Brand Certified
The Brick
4.4(6596 reviews)
Certified by The Brick • Mar 01, 2026
Business Details
3451 Sunridge Way NE, Calgary, AB
T1Y7H5, Canada
Certified by The Brick • Mar 01, 2026
(403) 726-6200
Certified by The Brick • Mar 01, 2026
http://www.thebrick.com
Certified by The Brick • Mar 01, 2026
About
Certified by The Brick • Mar 01, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 01, 2026
Hours
Certified by The Brick • Mar 01, 2026
Reviews
4.4
6,596 reviews
5 stars
5,284
4 stars
354
3 stars
155
2 stars97
1 star
706
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful sales staff, numerous reviews highlighted poor customer service experiences, particularly regarding warranty issues and delivery problems.
Delivery Issues
Several customers reported significant delays and complications with furniture delivery, including damaged items and unhelpful delivery personnel.
Product Quality
There were mixed reviews on product quality, with some customers expressing satisfaction, while others reported issues with furniture durability and misleading warranty coverage.
Sales Experience
Many customers appreciated the knowledgeable and patient sales representatives, who provided a positive shopping experience, although some felt pressured during the sales process.
- AAAja1 day ago1.0Reciept/Order # 081551PETXL We bought a dishwasher with warranty from Zahid A on August 15th 2025 and it stopped working in October. A technician was sent multiple times the first time on October 15th and technician said he would need to come back with different parts On December 15th on another date a technician was sent to try again to repair and said it was not repairable and made a note for a replacement. We have tried calling The Brick numerous times to get our new dishwasher under warranty to no avail. I would appreciate someone reach out to us and confirm our dishwasher warranty and replacement as the technician made note of. We are incredibly disappointed with the customer service on The Bricks end. It has been 4 months of our dishwasher being unusable and The Brick ignoring us.
- MJMaggie J4 days ago1.0At this point 0 Stars . Purchased a whirlpool fridge that was delivered Feb 24 , did everything they asked us to do waited 24 hours for the fridge to get to the set cool Temperature it seemed a little cool but we are not experts in fridges so thought maybe it still needs to get cooler , then Feb 26 the fellow came out to set up The ice maker , didn’t say anything about the fridge not cooling , said it should start making ice in a few hours now it is Feb 27, zero ice made. I callled the brick this morning Feb 27 and was first scolded for not calling in the first 48 hours During the time that we we waiting for it to get cool and waiting for the guy to come out to set up the ice making portion we were I guess suppose to say it doesn’t work , but when your not a fridge expert we didn’t realize it wasn’t working properly. I asked today during my phone call for the store manager to call me back, no one had ever called so now instead of a new fridge that should be delivered , whirlpool will come out on March 3. So instead of a perfect working fridge that I should have as I purchased a brand new product I will likely have a lemon that will need repairs , I will put my food in a cooler on the deck and hope it stays cold in Calgary until March 3 otherwise all my food is garbage as well . I’ve always bought everything from the Brick but would tell everyone not too purchase any appliances unless this issue is properly resolved.
- JKJim Kozma6 days ago1.0This review is on the delivery for the most part not the store - We had our furniture delivered to our home, the delivery crew threw the brand new unboxed furniture off the truck that landed on my driveway. My wife hollered to the delivery staff regarding this and they replied 'Don't worry if there is anything wrong they will give you a new one'. I had a great experience with the store salesman but the delivery crew was terrible. I have left a message at the store (on general voice mail - that has yet to be returned) , prior to that I was talking to a lady in delivery that hung up as there seemed to be a massive language barrier. Not sure how to sum it up, but extremely disappointed seeing as I paid for the delivery, and even though I was told the delivery service is a 3rd party - they still represent "The Brick"
- LOliu odedraFeb 13, 20261.0Wish i could give this store a Minus points was my First Purchase from Brick. Bought a mattress for $1000 bucks that was on clearance sale. When at store we asked we need medium firm mattress the sales guy Dheeraj told us this is the medium firm and its on great discount . Later after some days the mattress was little bit feeling off to us so we tried to rotate it to other side n found it has black patch placed on bottom of the mattress and mattress has torn and its was already damaged before we purchased but we were never told that the mattress is already damaged that's why its on clearance. And when we reported the customer service was so rude and stick to the one point that its on clearance so they can't take it back. Never recommend this store as they keep you customers not aware if anything is already damaged. If you purchasing anything on clearance from them make sure to ask them why its on clearance. And if possible check the product right away.
- NANoman AkhterFeb 8, 20261.0I bought my sofa from The Brick in Sunridge about 2 years ago, and I honestly really regret it now. I’ve been shopping at Bricks for around 15 years and have always recommended them to my friends and family, so I trusted them when I made this purchase.When I was buying the sofa, they were extremely eager to push the extended warranty, making it sound like I’d be fully protected and never have to worry. Now the fabric on my sofa is getting worse and worse it looks old and worn all over, not just in one spot. I called them, they sent a tech out, and even he agreed that the fabric is a product issue, not normal use, so I thought they would take care of it.Then I got an email from their management saying it’s just “regular wear” and they won’t cover it under the warranty. After being loyal to them for 15 years and recommending them to family and friends, this feels like a slap in the face. I’m very disappointed and just want to warn others: be very careful buying from The Brick Sunridge and think twice before trusting their extended warranty promises.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower advertised price within 30 days of purchase, with some conditions. See their Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be cancelled at any store prior to delivery or pickup. Refunds are issued to the original payment method; deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are the store hours for The Brick in Calgary Sunridge?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. It also has special holiday hours.
Does The Brick offer delivery and pickup services?
Yes, The Brick offers curbside pickup, regular delivery, and no-contact delivery services.
Where is The Brick located and how can I contact them?
The Brick is located at 3451 Sunridge Way NE, Calgary, AB T1Y7H5, Canada. You can call +1 403-726-6200 or email cne@thebrick.com.
What brands does The Brick carry?
The Brick carries numerous brands including Samsung, LG, KitchenAid, Whirlpool, Sony, Sealy, Serta, and many more.
What nearby places can I visit before or after shopping at The Brick in Calgary Sunridge?
You can visit Anytime Fitness gym, Sharetea Sunridge for bubble tea, or grab a bite at Grill City restaurant near The Brick store for a complete shopping and leisure experience.
How can nearby gyms like Anytime Fitness and World Gym Sunridge benefit The Brick customers?
Customers can combine shopping at The Brick with workouts at nearby gyms Anytime Fitness or World Gym Sunridge to enjoy a convenient health and shopping destination.
Are there nearby home goods stores related to The Brick for more shopping options?
Yes, Habitat for Humanity ReStore and HomeSense are nearby stores offering furniture and home goods, providing customers with additional shopping choices.
Brand Certified Facts from The Brick
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Certified March 01, 2026Yext Knowledge Graph
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