Leon's Furniture

Reviews

• BB

  Brett Busse

  1 day ago
  2.0
  My wife and I went into Leon’s searching for a dining room table. We only found one that we liked. After talking with a sales associate we were told there was only one left and if we purchased it that day they would have it shipped to the store and deliver it within 3 weeks. We were told it was in BC and was the last one in the warehouse. The table was also regular price and we were told if it went on sale we could get the discounted price. After several weeks it went on sale. We called the store asking how we go about getting the refund. We were told to go into the store. When we went in we waited 40 minutes for the sales associate to get the refund. We ended up not being able to do it because the associate wasn’t actually there so after 40 minutes and being told nobody could do it for us they told us they’d call us back in 2 days. After 4 days I called back requesting the refund. And 2 days after that we got a call telling us it would be refunded within a week. After 3 weeks from ordering the table we called asking where it was. Apparently nobody but the sales associate could tell us so we waited another week and finally heard from him. He told us it would be in Dec 25 (but they’d be closed so it would be a few days after that). Dec 29 we called again. We were told it would be in Jan 7. On Jan 8 we called again, we were told it would be Jan 25. I asked where the table went that was in BC and got no response. We still have no idea where our table is or when we are going to get it. The system they use with only the associate giving information doesn’t work well. And it feels like we were promised a date just to get us to buy the table with no intention of actually getting us the table that day. I’m not sure if it was the sales associate that messed up or the warehouse but either way we have no table, and after selling ours a few days before our supposed delivery date we are quite disappointed that we now have an unusable space. Other family of ours have also had a bad experience with Leon’s. I would not recommend purchasing anything unless you can put your hands on it in store. I understand the busy times means low stock but false promises and fake delivery dates are not okay. Hope to see our table soon.
• SS

  Santana

  3 days ago
  4.0
  Leon’s overpromised and undelivered. I was explicitly assured my sofa would arrive before Christmas. I purchased it November 9th. Instead, it wasn’t delivered until January 9th. Because of this, I hosted over 20 people during the holidays with no sofa in my home. This wasn’t a small delay — it was a major disruption caused by false reassurance. Had I been told the truth, I would have purchased elsewhere I expect better for a $3000 purchase Update: spoke to the store Manager and was met with apology and accountability. Happy with our reconciliation and the delays were due to the manufacturer. The store did what they could.
• AP

  Alex Post

  4 days ago
  1.0
  Absolutely atrocious customer service. Embarrassment to retail sales. After many calls my wife had it arranged for me to come pick up a mattress for our son that we purchased. Despite emails confirming was still denied pickup. We have spent tens of thousands with Leon's across Canada over the past 15 years, almost every corner of our house has been furnished with Leon's. They were always our first choice for furniture and appliances but unfortunately due to the extremely poor communication skills and lack of management we will no longer consider Leon's as an option for any of our needs.
• EW

  Eryn Winfield

  Jan 4, 2026
  5.0
  We had such a fantastic experience at Leon’s after Christmas, thanks entirely to Josephine. She was incredibly helpful, attentive, and truly knowledgeable about the products, without ever being pushy. What really stood out was how kind and patient she was with our young children who were shopping with us. She made the whole experience feel easy, welcoming, and honestly enjoyable, which is not always the case when furniture shopping with kids. Josephine was an absolute pleasure to work with, and Leon’s is very lucky to have her. If you’re visiting this Leon’s location, ask for Josephine. You will not be let down.
• JW

  Justin Williams

  Dec 30, 2025
  1.0
  We bought a sectional couch over $3k spent on it, there is two colour's and they showed us online the darker colour we wanted and pointed to other sectionals on the show room floor that would be almost the same colour. The salesman said if there are any issue with the furniture we can exchange or return with no issues. DO NOT LISTEN TO SALES ASSOCIATES when they claim if there is any issues like damage, satisfaction incorrect furniture they will fully help you, only if you pay them more money. We received the sectional and it is not even close to the colour they said it would be or to the picture of it on their website. Called customer service to rectify this and we are told its because of lighting is why its different online. A dark grey and a very light grey are vastly different no matter the lighting. And we are told we have to pay a restocking fee which is in the fine print to warn anyone reading, to exchange for the dark blue since the dark grey is a lie. We are just told over and over again its the lighting and basically its our fault for not realising the difference of the colour's because of lighting. I am absolutely floored how the customer service handled this situation and we will never purchase any item from this company or affiliates tied to them and will inform anyone and everyone we know to stay far away from this and others alike.

Frequently Asked Questions About Leon's Furniture