The Brick

Reviews

• BS

  Bruce Stevens

  6 days ago
  5.0
  Had an excellent experience with the brick. Purchased a display model king bed and mattress. Normally must deliver within 7 days but they allowed an extra 4 days due to moving to a new house. Delivery was quick an efficient. Head board, mattress and bed frame were all package as if they were new. No issues what so ever in assembling and looked brand new. Went back to purchase another bed frame for another bed, and bought a floor model top line bedframe for $50. Just had to use old bolts and not from old bed. Top notch service and experience.
• GC

  Gerald Carr

  Feb 21, 2026
  1.0
  Had an item on order for over 2 months. Was called by the store telling me that it is on its way from the manufacturer. Call back a month later after receiving no update and it still "on its way from the manufacturer". Another few weeks go by and I received an email that they no longer carry the item that the already ordered for me and to void the order. This is a terrible business practice. Avoid ordering anything from this store if you would like to receive what you ordered.
• NV

  Nitin Verma

  Feb 20, 2026
  1.0
  I am extremely disappointed with my recent experience at The Brick. I purchased a bed as a birthday gift for my son. Within a few hours of delivery, we discovered that the bed had missing parts. I immediately reported the issue, expecting a quick and professional resolution. Instead, the store manager and sales representative told me that I would need to arrange to pick up a replacement from the warehouse myself, disassemble the delivered bed, and return it to the warehouse. This is completely unreasonable. Why should a customer be responsible for fixing a mistake that was clearly on your end? Customer service seemed very attentive and promising before the sale, but once the payment was completed, there was no flexibility and no accountability. My request for a refund was simply denied. The most upsetting part is that this was meant to be a birthday surprise for my son, and The Brick completely spoiled the occasion. There was no concern shown about the fact that we would be left without a bed while waiting for a replacement. That is not the level of service I expected or paid for. I have been a regular customer of The Brick, but after this unprofessional and rude behavior — especially from the Customer Service Manager — I do not plan to shop here again or recommend it to others. Very disappointing experience.
• DS

  Deeba S

  Feb 15, 2026
  1.0
  WARNING to every customer who is thinking of purchasing anything from The Brick. They guarantee customer satisfaction however, they do not work towards providing that. I purchased a sectional and accent chairs recently. We were very clear that we wanted white accent chairs. The sales representative indicated that the order was placed for that. When it was delivered we mentioned to them that it is not white. After multiple calls and back and forth, they indicated that they have to confirm whether we had placed an order for a white accent chairs with the sales representative. I did not receive a call back from them and I visited the store location. I spoke to their manager who said and I quote “The order you have received is correct, the color is white”. I am going to attach the picture, if anyone thinks it’s white please let me know. I wasn’t aware of this new white color in market. They want me to pay 25% restocking fee for their mistake. Be aware, and ask them about their return policy!!! In case you have to deal with them to return anything.
• JD

  Joanne Desbiens

  Feb 1, 2026
  1.0
  On December 18, I purchased a chair With the extra warranty because it was a clearance (as is) model. The salesman assured me that if anything went wrong with the chair , I would be covered by the warranty And that would include, If something broke within the chair or became stained or ripped. I would be given a replacement one or something of equal value or even it be repaired if that would be possible. On December 24, the chair broke the bottom part fell into the reclining mechanism. Made my claim on 26 December. . We are now February 1 without a resolution. I was offered $292 via an email as in-store credit I paid $478 in total including warranty on this chair. Today I went to the store to try and resolve this situation because emails weren’t working they were not responding to me. I was offered $278 instead and that was the best they could do. And my interaction with both managers was less than pleasant and extremely confrontational by the second one so much so that I did not catch either one of their names. But I did email the store manager to inform him on how unprofessional they both were especially the second one and she was trying to bully me into just getting out of the store and accepting my $278. All I’m looking for is a resolution that is reasonable. And I think most would agree that $278 is not reasonable. Now they’re supposed to offer quality furniture and appliances. But the chair broke within a week how is that quality and I should be offered something of equal value to what I bought especially considering the timeline in which it broke. I feel like I was sold a broken chair so that they could just take my money. And the warranty is not being honoured either. No offer to fix the chair even if I return it to the store myself which I live 150 km from the store. Do not suggest buying from this store. I thought I was doing the right thing by buying from a Canadian store with Canadian made furniture. As you can see from the photos, the foot mechanism is sideways, and there are nails sticking out from where the crossmember is broken. is this really quality made furniture. One week of use is that deemed to have lost almost $200 in value. All I want is a fair deal out of this, and I’ve not received that in the past month of communication /lack of customer service in an extremely rude managers in the store. It forced me to give them a one star I would give them a negative review if I could. Worst experience buying furniture ever. This is all happened at the Deerfoot Meadows brick location

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