Business Details
About
Home Improvement StorePaint StoreFlooring StoreAppliance StoreKitchen Supply StoreBathroom Supply StoreOutdoor Furniture StoreBuilding Materials SupplierElectrical Supply Store
RONA+ Edmonton-West provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Edmonton-West & start improving your home today!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.9
1,506 reviews
5 stars
687
4 stars
400
3 stars
164
2 stars
65
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being unhelpful, rude, or lacking knowledge about products.
Product Availability
Customers frequently mentioned issues with product availability, including items being out of stock or misrepresented online.
Installation Issues
Numerous complaints were made regarding installation services, including delays, poor workmanship, and lack of accountability.
Staff Friendliness
While some customers praised individual staff members for their helpfulness, overall staff friendliness was inconsistent.
Store Cleanliness and Variety
The store was noted for being clean and having a good variety of products, although some customers felt the layout was confusing.
- DAD A1 day ago5.0Rona is great for your shopping needs lots of parking excellent service and pro staff I would go back I personally find it little far from my place but it’s worth it to drive there.
- ADAllan DemersNov 15, 20255.0Just had the most pleasant interaction with staff member Robert . From the moment he greeted us he was exuberant, polite , friendly and most of all extremely helpful. Take a bow sir. Then please take a promotion to coach all other staff members on customer service!!! Great job!
- OJOrest JohnsonNov 5, 20251.0I rarely step foot in rona and when I do, I always regret it. My latest trip to this location was frustrating right from the start. The place isn't staffed well at all yet they have 4 managers on duty on this day. When I spoke to one manager about my experience, his response is that he would talk with his floor staff. Buddy, this IS a management problem. Mangment cannot staff the floor, it has nothing to do with the floor staff. None of my concerns have anything to do with floor staff. Never rona.
- MKMona KochOct 31, 20251.0We walked in with our dog not observing the no dog sign. 1. Sign was really non existent because it was too small. 2. Don’t ask if we needed help 3. Gives us attitude about the dog 4. No sign by the contractor door saying no dogs allowed. 5. Home depot allows dogs!
- JJjamieOct 24, 20251.0I would give zero stars if I could! My mom who is in her mid 60’s, ordered cabinets and countertops from them. This was back in August. The cabinets came-late! The countertops still have not been installed! 2 months later, she keeps getting the run around “this week, by Friday” etc. still over 2 months and nothing. They said they were coming today-NOPE. No phone call nothing, she has had to call and go in multiple times which is getting no where! Even though She has been in the location many times, spoken with the manager and still nothing! I would not recommended RONA to anyone especially this west end location.
Frequently Asked Questions About RONA+ Edmonton-West
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Edmonton-West?
RONA+ Edmonton-West offers a wide variety of home improvement products including paint, flooring, electrical items, plumbing fixtures, kitchen and bathroom accessories, appliances, furniture, power tools, and outdoor decor.
What are the store hours for RONA+ Edmonton-West?
The store is open Monday to Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM. On November 11, 2025, it will open from 7:00 AM to 6:00 PM.
Does RONA+ Edmonton-West offer delivery and pickup services?
Yes, RONA+ Edmonton-West offers in-store pickup, delivery, and no-contact delivery services.
Can I rent a truck or tools at RONA+ Edmonton-West?
Yes, truck and tool rentals are available at this location. Reservations are recommended by contacting the store directly.
What payment options are accepted at RONA+ Edmonton-West?
Payments can be made by American Express, Visa, Mastercard, or cash (in-store only). Online shopping requires credit card payments.
Are installation services offered at RONA+ Edmonton-West?
Yes, the store provides various installation services including appliances, flooring, windows and doors, cabinetry, bathroom fixtures, and more. Visit their website or store for details and quotes.
How can I check my online order status or return an item?
You can check your order status online by entering your order number and email address or logging into your RONA account. Returns can be made online via the Returns and Orders page or in-store with the original receipt.
What nearby stores or services might be useful when visiting RONA+ Edmonton-West?
Nearby, you can access the Pro Desk at RONA+ for building supplies and the Garden Centre at RONA+ for gardening needs. Lowe's Home Improvement is also nearby for additional home improvement options.
Where can I find food and refreshment options near RONA+ Edmonton-West?
Nearby dining options include Moo's Juice smoothie and juice bar, Freshii salad bar, Lawson's Fish & Chips, and Firehouse Subs Canada, perfect for a meal before or after shopping.
Are there wellness and personal care services near RONA+ Edmonton-West?
Yes, there are nearby personal care services such as Queen Nails and Bar, Palace Nails, and Vy’s Nails & Esthetics, providing nail and beauty treatments.