The Brick

Reviews

• JT

  jeanette Tarroza

  3 days ago
  5.0
  I would like to thank DD for being such a helpful, knowledgeable and I may say a professional agent. He manage to answer my queries and able to respond to me as much as possible. You deserved a five star rating! Great job DD! You did an excellent job! I am happy and satisfied with my fridge and range! Thank you! Kudos as well to the two delivery guys. You guys rock! You also did an excellent job! Overall, I have a great experience with the BRICK since 2018! You will always be my first choice, now and then….
• MK

  Mert Kurt

  Dec 31, 2025
  1.0
  I had one of the worst customer experiences I’ve ever had with The Brick (Edmonton South Common). Not a single item in my order was delivered without defects. The TV unit, bed frame, nightstands, and dresser all had visible manufacturing and finishing issues. At the beginning, the staff denied the rules clearly written on my invoice. After going back and forth, they eventually admitted that they were wrong — but only after more than two weeks had already passed, causing unnecessary delay, stress, and inconvenience. Despite providing dozens of photos and videos and following every instruction given to me, there is STILL no proper solution offered. I have not received a clear resolution, a reasonable replacement plan, or even a proper follow-up call. On top of this, the attitude of the staff was extremely disrespectful, dismissive, and careless. You are forced to deal with people who clearly do not want to help, avoid responsibility, and instead create more problems. I originally planned to replace all of my home appliances and furniture. Thankfully, I decided to proceed step by step and did not purchase everything from The Brick. Because of this unprofessional attitude, you have very likely lost a potential $20,000 sale — and I can assure you that I will share this experience with everyone close to me. You are not providing customer service — you are causing customers to suffer. This is a clear case of paying your money and being miserable. I will never shop at The Brick again, and I strongly warn others: If you don’t want to deal with rude staff, endless emails, and unresolved problems — do NOT shop here. You will only end up frustrated and disappointed. If no meaningful assistance is provided within the next few days, I will proceed with formal complaints to the appropriate consumer protection authorities. Invoice : 112651UOFIK
• SC

  Shi Cheeseman

  Dec 31, 2025
  1.0
  We purchased a couch set from The Brick and paid extra for a 5-year extended warranty, with the understanding that if no claim was made, the warranty value could be used toward a new purchase after 5 years. Unfortunately, the process appears designed to make that benefit difficult—or impossible—to use. There is very little transparency about how this credit works. When you try to use it, you’re required to spend significantly more money in order to apply the warranty value, which was never clearly explained upfront. It also feels like the system relies on customers forgetting the credit altogether. We went back last year to use the warranty value and were told by staff to wait one more year. When we returned this year, we were then told the credit had expired, because The Brick apparently uses the delivery date rather than the purchase date to determine eligibility—something that was never clearly communicated at the time of purchase or during our previous visit. Conflicting information, shifting rules, and a lack of accountability made this a very frustrating experience. An extended warranty should offer peace of mind, not confusion and disappointment. Based on this experience, I would strongly caution others before purchasing extended warranties from The Brick.
• HC

  Hazel Grace Caturas

  Dec 29, 2025
  1.0
  if your name is Adam, and you paid for your order over the phone Dec 29th 2025 at approximately 12:15pm with an older Caucasian sales person at this specific South Common location, just so you know your credit card information was broadcasted to everyone in line at the customer care centre, he had you on speakerphone and listed your full credit card info, expiry, and 3 digits on the back of your card for everyone to hear. Sorry you couldn’t get your care package in addition to your products (he gave you “everything he could” - including broadcasting your private information). if you are shopping here do NOT give your credit card information over the phone they have no sense of privacy.
• JS

  Jaspreet Sagoo

  Dec 26, 2025
  5.0
  I want to take a moment to recognize Navneet at the South Common store for the absolutely outstanding service she provided. From start to finish, my experience with her was nothing short of exceptional, and she truly deserves recognition as a superstar sales professional. From the moment Navneet approached me, her professionalism, confidence, and genuine willingness to help immediately stood out. She wasn’t pushy or sales-driven in an uncomfortable way; instead, she took the time to understand exactly what I was looking for, listened carefully to my needs, and asked thoughtful questions to ensure she could guide me toward the best possible option. That level of attentiveness is rare and incredibly appreciated as a customer. Navneet’s product knowledge was impressive. She explained everything clearly, broke down the differences between options in a way that was easy to understand, and made sure I felt fully informed before making any decisions. There was never any pressure — just honest advice and expert guidance. It was clear that she genuinely cared about helping me make the right choice rather than simply closing a sale. What truly sets Navneet apart is her professionalism and patience. She remained calm, respectful, and focused throughout the entire process, even when things became detailed or time-consuming. She answered every question thoroughly, never made me feel rushed, and ensured I was comfortable and confident at every step. That level of customer service is exactly what every store should strive for. Navneet also went above and beyond to make sure everything was handled smoothly. She checked availability, explained pricing clearly, ensured accuracy in details, and made the entire transaction seamless. Her attention to detail and commitment to excellence were evident in everything she did. It’s rare to encounter someone who is so dedicated to delivering top-tier service. Beyond her skills and knowledge, Navneet has a fantastic attitude. She is friendly, approachable, and genuinely kind. You can tell she takes pride in her work and cares deeply about her customers. Her positive energy made the entire experience enjoyable and stress-free, which is not something you experience every day in retail. I can confidently say that Navneet is one of the best sales professionals I have ever dealt with. She represents the South Common store incredibly well and sets a high standard for customer service. Employees like her make customers want to return and recommend the store to others. If management is reading this, please know that Navneet is a true asset to your team. She deserves recognition for her hard work, dedication, and exceptional customer care. And to anyone shopping at the South Common location — if you have the opportunity to work with Navneet, you are in excellent hands. Thank you, Navneet, for making my experience such a positive one. Your professionalism, knowledge, and genuine care truly make you a superstar. 🌟 🌟 🌟 10 out of 10

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