Leon's Furniture

Reviews

• AG

  anish george

  5 days ago
  1.0
  Absolutely the worst customer experience I’ve ever had. We ordered a sofa and love seat two months ago, and they still haven’t delivered them. Every time we called for an update, no one bothered to call us back. When we finally reached someone, we were told there would be a further delay of another 2 months, which is unbelievable. The delivery date on their website is still showing the same timeline, which clearly means they never even processed our order with the factory. Completely unprofessional. When we went to the store to get clarification, the staff were rude and dismissive. Instead of helping or offering any solution, all they said was, “We can give your money back, that’s it.” No apology, no compensation, no accountability. The managers were no better, zero effort to take care of customers. It really feels like they only care about profits, not people. After waiting for 2 months for nothing, we’re just shocked at how poorly this location is run. Save your time and money, don’t waste it like we did.
• AL

  Anna Maria Ladewig

  Nov 12, 2025
  1.0
  Extremely disappointed with my online shopping experience at Leons. I purchased a product on their website because it showed as “in stock” at my local store in Edmonton. I expected to be able to pick it up within a day or two. However, after completing the purchase, I received an email saying I needed to contact the store to find out when I could pick up my item. When I called, I was told that the product was not actually in stock at my local store, and that it would have to be shipped from another location, which could take anywhere from two weeks to a month. It’s now been three weeks, and the store still has no update or estimated date for when my product will arrive. Every time I call, I’m told simply to wait, and that there is no estimate at all of when it will arrive. I was even told that it might take longer than the one-month timeframe they mentioned, and that if they don’t contact me by then, I should just keep calling the store myself to check. The manager’s only suggestion was to cancel the order if I didn’t want to keep waiting. I feel misled by the inaccurate stock information on their website and very disappointed by the lack of communication or accountability. I was counting on this purchase for an important project, and the entire process has been frustrating and unreliable. I regret buying from Leons online and wouldn’t recommend it to anyone who needs their item within a reasonable timeframe.
• KM

  Karen Mangalindan

  Nov 4, 2025
  1.0
  Oleksii L, is the sales associate who accommodated us. Discreetly, he follows wherever we check items in the store. He only answers our questions and no further options given unless we ask about the other items. He was unnoticeably seen sleeping in one of the sofa furnitures as well. We purchased a three-seater sofa with ottoman on September 17, 2025, where he confirmed that the ottoman will arrive and be delivered within two weeks. We have chosen this item because of the size and durability. There was another option of the same however, he mentioned it will arrive after a month. We opted for the first one which will come and be delivered in two weeks. He mentioned that he will call us to give update about the ottoman but it never happened. Customer service is poor, and below expectation as a customer service provider. Up to this date (November 4, 2025), we haven’t received that one ottoman item. We made several calls to the store to speak to him, it’s either he’s not on duty or attending other customer. We only spoke to home once saying that the item is not yet here in Edmonton and it will take another month. He only apologize once which is so insincere, for the sake of saying “I can’t do anything about it”. We also speak to another customer care person over the phone explaining our whole situation and she mentioned that the item is in the store since Monday (November 3, 2025), and to only asked if we want it to be delivered or if we want to pick it up. She has no clue of what is she asking and saying to us after mentioning our concern. We have no words to describe how terrible the customer service of your brand.
• MM

  Michelle

  Nov 1, 2025
  1.0
  Dear Leon’s Customer Service Team, We visited Leon’s in September to purchase a bed frame and mattress, as well as a dining table and chairs. The bed frame and mattress were delivered on October 21, but the dining set has not yet been delivered. Before purchasing, I asked the sales agent in the store when the dining table and chairs would be delivered. I was told they would arrive in November, which I agreed to. Toward the end of October, I followed up through your online chat to confirm the delivery date, but I was told it would arrive in March. I was surprised because the sales agent in the store had said November. I also called, texted, and emailed the store, and was told the agent would text me. When the agent did, they again said the dining set would arrive in November. Then, on October 31, we went back to the store to buy a sofa and asked again about the dining set delivery. That’s when we were told it hadn’t even been ordered yet and would take another six weeks. I was very disappointed to learn this because we were expecting the dining set to arrive soon. It’s frustrating that I had to keep following up only to find out nothing had been processed. I ended up changing my order to a dining chair set that was available, just so we would have something to use. I hope that in the future, your team can be more transparent and consistent with updates. Customers rely on accurate information, especially when furnishing their homes. It feels unfair that after purchasing, we have to keep chasing updates and receiving different answers each time. Your staff are polite and accommodating before a sale, but it seems that once payment is made, customer service becomes less of a priority. Thank you for taking the time to read my concern. I hope this feedback helps improve communication and service consistency for future customers.
• MV

  Mysha Vaugeois

  Oct 30, 2025
  2.0
  Initially was very pleased with the service when we visited this location to purchase a new sectional for our family. Our Sales rep was extremely helpful and polite and had us in and out very quickly, it was a smooth process or so I thought…. When we purchased our sectional from Leon’s, our sales associate let us know it would be two weeks before our sectional was delivered. Two weeks go by and I call for ETA and am told the manufacturer made a mistake and we won’t get our shipment until December but the manager would like to reimburse us $100 for the inconvenience….. Great… We understand that things happen so this wasn’t even the biggest issue for us ( wait there’s more…) A few weeks go by (October) and our sales rep gives a call and lets us know that they have 5 out of the 6 pieces for our sectional available for delivery. She assured me that these pieces would make the sectional functional and that they would deliver the last piece once they’ve received it. Great news.. this was much sooner than we expected and we’re happy to receive our purchase finally. Delivery day comes and the drop off was great, super quick and easy…. Until we begin unboxing everything and realize we were given two of the same pieces and one piece that was completely missing the hardware making this sectional not functional at all. We had sold our previous couch the day before because we were confident in the delivery so at this point we are screwed without a functional couch and 2 small children… When I initially called to let them know of the mistakes made I was completely dismissed and told we’d have to wait approximately 4 weeks for the right pieces and hardware to be in stock, I was apparently just supposed to accept this outcome… I asked to speak with a manager and conveniently nobody is available so am told I’d get a call back. At this point I am fuming…. It shouldn’t be this stressful purchasing a couch? Right? Eventually get through to someone and am told we could come to the store and exchange the wrong piece for the proper one because they actually do have it in stock after looking further. Drove 45 minutes to complete the exchange and the nice lady at the customer service desk found hardware from an old sectional and gave it to us to install ourselves to have a functional couch or else we’d have to wait 4 weeks. In the end… I am glad we have a fully functional couch even though we are still currently missing a piece. However the amount of stress we had to go through during the process of purchasing this sectional was absolutely mind blowing. We still never were able to speak to a manager or have yet to receive the $100 reimbursement. Never received an apology, Never offered delivery to pick up the wrong piece and bring us the new one since it was their mistake… 0 sympathy, effort and accountability from Leon’s which is extremely disappointing. I hope lessons were learned because I’d hate for another family to have to feel the way we did throughout this process. Absolutely unacceptable. 10/10 would not recommend.

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