Brand Certified
The Brick
4.4(1318 reviews)
Certified by The Brick • Apr 12, 2026
Business Details
11345 104 Ave, Grande Prairie, AB
T8V0N7, Canada
Certified by The Brick • Apr 12, 2026
(780) 538-2525
Certified by The Brick • Apr 12, 2026
http://www.thebrick.com
Certified by The Brick • Apr 12, 2026
About
Certified by The Brick • Apr 12, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Apr 12, 2026
Hours
Certified by The Brick • Apr 12, 2026
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 7:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.4
1,318 reviews
5 stars
1,030
4 stars
103
3 stars
38
2 stars
29
1 star
118
- THTracy HubleyApr 5, 20265.0Delivery came at time expected,and the gentlemen were very polite.. we’ve always been happy with the service from The Brick and in past if any hiccups, they communicated with us and we’ll continue to use The Brick.. thanks guys!
- KPKevin PApr 4, 20261.0The incompetence is strong in this location. Bought something in September and came broken and when bringing it up to them to try and get a working piece ordered in they say "it just got shipped out" every single time months apart. They need a serious overhaul in customer service as they only care until they get their commission.
- TSTina Allan (SableSox)Apr 4, 20265.0The movers were very considerate of our home, the entry, walls and floors. Our new piece was assembled, positioned where we want it, and double-checked that everything is working properly. And they were fast.
- AMAlexandra MolitowskyMar 25, 20263.0We recently purchased a Valencia 5 piece sectional from the Grande Prairie store and despite loving the product, we had horrible customer service throughout the process. Firstly, through a miscommunication , we rented a trailer and prepared to pick up our sofa on a Saturday. I called Friday evening to see what time we could show up and was told the sofa had never been ordered. There was a bunch of back and forth with reasons being stated as “the store wasn’t told it hadn’t shipped” to “you didn’t pay in full (despite being told we could finish paying the day we pick up the couch)”. Needless to say there was a ton of back and forth, not to mention delay in delivery, with no real solutions offered as a show of appreciation or good faith. Since the arrival of the couch, I had a few questions for the sales lady regarding any ability to make an exchange for a second electric recliner piece. I’ve sent two emails in the last two weeks to her, with zero response. Even if the answer wasn’t an affirmative in my favour, I’d appreciate a response. Needless to say, this whole experience has made me wish we had gone elsewhere with our purchase - somewhere we’d have been treated like a person whose business is valued. I feel it’s important for The Brick to know that the customer service being offered under their name is horrendous and deterring repeat business, so I have reached out directly to them via their website. This is more of a PSA post - I recommend going elsewhere if you can. 3 stars as we are happy with our purchase, but not with the overall experience.
- JKJeff KlattMar 25, 20264.0The whole experience was really good until the delivery. The delivery people were excellent but their own policies prevented them from making me a happy customer. Their rules say they can't unbox anything out of town. So I al left with the most expensive Ikea furniture ever. Such a disappointing end to a great experience.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
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Certified April 12, 2026Yext Knowledge Graph
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