RONA+ Edmonton - South Common

Reviews

• AK

  ashrit kakarla

  2 days ago
  1.0
  Date April 29, 7pm : Pathetic customer service. Ppl kept waiting for the associate at customer service desk for more than 30min and despite multiple requests to get someone to attend the ppl, there was noone seen. Don't wanna be here again.
• BP

  Brent Paley

  Apr 20, 2026
  5.0
  helpful and friendly
• AC

  Andy Czerwonka

  Apr 17, 2026
  1.0
  I put an order in this morning, and went through the workflow to "Authorize someone else for pickup". I got an email saying the order is ready. My son was picking it up for me, but can't because he doesn't have the same address. THAT'S THE WHOLE POINT OF SOMEONE ELSE PICKING UP THE ORDER!!!!! I don't live in the city, he's coming to visit, and he can't bring the item. Unbelievable. Furthermore, there was no part of the online workflow that suggested that this is a requirement. What a waste of time. Cancelled the order and ordered it elsewhere.
• JP

  Jurgen Pohl

  Apr 12, 2026
  5.0
  Excellent prices and very good selection. Everything you need if built, modernize or live in the city, acreage & weekend place.
• SA

  Sheriff Akolade

  Mar 5, 2026
  1.0
  Extremely terrible customer experience. Purchased a construction heater and paid by tapping my phone on the machine (Apple pay). An hour later, I returned the item coz I noticed the plug won’t work for my walls. Upon getting there, I tried using my physical credit card of the same card on my Apple pay to get the refund, but it didn’t go through coz Rona’s system identified a different card (even though it was the same card); they said I needed to use the same Apple pay to receive back the money. I didn’t have a problem with it, I brought out my phone to get the refund, and alas, my phone was dead. The guy at the customer service desk called the store manager over the phone (I could hear the conversation) to help approve an override or find a solution (i.e. by helping me with a charger, or so I thought). The store manager practically told him to inform me to go and come back another day when my phone is charged. No empathy, no iota of customer service gene in almost all the staff members, starting from the top, and which by default cascades down to the bottom level staff. When he informed me of what the manager said (I also heard him myself anyways), I asked him if he had a phone charger he could help me with since the store manager was adamant to help, he said no. I asked if they sold chargers, he said I should go to Aisle 10. He then said there won’t be any plug in the store to charge the phone with. I looked at him, surprised (no single plug in this store to help me bring up my phone!!!). I went to the aisle, picked up the charger, purchased it (after he refused a second time to help plug it) and ran to my car to get it charged. I Got the phone charged and returned 5 mins later to get my refund. A key note to the management here, successful businesses thrive on excellent customer experience and this has to cascade right from the top to the bottom level staff. If this is missing, you start losing revenue which eventually eats into your bottomline (profitability). This is the main reason successful organizations invest heavily in training all staff (managers and employees) in ensuring that every customer who walks in through the door leaves very happy and satisfied.

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