About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,235 reviews
5 stars
1,705
4 stars
170
3 stars
69
2 stars
39
1 star
252
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of the sales staff, with specific mentions of individuals who provided excellent service.
Delivery Experience
The delivery teams received high marks for being professional, efficient, and friendly, although there were some complaints about damages and miscommunication.
Product Issues
Several customers reported issues with defective products and slow resolution times for warranty claims, leading to dissatisfaction.
Sales Pressure
Some customers felt that sales staff were overly focused on commission, leading to a negative shopping experience.
- MGMarlene Gully1 day ago5.0I had great experience purchasing the mattress. The sales lady was great and patient explaining the details of all the mattresses we looked at. Delivery guys were awesome and friendly.
- DDDarrell3 days ago5.0I had the most amazing customer service treatment with the brick! We bought a refrigerator and a mattress and boxspring frame, and the gentlemen from the store treated me so well and was very helpful when picking out a fridge. The prices were great. The quality was great and I would go back to the brick at the West Edmonton Mall to buy furniture and appliances again. On top of all that the two gentlemen who delivered the fridge and mattress were very professional and so good to work with! They didn’t damage anything they didn’t scratch anything and the communication with them was awesome.
- JTJovz Beauty and Travel6 days ago1.0We bought a set of washing and dryer machine last December 2025. For some reason, it leaks after once use and it causes flood in our basement. It's been almost two weeks and no one come to fix the issue. We kept calling their number but no one is reaching us. Our only way os to deal with the sales person but he cannot do anything. He said, he is only incharge on sales department. I am so upset because we cannot wash our clothes. Is this the kind of services we deserve after purchasing their items with issue they cannot fix it right away. We bought everything they offerd even the 5year warranty and yet we are not serve and resolved this issue. From our bad experience, I cannot recommend this store.
- JDjoe dibaDec 31, 20255.0I encourage everyone to go witness by themselves. I bought very beautiful futures and they were delivered exactly as they told me. I love your customer service and the way they assist customers.
- JWJessica WDec 29, 20255.0The Brick at West Edmonton Mall has a fantastic selection, and there are always plenty of sales associates available to help. Soni, in particular, has been incredibly helpful and knowledgeable. We’ve purchased from him multiple times, and he consistently goes above and beyond to help us find exactly what we’re looking for, with fast delivery every time. We really appreciate their delivery tracking system — it’s great knowing exactly when the truck will arrive. The delivery team is professional and courteous, and they placed our couches exactly where we wanted them, making sure we were completely satisfied before they left. Highly recommend visiting Soni at The Brick in WEM if you’re shopping for furniture!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Conditions apply; see the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be canceled by visiting any Brick location before delivery or pickup. Refunds go to the original payment method; deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Saturday from 10:00 AM to 9:00 PM, Sunday from 11:00 AM to 6:00 PM, and will be open 12:00 PM to 6:00 PM on November 11, 2025.
What delivery and pickup services does The Brick offer?
They provide curbside pickup, delivery, and no-contact delivery services.
Can I add an extended warranty to my purchase?
Yes, extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a store.
What nearby places can I visit when I shop at The Brick in Edmonton?
Nearby you can find popular spots like Booster Juice for a smoothie, Cactus Club Cafe for a meal, and Tim Hortons for coffee, perfect for a break before or after your shopping.
Are there other furniture stores near The Brick?
Yes, Daniadown Home is another furniture and mattress store located nearby if you want to explore more options.
How can nearby transit and amenities help me visit The Brick?
Nearby stores like Tbooth Wireless offer mobile services, and automotive services are available at West Edmonton Mall Toyota, making the area convenient for combined errands when visiting The Brick.