Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
4,427 reviews
5 stars
3,679
4 stars
217
3 stars53
2 stars58
1 star
420
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, with specific mentions of individuals like Karan, Harpreet, and Adnan for their exceptional service.
Delivery Experience
The delivery service received positive feedback for being timely, efficient, and courteous, with many customers appreciating the communication regarding delivery times.
Product Knowledge
Sales associates were frequently noted for their product knowledge and ability to assist customers in making informed decisions without being pushy.
Mixed Experiences
While most reviews were positive, there were a few negative experiences reported, particularly regarding unprofessional behavior from some staff and issues with product delivery.
- BWBrenda Wang5 days ago5.0The original order arrived damaged, the delivery driver noticed it and notified me right away so I didn’t have to deal with returning a damaged couch. The Brick was able to quickly rearrange a replacement and have it delivered two days later. Happy with my purchase. The couch is firm because it’s new but we have the older version of this couch and have no doubt it will soften up and be very comfortable after some time
- SESherif ElsharkawyJan 5, 20261.0I regret purchasing furniture from The Brick. Although I purchased a 5-Year Furniture Protection Plan, my warranty claim for leather deterioration was declined even after the issue appeared and was reported on two separate occasions. Instead of honoring the protection plan, I was offered limited goodwill credits that did not reflect the value of the furniture or the warranty I purchased. They follow low offers and prolonged negotiations, which became exhausting rather than supportive of a customer who relied on extended warranty coverage. Based on my experience, I do not feel the extended warranty was honored as promised, and I would not recommend purchasing furniture from The Brick.
- HMHailey MizeraJan 4, 20265.0Karan at the Beacon Hill location was very helpful and patient, taking the time to help us figure out what matress and major appliances (fridge, dishwasher, washer and dryer) would meet our needs. He was able to schedule multiple delivery dates to accommodate posession date and renos, offered multiple payment plans, and gave us a great discount on the whole package. He even held our selection while we shopped at other locations to verify we were receiving the best deal possible.
- RRRammlerJan 1, 20261.0Unfortunately, my experience with this Brick location was extremely disappointing and far below what I expected. I originally came in to use my Full Circle warranty and worked with sales consultant Karan Singh. He was friendly at first and confidently promised that the very expensive TV I purchased would be delivered within three weeks. That promise was the only reason I completed the purchase before Black Friday and Boxing Day, because I wanted the TV specifically for December to enjoy with my family over the holidays. Instead, that “three weeks” turned into three months, if not longer. Every time I followed up, I was given another excuse and told to wait “just a bit longer.” This happened repeatedly. It was incredibly frustrating and honestly felt misleading. If there were serious supply issues, The Brick absolutely knew about them ahead of time, and the three-week delivery promise feels like it was used simply to secure the sale. What made it worse is that there was zero attempt to make things right. No compensation, no gesture of goodwill, not even real accountability. Just, “you either wait or don’t,” while knowing that once the purchase is locked in, the customer has little choice. In the end, I finally received the TV months late, long after the reason I bought it in the first place. Had I known the truth, I never would have purchased from this store, and I strongly feel I was misled. I would not recommend this store — or this salesperson — to anyone. If you value honesty, transparency, and reliable service, look elsewhere. The only cancellation price i suppose was that TV was finally delivered on Dec 31.
- CBCarina ButterworthDec 20, 20255.0I absolutely love shopping at The Brick. Stephen was the most helpful and knowledgeable sales consultant I have met. He explained mattresses to me in a way I could understand and showed me all the different options. Then when I returned later at add a sofa bed to my delivery order, he also helped me out with that. On top of the challenging order that I had, he was able to help navigate getting it ordered out of province for me and had built in some flexibility so that the person on the receiving end could go look at The Brick in their location. He also worked to find me the best prices and best delivery convenience, since I was trying to get the order in on a short notice. Stephen made it a pleasurable experience and helped me out with all my questions and with all the challenges that we had. I have always loved the quality of the furniture at The Brick and is has always been a very welcome environment to come into. I'm still waiting for delivery so I have no photos, but I definitely recommend The Brick in Beacon Hill if you are looking for furniture.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price at The Brick or a competitor within 30 days of purchase, we will refund the difference. Conditions apply; see our Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled by visiting any Brick location before delivery or pickup. Refunds are made to the original payment method; deposits on Special Orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during online or in-store purchase, or up to 30 days after receiving your product by visiting a Brick store.
What delivery services does The Brick provide?
We offer premium delivery in most areas, use third-party couriers where needed, and do not deliver to the United States at this time.
What are The Brick's pickup hours?
Pickup hours are Monday to Friday 10:00 AM–9:00 PM, Saturday 10:00 AM–7:00 PM, and Sunday 11:00 AM–6:00 PM. Holiday hours may vary.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What nearby stores can I visit when I shop at The Brick in Calgary?
Nearby you can find La Vie en Rose for women's clothing, Canadian Tire for home goods and automotive needs, and Dollarama for discount shopping. This makes it convenient for customers to combine errands when visiting The Brick.
Are there dining options near The Brick store?
Yes, nearby dining options include South St. Burger for casual meals, Paris Baguette bakery and cafe, and The Chopped Leaf for healthy salads and sandwiches.
What entertainment or recreational activities are near The Brick Calgary?
You can enjoy indoor golf at K Indoor Golf located nearby, offering a fun activity before or after your visit to The Brick.