can I find at The Brick?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Tempur-Pedic, JBL, Amazon, Miele, and many more.
How can I contact The Brick store in Hinton?
You can contact The Brick in Hinton by phone at +1 780-817-2122 or email at hin@thebrick.com.
What nearby locations can help me plan my visit to The Brick in Hinton?
Nearby places include United Floors for flooring needs, The Yoga Room to relax after shopping, and Gus' Pizza Place if you want to enjoy a meal nearby.
Is there a nearby park where I can visit after shopping at The Brick?
Yes, Kinsmen Park is close to The Brick. It's a great spot to relax and enjoy nature after your shopping trip.
Are there any automotive services close to The Brick?
Yes, All-In Auto Repair and Towing, Mobil 1 Lube Express + Tire Hinton, and Outback Express Lube, Wash and Tire are nearby for automotive repair and maintenance needs.