The Brick

Reviews

• SZ

  Sina Zeinali

  5 days ago
  1.0
  **Awareness** You don’t have to buy mattress protection to have 10yr manufacture warranty for the mattress. Sunny was the sales person who told me that I have to buy mattress protection with the mattress in terms of having 10 years mattress warranty. He was very pushy to make sure that I buy the mattress protection and I bought both. Later, after confirm with the company, I realized that he lied and I went to the store to return my items. Then Sheila operation manager was backing off her employee and repeating the same lie, but anyways, I asked for a refund and they lost their customer. Also he just gave me 2 options for mattress protection. The most expensive ones. So go figure out the business practice at this location.
• SB

  Shawn Blake

  Nov 9, 2025
  1.0
  I’m very disappointed with my experience at The Brick. When I was making my purchase, the sales team assured me everything would be delivered together, which was a big reason I decided to buy from them. However, the night before my scheduled delivery, I was told that not all my items could be delivered at once. On the day of my move, after waiting 8 hours in my new home with no furniture, I was told that the driver was injured and that delivery would be delayed again. This left me with no choice but to pay for multiple nights at an Airbnb, which was stressful and expensive. When I spoke to the store manager, all she could offer was waiving a $94 delivery fee, which was already waived by a supervisor for the previous inconvenience, even though I spent nearly $5,000. That is completely unacceptable for the inconvenience and false promises I experienced. I would strongly recommend others to think twice before buying from The Brick unless you’re prepared for major delays and poor communication.
• SY

  STEVE YUEM

  Nov 8, 2025
  1.0
  Update: Don’t even bother contacting the email address they provide — it’s a complete waste of time. I’m officially done doing business with you guys. I’ll never recommend any of The Brick’s products. Go buy from IKEA instead. Original Do not buy any warranty from this store!!!! Never go back to this store. At The Brick, your warranty isn’t protection — it’s a guessing game.” Five years ago, I bought a sofa and paid $299 for an additional warranty. At the time, the salesperson clearly said “If you don’t use it within five years, you’ll get your money back with no condition ” Now that five years have passed, I went back expecting that refund — only to learn there are new rules that nobody mentioned before. Apparently, the refund only applies if you buy another furniture or electronics item worth over $400, and decor items don’t count. Fine — I went back again to buy an electronic item. This time, I was told electronics don’t qualify, only furniture does. Funny how the policy changes depending on who you talk to. Maybe the warranty isn’t meant to cover furniture — it’s meant to test your patience. In the end, there was nothing I wanted to buy, and the whole experience felt like a game of “find the fine print that doesn’t exist.” That might ne wrote in somewhere but that paper i dont have Lesson learned: The Brick’s policies seem to age faster than their furniture. Never buying here again.
• AR

  Aaron Rosso

  Nov 7, 2025
  1.0
  Wow! The quality of The Brick’s service and furniture have really gone downhill. Let me share my horrible experience with you before you decide to go spend your money. My wife and I recently purchased a simple couch and chair for our therapy space, and while the appearance of the couch and chair are nice, it’s clear they are made of very low quality, cheap materials that will look awful in a short time - the main issue is that the fabric looks stretched out and worn immediately after sitting on it. What’s worse is that the legs for the couch are made of plastic, and they were broken as soon as we attempted to install them. (Who's genius idea was it to make couch legs out of plastic?) To make matters worse, we emailed The Brick with photos to get replacement legs, it took them two weeks to respond, and even then they responded with: “Can you send pictures of the kegs again?” It’s now been close to a month and we still don’t have the replacement legs. Wait, I’m not done… The sales process was awful. They were extremely pushy, and once they realized we weren’t going to spend anything more than a couch and chair, they quickly rushed us through the finance process. Nobody explained anything about the financing rates and terms. They just gave a paper to sign. When asked what the rates and terms were, the financing lady told us she didn’t exactly know and that we needed to contact the finance company afterwards. None of it made sense. I was going to purchase a new mattress from the Brick, but now I think I will go elsewhere. This was awful. 😞
• LH

  Linda Hull

  Nov 2, 2025
  1.0
  Do not purchase from The Brick. My experience has been extremely disappointing. All of the items I purchased arrived damaged, and despite multiple attempts to get help, no one has properly addressed my concerns. I contacted the store directly, their corporate office and never received a call back. When I went to the store in person, the representative said she would “talk to someone,” but instead just stood around and didn't talk to anyone she just kept offering me $100 off to get me to leave. She told me I would see the refund within 48 hours however, it has now been over a week, and I still have not received any refund. They have repeatedly promised that a manager would call me, but no one ever does. It seems that management simply does not care about resolving customer issues. The Brick is extremely fast at getting you to sign up for Flexiti payments, but completely fails when it comes to customer service or accountability once they’ve made the sale. I wouldn’t wish this experience on anyone, and that’s why I’m sharing my story to warn others. It saddens me to see that this seems to be a common issue and that so many customers are left feeling the same way.

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