The Brick

Reviews

• MM

  Maan

  2 days ago
  1.0
  I bought a king bed from The Brick a week ago. When we went to pick it up, it didn’t fit in our car. I paid for the delivery, which cost about $98, but staff told me a promotion was coming that would reduce the price to around $50. Earlier this week, I called to arrange the payment for delivery again, and I was told to call on Friday because the promotion would start then. I called this morning and spoke to Rekha, who put the phone hold three times before informing me that I must pay around $100 because there is no current promotion. This is completely unacceptable. I will never shop at this furniture store again. The staff falsely assured me that the promotion would happen, but now they are denying it. Do not waste customers’ time and effort with false promises.why would have to waited for a week for my bed to arrive. Contact me,you can see my order number #103051UEWKT
• MT

  Mariha Tahsin

  2 days ago
  1.0
  I will never be shopping from Brick ever again. We ordered a sectional that was delivered half. We ran around for days before we could get the other half. We ordered a table only to find out last minute that the sales rep had ordered the bench instead of the dining table. Again they tried to convince us that is what WE had ordered. When that was finally corrected the table arrived with a bunch of cracks that they passed of ss wood fiber. The cracks got progressively worse and they only agreed to repkace it after someone from corporate intervened. Then we ordered a coffee table and end table which were sold to us as is. Once they arrived we noticed the table tops were completely cracked. Not sth we had seen at the store. When we reported it they offered us CAD 90 if we kept it as is. We opted for an exchange as they wete too cracked. Brick then got back to us saying they had reviewed pur file anf they wouldn't be offering anything as the sale was 'as is' and final. I didn't argue thinking I might have made a mistake. We had also ordered a sofa with the tables. Unfortunately, once it arrived I didn't like it. Since the sofa was not bought on clearance I checked Brick's online policy which said we might get an exchange at the manager's discretion. So I called them and was initially told it should be doable as long as it was still in the box. I then told them that the product had not arrived in a box, how could I return it in a box. The lady on the phone then said they must have unboxed it in the truck before delivering. I responded by saying if being boxed was a return requirement they shoukd have asked us before unboxing which they didn't. She very rudely said, why did you order it if you didn't want it. And that it was the delivery person's job to unbox it. I told her Brick's return policy made zero sense. After a lot of back and forth she finally let me speak to the sales rep who had sold it to us. The rep then goes ahead to say well you can only ask for an exchange within 48 hours. I said well this is within 48 hours. He then brings up the box issue again. I tell him the same thing I told the customer service agent. He then says well as is sales are final sales, so our deliverymen dont have to ask before unboxing. I remind him that the sofa was not an as is sale. He then tells me, an exchange might be doable but a 20% restocking fee would apply. Then he tells me he would get back after speaking to his manager. Two days later he informs me that the manager would not be accepting an excchange or return. I asked what the reason was. Again the response was not convincing. I tell him to i form his manager that I would be filing an official complaint. He then says going down to the store might help. I go down to the store, we are talking about my frustrations and I realize that his description of the issues with coffee table match what we had initiay seen when viewing it at the store. Which to me is evidence that most of the damage was caused during delivery. When I finally speak to the manager he says if I didn't want it to be unboxed by them, I needed to call them beforehand to request that. I tell him that their default is to void the return/exchange requirements themselves. Which makes their entire policy nonsensical. At this point he says to me, he had offered an exchange with a 20% restocking fee. We agree. He also offered CAD 90 for the broken tables. The next day we pick a sofa and are told it would take close to a month to be delivered. So we then say we will then look for sth else. We pick a chair and a desk. Now the salesperson says, it has to be living room furniture. A little later he says it has to be sth we can sit on. Then he says it has to be a couch. I tell him very clearly that I was beginning to see why Brick is being investigated. He tells me all big companies are investigated, its tbe cost of doing business. We finally pick two armchairs, that we arent too happy with, just to get it over with. Never ever buying anything from Brick again. Horrible.
• KC

  Kerry Clark

  Nov 15, 2025
  5.0
  We recently purchased a home and needed to furnish it. We went into the brick not expecting to find anything in our price range. We were so pleased to meet Rennu and she helped us find a bed, frame and mattress. We enjoyed her so much we came back a few days later and purchased the rest of the items needed. She was so helpful with finding the best deal and not pushy at all. Rennu let us wander and shop in peace and then she would appear and help us with decisions. She honestly made this whole process so seamless and we went to many stores in our hunt for furniture and were so turned off by the other stores. You gained 2 new clients all due to Rennu and her excellent customer service while being both caring and personable. Thank you
• ME

  Mariam Ehsan

  Nov 7, 2025
  5.0
  We went to the brick at the south common location just to browse around and not really expecting to buy something since we had a tight budget. We fell in love with this one couch but it was way over budget. But our sales consultant, Rupak Shah, was so intent on making it happen for us. From the second we walked in, he made sure we were well taken care of, he helped us bring our vision to life. I’ve never experienced such amazing customer service. He didn’t judge us at all, only listened to each of our visions and needs. I know if I need to buy furniture, I’m going to look for him. Highly recommend him to anyone going furniture shopping a little anxious or unsure. No one will make you feel as welcomed as him!
• GR

  Gaby Ramírez

  Nov 7, 2025
  5.0
  We went to the Brick south common location to look for new furniture for our new apartment. We were just browsing since we had our eye set on a couch from somewhere else but found the perfect couch for our new place. Since we walked in Rupak welcomed us and took amazing care of us. He listened to our every need and sent above and beyond to make it happen. I have never encountered someone with such amazing customer service. I feel completely satisfied with the purchases we made because of Rupak guidance. I will be definitely coming to him for any other purchases related to furniture. I truly recommend everyone ask for him if you are somewhat of a picky person and want someone who will try to make your vision come true. I know he will do it for everyone else just the same he did with us.

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