The Brick

Reviews

• CT

  Cindy Taylor

  4 days ago
  5.0
  Very friendly staff at the store and the delivery staff were very efficient and careful with my delivery. Everything came as expected.
• JL

  Jason Lambrick

  4 days ago
  5.0
  Easy to purchase. The delivery guys were prompt, quick and careful to not damage the furniture or the house. Good overall experience
• SJ

  Shawna Jansen

  Feb 19, 2026
  5.0
  The delivery tracking was comprehensive and receiving a phone call 10 minutes prior to delivery was very helpful. The gentleman was friendly and fast. I appreciated that he asked if I'd prefer his shoes on or off as well.
• DS

  Diana Samonig

  Feb 15, 2026
  5.0
  The movers were fantastic and did over and beyond when it came yo delivery and setting up! An excellent experience overall! Happy customer indeed 😊😊
• ET

  Em Te

  Feb 7, 2026
  1.0
  My mom purchased a bed frame from this location in November as a Christmas gift. I waited until December 25th to open it. When I attempted to assemble it around December 29th, I discovered that no screws were included. Not in the box, not in the hardware packaging, nowhere. A bed frame without screws is completely unusable. I contacted The Brick immediately. • The first employee gave me the runaround. • The second employee said the screws would be ordered and expedited. No tracking. No confirmation. No follow-up. • Two weeks later, we were told “they’re coming soon.” • The third week, we were told “they’ll arrive this week.” •They never arrived. Because of this prolonged inaction, I had to sleep on a mattress on a cold, drafty basement floor for weeks in the middle of winter. This was not a minor inconvenience, it directly affected my comfort and well-being and should never have happened over something as basic as missing hardware. Only after calling again and finally reaching a manager named Reya did anything change. Reya took immediate ownership of the issue and told us that if the screws did not arrive by the next day, we could exchange the bed frame. When they still didn’t arrive, she followed through without hesitation. The problem was resolved within a single day once she became involved. Reya deserves recognition, she was professional, decisive, and effective. However, this raises a serious and unavoidable question: If an exchange could be completed within a day, why were we left waiting for weeks instead of being offered that solution from the beginning? To make matters worse, Reya also mentioned that other customers were experiencing the same issue with this item, meaning this was a known problem. Despite that, front-line staff continued to delay, misinform, and minimize the situation instead of resolving it properly. This is The Brick- a long-standing Canadian furniture retailer, not a small online seller. Yet companies like Amazon would have resolved this issue in days, not weeks. A Christmas gift was effectively ruined, and the situation was only corrected when it reached someone competent enough to act. One good manager should not have to undo weeks of preventable failure. The experience exposed serious service and communication issues at this location, and I would strongly caution others to consider that before purchasing anything that might require post-sale support.

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