JYSK Edmonton - Mayfield Common

Reviews

• DS

  Dilpreet Singh

  2 days ago
  5.0
  Victoria was really helpful. 10/10 service
• CA

  Cody Autet

  Apr 23, 2026
  3.0
  I had a bit of a mixed experience here. To start with the positives: the buying process was seamless. Molik was a fantastic sales representative, very helpful, knowledgeable, and made selecting the bunk bed and mattress a breeze. Pickup was also handled without any issues. Unfortunately, the experience went downhill during assembly. We discovered missing hardware and a semi-damaged drawer. I drove back to the store to get the missing parts and waited about 30 minutes. The staff member from the back brought out a piece of hardware that I immediately flagged as looking incorrect. He was very persistent that it was the right part, so I took his word for it and went home. Sure enough, it was the wrong piece, leaving me with an incomplete bunk bed taking up floor space. I eventually called Customer Service, and they were excellent. They identified the correct part immediately and mailed it out. However, because the replacement process was already so cumbersome, I decided to just live with the damaged drawer rather than deal with the headache of another back-and-forth. Bottom line: Great sales team (ask for Molik!), but the warehouse/parts support needs better attention to detail.
• SF

  Sierra f

  Apr 17, 2026
  1.0
  Upon checking out, I politely asked if my fragile items could be wrapped in paper, or if no paper was available, if there was any alternative protection for my cups. The cashier, Anita, responded with a noticeably negative attitude. Due to the poor customer service and tone, I immediately requested a refund for my items. When I confirmed that I wanted to proceed with the return, Anita questioned my decision and told my husband and me that we were being “ridiculous” and even suggested that we should seek psychological help after we calmly asked her not to raise her voice at us. Her behavior escalated furthe she used aggressive gestures, rolled her eyes, and continued raising her voice to the point where we felt uncomfortable and had to step back and ask her to calm down. At no point were we confrontational; our only reason for returning the items was the poor service we were receiving. During this situation, the assistant manager was present but chose to walk away rather than de-escalate or assist. After completing the refund, we attempted to speak with the assistant manager, but received a dismissive response: “I will talk to her,” with no acknowledgment of the seriousness of the situation. I have never experienced this level of unprofessionalism at any JYSK location before. Unfortunately, due to this experience, I will not be returning.
• LP

  Lee Poon

  Apr 6, 2026
  5.0
  I had a very pleasant interaction with a sales clerk named Claudia here at this store. She was very helpful and friendly and great to deal with.
• ED

  Elysia Dapp

  Mar 29, 2026
  5.0
  Had horrible pregnancy brain and only got one curtain panel instead of two. Came back two weeks later and they no longer carried the one I previously got. Spoke with Sarah and she found the curtain at another location, confirmed it was the correct size, set it up that I would pick it up when I was in the area next week and called to double check to make sure they had it. Amazing customer service !! Thanks again for your help !

Frequently Asked Questions About JYSK Edmonton - Mayfield Common