About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
2,124 reviews
5 stars
1,607
4 stars
163
3 stars
69
2 stars
38
1 star
247
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers praised the knowledgeable and friendly sales staff, highlighting specific individuals who provided excellent service.
Delivery Service
The delivery team received numerous positive remarks for being efficient, courteous, and timely, with many customers appreciating the real-time tracking feature.
Product Quality Issues
Some customers reported receiving damaged items upon delivery and expressed dissatisfaction with the handling of warranty claims and replacements.
Customer Service
While many reviews highlighted great service, there were significant complaints about poor customer service, especially regarding follow-ups and issue resolution.
Overall Satisfaction
Most customers expressed satisfaction with their purchases and the overall shopping experience, despite some negative incidents.
- JEJoanna Ellingson3 days ago1.0We purchased a washer and dryer through the website and every step has been a challenge to navigate. There have been some helpful people along the way including Gizele but overall extremely poor customer service. From inaccurate instructions provided by delivery personnel, installation and sales personnel providing contradicting information and a manager, Victor, who advised I was playing the victim card and gaslighting him. Along with interrupting me and playing with his fidget spinner, he found a loophole and advised us that he has a busy business to run. He never took accountability for the multiple steps missed. We will never shop here again so buyer beware.
- SWSam Whyte5 days ago5.0We visited the store two days ago and purchased a couch and a dining table. Today, right on schedule, the items were delivered to our home. The two delivery guys were amazing — the furniture was very heavy, but they handled everything with ease and professionalism. They carried everything into the house quickly and efficiently. We were very impressed and extremely satisfied with their service. Highly recommend!
- MTMatthew T5 days ago1.0Cancelled my online order for no reason. Such a hassle to buy furniture from this place. They put a pre-authorization down on my card, called me 2 hours later asking me questions about my order, i answered everything they asked correctly. they told me i have to go in store to buy it (because they want to pressure you with their crappy financing and warranty) Go somewhere else.
- SQSandi QuinnNov 16, 20255.0We bought our living room set from the Brick WEM. Our sales associate, Shaby, was great to work with and our special order set was correctly ordered and he responded right away when our set was ready for delivery. Delivery was the next day and I really appreciated the text link that tracks your delivery progress in real time. It's way better than the old days of waiting around the house. The delivery drivers were friendly, helpful and efficient. They took care when coming in the house and setting up the sofa and loveseat. I would purchase from the Brick again!
- BPBen PaterNov 10, 20255.0We’ve dealt with the Brick before. They have great stock and availability. Sometimes sales are pushy, sometimes not. It helps that we usually know what we want. Yesterday however, we had some uncertainty over mattress type. Nicole was incredibly helpful and informative. She was available for questions while giving us space. She could read the room well. She went above and beyond when we left the store to make our final decision over lunch. Nicole was able to complete our purchase over the phone once we were decided so we did not even need to return to the store. And yes, we slept sound on our new mattress last night. Thank you Nicole
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Conditions apply; see the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be canceled by visiting any Brick location before delivery or pickup. Refunds go to the original payment method; deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Saturday from 10:00 AM to 9:00 PM, Sunday from 11:00 AM to 6:00 PM, and will be open 12:00 PM to 6:00 PM on November 11, 2025.
What delivery and pickup services does The Brick offer?
They provide curbside pickup, delivery, and no-contact delivery services.
Can I add an extended warranty to my purchase?
Yes, extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a store.
What nearby places can I visit when I shop at The Brick in Edmonton?
Nearby you can find popular spots like Booster Juice for a smoothie, Cactus Club Cafe for a meal, and Tim Hortons for coffee, perfect for a break before or after your shopping.
Are there other furniture stores near The Brick?
Yes, Daniadown Home is another furniture and mattress store located nearby if you want to explore more options.
How can nearby transit and amenities help me visit The Brick?
Nearby stores like Tbooth Wireless offer mobile services, and automotive services are available at West Edmonton Mall Toyota, making the area convenient for combined errands when visiting The Brick.