Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Edmonton - South Common provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Edmonton - South Common & start improving your home today!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.8
1,582 reviews
5 stars
701
4 stars
436
3 stars
140
2 stars
85
1 star
220
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff being helpful and knowledgeable while others are reported as rude or unhelpful.
Communication Issues
Customers expressed frustration over poor communication regarding deliveries and returns, leading to dissatisfaction and inconvenience.
Product Availability
While some customers found the store well-stocked, others reported issues with inventory management and product availability, particularly in the garden center.
Store Environment
The store is generally described as clean and organized, but some customers noted poor lighting and a neglected garden center.
Pricing Concerns
Customers mentioned that prices can be higher compared to competitors, and there were issues with price matching policies.
- CBChris Bui6 days ago5.0I just want to say we had an amazing experience dealing with Vanessa. She went above and beyond. They are incredible!
- KKKate KoliadaNov 8, 20252.0I bought paint here. I needed to paint the shelves and cabinets in the kitchen. I don't know anything about it and decided to ask for help. I was consulted by a woman from the paint department. And she advised me this paint. But when I painted the kitchen, the paint started to peel off, and I decided to read about it. And it turned out that it was paint for walls and ceilings. Now I have to cover it with additional varnish so that this paint doesn't peel off completely, since I painted my entire kitchen. This is an additional expense for me. Thank you for the help, I won't go there for help again!
- ALAndrii LubinetsOct 25, 20251.0Extremely disappointed with RONA’s service! This has been one of the most frustrating experiences we’ve ever had. We received no updates or notifications about our delivery — absolutely no communication at all. When we contacted customer service, no one could provide any information, and we were told to reach out to the store. The store, however, had no details either. Our scheduled delivery was not completed, and as a result, we’re now facing additional costs and inconvenience — we had already booked a plumber and installer for tomorrow, and this delay completely disrupts our plans. For a company like RONA, this level of disorganization and lack of communication is completely unacceptable. We truly expected a much higher standard of service and hope this issue is taken seriously.
- HTharpreet tejayOct 18, 20251.0Terrible return experience I tried to return a product at RONA, but they refused to take it back, saying it was a final sale. However, there was nothing written on the receipt or mentioned at the time of purchase. The staff were unhelpful and did not explain properly. Very disappointing service — I won’t be shopping here again.
- YLYEG URBAN CONTRACTORS LTD.Oct 14, 20251.0Hey this is harry we are getting most stuff from rona and we know that Rona is division with dicks lumber so same branch. We get price match from all other division of rona but. Rona in south common they do not match the prices. My brother called them this morning and they said yes we do. When we reach in person they do not. The person name jonathan knows we match the prices but due to high pressure of there managers he also says no which we understand. But others rona except this division we have all the pay slips with us of rona full price match with dicks lumber. I do not understand things about it. When i said them can i talk to higher manger about it. They said we got this from our marketing team. Thats their answer. We came to rona and this rona waste our time as always. One guy name vishal he is nice guy he knows we match the prices .he never disappointed. So please Rona get your this division in control before its to late. Your rating is already down due to this kind of behavior of your mangers
Frequently Asked Questions About RONA+ Edmonton - South Common
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Edmonton - South Common?
RONA+ Edmonton - South Common offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, vanities, toilets, kitchen faucets, appliances, furniture, power tools, and indoor and outdoor accessories.
What are the store hours for RONA+ Edmonton - South Common?
The store is open from 7:00 AM to 8:00 PM Monday to Saturday, and from 8:00 AM to 8:00 PM on Sundays. On November 11, 2025, it will be open from 7:00 AM to 6:00 PM.
Does RONA+ Edmonton - South Common offer installation services?
Yes, many installation services are offered including appliance installation, flooring, windows and doors, roofing, bathroom renovations, and more. You can find more details on their installation services page.
Can I pick up my online orders in-store?
Yes, you can choose the "Pick-up in store" option at checkout. You will be notified via email when your order is ready for pickup. Designated curbside pickup spots are available for convenience.
Does RONA+ Edmonton - South Common offer delivery services?
Yes, delivery services are available including free parcel delivery for orders over $49 and truck delivery for larger items at a cost. Details may vary depending on location and products.
What payment options are accepted at RONA+ Edmonton - South Common?
Payments can be made with Visa, MasterCard, American Express, PayPal, cash (in-store only), or cheque. Credit cards are the only payment method accepted for online purchases.
Is truck and tool rental available at RONA+ Edmonton - South Common?
Yes, truck and tool rentals are offered at this location. Reservations can be made by contacting the store. A refundable deposit and valid driver’s license and insurance are required for vehicle rentals.
What nearby places can I visit near RONA+ Edmonton - South Common?
Customers can visit nearby places such as Five Guys for a quick meal, David's Bridal for wedding needs, and Spirit for costumes and tobacco products, making it convenient to combine errands.
Are there other retail stores near RONA+ Edmonton - South Common that offer complementary services?
Yes, nearby stores like Lowe's Home Improvement, Garden Centre at RONA+, and Pro Desk at RONA+ provide additional home improvement products and services to enhance your shopping experience.
How can nearby food options enhance my visit to RONA+ Edmonton - South Common?
After shopping at RONA+, you can conveniently enjoy meals at nearby restaurants like Dairy Queen Grill & Chill or Tim Hortons, ideal spots for a quick coffee, snack, or full meal.