Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Numerous reviews highlighted the exceptional customer service provided by staff, with specific mentions of helpfulness, patience, and professionalism.
Delivery Experience
Customers consistently praised the delivery team for being punctual, efficient, and respectful during the delivery process.
Product Knowledge
Many customers appreciated the staff's extensive product knowledge, which helped them make informed purchasing decisions.
Mixed Experiences
While most feedback was positive, some customers reported issues with misleading policies and poor communication regarding returns and warranties.
CK
Carol Kinnee
2 days ago
5.0
Easy on-line order, fast delivery and quality exactly as described. What more could you ask for.
HR
Hesam razavi
3 days ago
5.0
I had a great experience at The Brick!
Mori was amazing — she responded to me very quickly online and patiently sent me photos and videos to help me decide.
She was very helpful, professional, and kind throughout the whole process. I’m really happy with her service.
Thank you, Mori! 🌸
Sam
TB
Theresa Bordeleau
6 days ago
5.0
Robert was amazing. He was very knowledgeable and was able to answer all of my questions and showed me lots of options before buying my mattress
AK
Archana Kandakkathara
Feb 24, 2026
5.0
Mr. Varkey Joseph helped us with our purchase of cooktop, gaming chair and table. He was very helpful.
ES
Ela Skotic
Feb 15, 2026
5.0
I dealt with Varkey Joseph who was extremely helpful. I needed to buy furniture for a new apartment and he helped me find the perfect stuff that will work with my tight space. I'm extremely happy with his level of service.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Orders can be cancelled with a refund at any time before delivery or pickup. Refunds are made to the original payment method; deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Visa, Mastercard, cash, and also offers financing options.
What are The Brick's store hours?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
What types of products does The Brick offer?
The Brick sells furniture, mattresses, appliances, home electronics, and accessories including sofas, beds, dining sets, TVs, and kitchen appliances.
Does The Brick offer delivery and pickup services?
Yes. The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
Are there any nearby restaurants where I can eat before or after visiting The Brick?
Yes. Nearby dining options include Namaste India (Indian buffet), Emperor's Palace (Chinese dim sum), and Cô Chín Saigon (Vietnamese cuisine), perfect for a meal before or after your visit.
What nearby services can help me with community support or tutoring?
The Mennonite Centre For Newcomers is close by, offering community services and tutoring support, which may be useful if you're new to the area.
Are there entertainment or recreational venues near The Brick?
Yes, Mini Paintball Edmonton and Edmonton Paintball Centre nearby offer fun recreational activities if you want to enjoy some excitement before or after shopping.
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