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Frequently Asked Questions About SiteOne Stone Center
How do I create an online account?
To create an online account, complete the Request an Account form in the top right corner of the screen. You'll need your SiteOne customer number. If you are not currently a SiteOne customer and would like to become one, please contact us by calling 1-800-SITEONE (1-800-748-3663).
Are all of your products available online?
Yes, the majority of our products are online. If you are looking for an item and cannot find it, you can add a note on your order when you check out or contact us.
What do I do if I cannot find what I'm looking for?
Please contact your local branch. If you are placing an order with other items, you can include a message to the branch with your order.
How do I place an order?
To place an order online, log-in, confirm your selected branch, and then add products to your cart. Once you have added items to your cart, then move to checkout. You may place an order for pickup or delivery.
I placed an order and would like to know the status.
You can see order status on the Open Orders and the Order History pages in the Account Dashboard. This will include all orders, not just those placed online. For more details on a pending order, please contact your selected branch.
How does the Buy Online, Pick Up in Branch process work?
When ordering online, select a SiteOne branch location for Pick Up. You’ll get an Order Confirmation email acknowledging receipt of your order, and an Order Ready notification when your order is ready to be picked up.
Is local delivery available when I buy online?
SiteOne offers local delivery on most orders within 60 miles of the branch. A delivery charge may apply
What if I need to return an item that I ordered?
To return any items, bring your order receipt with you to the SiteOne branch location where you picked up your order. Please refer to SiteOne’s current https://www.siteone.com/returns for details.
What do I need to bring with me to pick up my order?
For pick up, please bring a government-issued photo ID and your order number or the Order Ready notification email.
Once my order is ready, how long will it be available for pick up?
Your order will remain available for a maximum of seven days from the first time you receive an Order Ready notification email. Orders not claimed after seven days may be subject to cancellation.
How will I know my order is ready for pick up?
When your order is ready for pick up, you will receive an Order Ready notification email, which will include instructions for picking up your order.
How do I create an online account with SiteOne Stone Center?
Complete the Request an Account form via the website using your SiteOne customer number. If you are not a customer, call 1-800-SITEONE (1-800-748-3663) to become one.
Are all products from SiteOne Stone Center available for online purchase?
Yes, most products are available online. If you cannot find an item, add a note during checkout or contact your local branch.
How can I place an order at SiteOne Stone Center?
Log in to your account, confirm your branch, add products to your cart, and proceed to checkout. You may choose pickup or delivery.
Does SiteOne Stone Center offer local delivery?
Yes, local delivery is available on most orders within 60 miles of the branch. Delivery charges may apply.
What do I need to bring when picking up my order at SiteOne Stone Center?
Bring a government-issued photo ID and your order number or the Order Ready notification email.
How long will my order be held for pickup at SiteOne Stone Center?
Orders remain available for up to seven days from when you receive the Order Ready notification. Unclaimed orders may be canceled.
What are SiteOne Stone Center’s hours of operation?
The center is open Monday to Friday from 8:00 AM to 4:30 PM, and closed on Saturdays, Sundays, and holidays like January 1st.
Are there any nearby automotive services close to SiteOne Stone Center?
Yes, nearby automotive services include LOMAX Fleet and Diesel for repairs, ProColor Collision for auto body and detailing, and i am AUTOS for tinting and auto sales, useful for vehicle needs while visiting.
Can customers visit local dining options near SiteOne Stone Center?
Yes, Burgundy Restaurant is a nearby cafe and coffee shop where customers can relax before or after their visit to SiteOne Stone Center.
Are there any nearby hotels or event venues near SiteOne Stone Center for visitor convenience?
Yes, the Edmonton Hotel & Convention Centre and Radisson Hotel & Convention Center Edmonton are nearby, providing lodging and event spaces for visitors.