Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,213 reviews
5 stars
1,705
4 stars
186
3 stars
65
2 stars
52
1 star
205
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the helpfulness and knowledge of the sales staff, particularly highlighting individuals like Alex, Dale, and Beth.
Delivery Experience
Many reviews noted the delivery team as polite, efficient, and professional, although there were some complaints about delays and issues with communication.
Product Satisfaction
While some customers were very happy with their purchases, others reported dissatisfaction with specific products, such as mattresses and appliances.
Sales Process
Customers appreciated the no-pressure sales approach and the ability to explore options without feeling rushed.
Communication Issues
Several customers experienced poor communication regarding delivery times and product availability, leading to frustration.
- CJCheryl J1 day ago5.0Shari was absolutely fantastic. She answered every question we had and made sure we were offered the best deal possible. Excellent experience!!
- UUUltraDV1 day ago1.0Never ever buy anything at this location! Purchased, using cash on Oct 25th, a washing machine that was to arrive on 7th of November, it didn’t but that’s ok there are delays that’s understandable. Waited 3 days and nothing. Went there on the weekend to ask about it, they said next week and nothing, went again next weekend to find out it will be next weekend. What?!? Asked for the money back, they can’t give cash back. They take it but they can’t refund it!!! Must wait two weeks for a cheque! Almost a month they kept my money without providing the item purchased! What kind of a scam are you running there?!? Never buy here!
- LCLinda CornellNov 7, 20255.0Beth was amazing sales person. Got us a very good deal and explained everything very well. Decorating ideas too. Thank you for taking such good care of us. We are excited about our furniture experience. Can hardly wait for delivery days.
- ELEmilia LiristakisNov 6, 20255.0To be honest, I can never be disappointed with The Brick — I’ve always had great experiences with them. We recently purchased a freezer for my grandma, and the delivery team went above and beyond. The house was a bit cluttered, and since I’m pregnant, the guys were incredibly kind and helped make room to take out the old fridge. They not only removed it but also unboxed and set up the new freezer for us, plugging it in and making sure everything was perfect. Honestly, such amazing service as always. The team was so helpful and respectful, and I truly appreciate it. I’ve had not-so-great experiences at Leon’s before, so I’m extra glad we went with The Brick this time. Definitely prefer The Brick over Leon’s any day!
- TLTshiala LubulaOct 29, 20252.0I recently purchased a sectional sofa from your store, and I’m very disappointed with how the pieces fit together. When I tried to shorten the sectional, I realized that the corner piece does not attach properly to the middle seat, making it impossible to reconfigure the sofa. Unfortunately, this was never mentioned by the salesperson when I made my purchase. I was told that the sections could be arranged freely, which was one of the main reasons I chose this model. All I would like is to have the sectional pieces match and attach properly, or to receive help finding the compatible connecting part so that the sofa can be reassembled correctly. I don’t want a refund — I just want a functional setup that works as expected. I bought an extra part of the sectionnal and believed that I will be able to change whenever I want . And of course I tried to find a solution with you that has been refused I will never buy there anymore
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Visit our Satisfaction Guarantee page on our website for complete details.
Does The Brick have a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days from pick up or delivery, we will refund the difference. Conditions apply, see our Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled before delivery or pick up by visiting any Brick location. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or up to 30 days after receiving your product by visiting a store. Details are available on our Warranties and Protection Plans page.
What delivery services does The Brick offer?
We offer Premium Delivery in most areas and use third-party couriers for others. Some items ship via Canada Post. We do not deliver or ship to the US.
What installation and assembly services are provided?
We offer licensed installation and assembly services for appliances, electronics, and furniture at competitive prices. More details are on our Installation and Assembly page.
What are The Brick's store hours in Edmonton?
Open Monday to Friday 10:00-21:00, Saturday 10:00-19:00, Sunday 11:00-18:00, with holiday hours on November 11 from 10:00-21:00.
What payment options does The Brick accept?
We accept American Express, Cash, Financing, Mastercard, and Visa as payment methods.
Are there nearby dining options when visiting The Brick?
Yes, nearby seafood restaurants include Joey's Only White Oaks Square and Joey's Fish Shack, great places to eat before or after shopping.
What health and medical services are located near The Brick?
Nearby are White Oaks Dental Centre, Icon Vision Care optometrist, Ferguson Family Hearing Centre, and White Oaks Medical Clinic for health needs during your visit.
What local businesses are near The Brick for additional shopping and services?
Nearby options include Moores and Mark's clothing stores, Real Canadian Liquorstore, and Fire & Flower Cannabis Co. for a range of shopping needs.