About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
286 reviews
5 stars
226
4 stars
28
3 stars
8
2 stars4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Customers consistently praised the delivery team for being punctual, professional, and courteous.
Customer Service
While many reviews highlighted excellent in-store service, there were notable complaints about unprofessional behavior from some staff members.
Product Quality
Several customers expressed dissatisfaction with the quality of furniture and appliances, citing issues such as damage upon delivery.
Sales Experience
Most customers reported a positive sales experience, with staff being helpful and knowledgeable.
Warranty Issues
Customers raised concerns about the difficulty in obtaining service under extended warranties, indicating a lack of responsiveness.
- CFChristine FergusonNov 13, 20255.0Had the best experience ever at this location, A huge thank you to Madeline you made and extremely difficult decision so much easier. Thanks for your patience and understanding with my difficult situation, My daughter couldn't be happier. I will definitely be back to this Brick location. See you next crisis.
- JRJesse RoutliffeNov 13, 20251.0I came to this business with the intention of spending the cash in my pocket only to get told that without a phone number I would not be able to purchase what I wanted. Not agreeing with that answer I asked more employees if I could spend my cash there, to an answer of “we make enough money here”. I don’t like leaving reviews that aren’t positive however my recent experience needs to be heard. Supporting local Canadian businesses is what makes our community stronger and this is why I support local first and if I’m not able to find what is needed, only then do I go outside our community. It’s unfortunate that the store manager was not present at this time because we do have a good relationship with past purchases and I’m sure that cash still means something to a manager. I am one person with a voice and will pass on my recent experience with everyone I know and some I don’t,, not wanting a local Canadian business to fail but to understand that there is consequences to poor customer service that ripple in a small community.
- DTDebbie TaylorNov 8, 20251.0Very bad experience! We just moved to Camrose and needed to furnish our new place, so we decided to check this store. Last week the moment we walked in, there was a lady sitting right at the front, busy on her phone — we honestly thought she was just another customer. None of the sales staff even greeted us since they were all busy with other people. After about 5 minutes, that same lady finally came over with a tablet and asked what we were planning to buy. That already put us off because she completely ignored us when we walked in. I stayed calm and told her we are looking for a chesterfield . She showed us one, then went right back to sit on an orange couch — again, glued to her phone! We had a few questions, kept looking in her direction, but she didn’t even bother to check on us. My husband got really annoyed, and we just walked out. Never going back there again — worst customer service ever!
- MPMicheal ParadisOct 28, 20255.0Compared to all our problems in the past with Bricks in other location the camrose location has not failed us yet.
- BBBrianOct 21, 20255.0The staff that I dealt with was knowledgeable and very professional
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Our return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower advertised price within 30 days, we will refund the difference. Some conditions apply. Check our Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled and are refundable prior to delivery or pickup. Refunds go to the original payment method. Deposits on special orders are non-refundable.
What payment methods does The Brick accept?
We accept American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours?
We are open Monday to Saturday from 10:00 to 18:00, Sunday from 11:00 to 16:00, and special holiday hours may apply.
What delivery and pickup options does The Brick provide?
We offer curbside pickup, standard delivery, and no-contact delivery options to serve our customers safely and conveniently.
Where is The Brick located in Camrose?
The Brick is located at 5000 51 Ave, Camrose, AB, T4V 0V6, Canada.
What services does The Brick offer besides product sales?
We offer delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair.
What nearby dining options are available around The Brick in Camrose?
Nearby you can enjoy meals at Camrose Pizza Unlimited, Angelo’s Pizza & Pasta, Joey's Only Seafood Restaurant, The Spotlight Bistro, and SteamPunk Cafe, providing various options from pizza to seafood and European cuisine.
Are there family-friendly places near The Brick in Camrose?
Yes, the Magic star indoor playground offers fun for kids and families, and the nearby Five Star Day Care & OSC provides childcare services.
What accommodations are near The Brick store in Camrose?
Guests can find nearby accommodations including Windsor Hotel, Alice Hotel, and SteamPunk Cafe with lodging options close to The Brick.