Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
6,678 reviews
5 stars
5,376
4 stars
358
3 stars
154
2 stars98
1 star
692
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of sales associates, particularly Diana and Darshan, highlighting their product knowledge and patience.
Delivery Experience
The delivery service received positive feedback for being timely, professional, and courteous, although there were some complaints about communication issues regarding delivery schedules.
Product Quality Issues
Several customers reported dissatisfaction with product quality, including damaged items upon delivery and poor customer service in resolving these issues.
Sales Pressure
Some customers felt that sales staff were overly pushy or aggressive, which negatively impacted their shopping experience.
- JAJanet AtkinsonJan 3, 20264.0Excellent service in the purchasing and delivery phase, however, the bed frame arrived with a box of nuts/bolts, but not a single piece of paper with instructions. Nothing. JYSK offers a service where they assemble the furniture for a charge. I am going to have to call them as I am not clear on the details of where all these screws go and how the pieces are oriented. The only reason I bought this from the Brick was because JYSK was out of queen platform frames. I am going to have to call them anyway to hire someone to help put this bed together.
- RARuba AlamDec 30, 20251.0If I could give zero stars I would. Worst customer service there is. Don’t try to call them because they won’t pick up. I had some problems with their mattress and their actions show they refuse to resolve it. Wasted so much money here by buying my home furniture. You could get better quality and better service anywhere else, in a better price.
- AAA. AndersonDec 28, 20251.0Don’t ignore the many one star reviews - they’re very telling. BUYER BEWARE with this store. Their sales reps will say anything, including making misrepresentations to make a sale. The issues start with delivery, item quality, and non-existent customer service. They don’t answer calls, respond to email and the store ‘Manager’ is non-existent when issues arise. I purchased furniture with delivery scheduled for within a week (which the sales rep assured us was doable) and am now being advised to expect delivery in a month. They will happily take your money and leave you with no support or recourse the next day.
- MDMasroor Ahmed DeepakDec 27, 20255.0Not a fan of Boxing Day shopping, so I wasn’t looking forward to visiting the store the day after. Glad to say I was proven wrong. Despite the crowd and parking challenges, my wife and I walked out within an hour with not only an electric range but also a fridge. Excellent in-store selection—much better than browsing online. Special thanks to Mr. Husnain R for going above and beyond. Outstanding product knowledge, customer service, and courtesy. Highly impressed and grateful. ⭐⭐⭐⭐⭐
- LLLisaDec 20, 20251.0I reserved my review for a few months because I knew I would be purchasing more. I had a whole appliance package picked out and set two different delivery dates due to flooring being completed. I purchased well in advance Diana was wonderful as our sales rep. And for that matter the appliance installers were great. Delivery came I took the day off work and went and nothing showed up I phoned and reached out a ridiculous amount of times. Nobody seems to answer the phone ever at this store. Eventually finding out the delivery truck decided to cancel my delivery at the end of the day because “they forgot the appliance straps” they never called, never rescheduled, never reached out or anything just cancelled my delivery. This ended up being escalated to the manager at my request. I now had to take another day off work to which I was promised I would be the first delivery of the day it was escalated to the manager in charge of deliveries due to the error well that day came and I again was not the first delivery of the day and now the last delivery of the day. Two entire work days gone. I complained to the manager again. Who offered no refund in any way what so ever with my delivery and installation. Instead he said the next time I have something to purchase he will make it worth my while and make up for it. Well I let it be because I knew we had another appliance package coming for our basement suite. Well David I have emailed, left voicemails sent the entire package of selections, sent another email and shocker not one response from the manager David. I am not surprised and will not be shopping at the brick anymore. And might I add our family just bought 4 new homes and I made sure every single one of them who were loyal brick customers over the last 25 years didn’t purchase one single thing from the Brick. You’ve lost not only multiple customers now that were loyal but respect. No accountability for errors, no resolution and no follow through. Costco has proven now with 3 appliance packages for my family to be far more superior and far more structured with their delivery and customer service than the Brick. I do not recommend you will be highly disappointed with their customer service and delivery. It’s a good thing Trans Global is the warranty because if you had to call the brick to deal with warranty you would get the full run around.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower advertised price within 30 days of purchase, with some conditions. See their Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be cancelled at any store prior to delivery or pickup. Refunds are issued to the original payment method; deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are the store hours for The Brick in Calgary Sunridge?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. It also has special holiday hours.
Does The Brick offer delivery and pickup services?
Yes, The Brick offers curbside pickup, regular delivery, and no-contact delivery services.
Where is The Brick located and how can I contact them?
The Brick is located at 3451 Sunridge Way NE, Calgary, AB T1Y7H5, Canada. You can call +1 403-726-6200 or email cne@thebrick.com.
What brands does The Brick carry?
The Brick carries numerous brands including Samsung, LG, KitchenAid, Whirlpool, Sony, Sealy, Serta, and many more.
What nearby places can I visit before or after shopping at The Brick in Calgary Sunridge?
You can visit Anytime Fitness gym, Sharetea Sunridge for bubble tea, or grab a bite at Grill City restaurant near The Brick store for a complete shopping and leisure experience.
How can nearby gyms like Anytime Fitness and World Gym Sunridge benefit The Brick customers?
Customers can combine shopping at The Brick with workouts at nearby gyms Anytime Fitness or World Gym Sunridge to enjoy a convenient health and shopping destination.
Are there nearby home goods stores related to The Brick for more shopping options?
Yes, Habitat for Humanity ReStore and HomeSense are nearby stores offering furniture and home goods, providing customers with additional shopping choices.