About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
677 reviews
5 stars
628
4 stars
19
3 stars3
2 stars2
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, professional, and helpful service provided by staff, particularly highlighting Amarjeet and Blair.
Delivery Issues
Several reviews mentioned significant problems with delivery, including delays, wrong items, and poor communication regarding delivery schedules.
Product Quality
While some customers expressed satisfaction with their purchases, others reported issues with product quality and incorrect items being delivered.
Overall Experience
Despite some negative experiences, many customers reported positive overall experiences, particularly with the sales process and staff assistance.
- CKCJ K4 days ago5.0Canmore store and delivery personnel were helpful, professional, and they made me feel like a valued customer.
- BMBernadette McDonaldJan 4, 20264.0Extremely helpful sales supervisor Amarjeet Mittan, who spent a lot of time explaining the intricacies of mattresses and box springs and all things bed related.
- SYShaunda YeomanJan 2, 20265.0We recently purchased kitchen appliances from The Brick in Canmore. All things about this purchase were positive, largely because of Blair, our sales representative. His guidance and product knowledge made the experience so easy. We will definitely come back.
- LSLee StevensDec 19, 20255.0Very friendly service from the start to the delivery. Everything went smooth let us know when it would arrive. Arrived on time and in good condition. Delivery drivers were courteous and efficient. Would buy there again
- AAAngesom Tewelde angesomDec 19, 20251.0I am writing to formally complain about my recent experience at The Brick – Canmore location, which has been extremely disappointing and stressful. I had an outstanding balance of $172 from three years ago. When I returned to purchase two beds and a mattress, I was informed that this balance would be applied to my purchase. I agreed and paid nearly $1,800, after which I was promised delivery on December 4. No delivery occurred. When I followed up in person, I was told that the $172 balance had to be paid separately in order for delivery to proceed. Because I urgently needed the furniture, I paid the amount. I was then promised delivery on December 10, yet again no delivery took place. After several follow-ups, I was repeatedly told delivery would occur “Monday or Tuesday,” with no action and no communication. On Tuesday, after speaking with another salesperson, I was shocked to learn that one of the beds was actually out of stock—information that had never been disclosed to me despite multiple assurances that delivery was imminent. I then spoke with the store manager, who informed me that deliveries only occur on Thursdays, which directly contradicted what I had been told multiple times by staff. As a direct result of these delays and misleading information, I was forced to purchase a temporary bed from Amazon for $300, as I had just moved into a new home and could not continue without basic furniture. I previously spent over $2,000 at The Brick in 2021 and genuinely appreciated your product quality. I was planning to furnish my new four-bedroom home and a future rental property through your store. Unfortunately, due to this experience, I have completely lost trust in the Canmore location and will not be returning. I hope this matter is taken seriously. No customer should be treated this way or provided with inconsistent and misleading information.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item. See the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price within 30 days of pick up or delivery. Conditions apply, see their Price Guarantee page for details.
How can I cancel my order and get a refund?
Orders can be cancelled and refunded at any Brick store before product delivery or pick up. Refunds return to the original payment method; deposits on Special Orders are non-refundable.
Can I get my cash deposit refunded in cash?
Not always, as some stores may not have sufficient cash. Cash payments are refunded via debit card or cheque made out to the purchaser.
How do I add an extended warranty to my purchase?
Warranties can be added during in-store or online purchase, or within 30 days after delivery by visiting a Brick store. See Warranties and Protection Plans page for full information.
What delivery options does The Brick provide?
The Brick offers Premium Delivery in most areas, and contracts third-party services where needed. Some items can ship via Canada Post. They do not deliver to the USA.
What installation and assembly services are available?
Licensed professional installation and assembly services are provided for appliances, electronics, and furniture at competitive prices. More info on their Installation and Assembly page.
What are The Brick's store hours in Canmore?
Monday to Saturday: 10:00 AM to 6:00 PM; Sunday: 12:00 PM to 5:00 PM; Holiday hours may vary.
Are curbside pickup and no-contact delivery available at The Brick?
Yes, The Brick in Canmore offers curbside pickup and no-contact delivery services for customer convenience and safety.
What nearby places can I visit around The Brick in Canmore?
Nearby attractions include The Source electronics store, Pet Planet Canmore pet store, and several hotels like Canmore Crossing and Bliss at Canmore Crossing. Customers can enjoy shopping, dining, or accommodation nearby before or after their visit.
How can nearby transit and transportation services help me reach The Brick?
Prime Limos and Three Sisters Transportation nearby provide convenient travel options to and from The Brick, making it easier for customers without personal transport to visit the store.
Are there dining options near The Brick in Canmore?
Yes, several eateries like Barburrito, Pizza Hut, and Quiznos are close to The Brick, perfect for grabbing a meal before or after shopping for your home needs.