Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,982 reviews
5 stars
1,774
4 stars
91
3 stars14
2 stars14
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness, professionalism, and knowledge of the sales staff, particularly mentioning individuals like Corrina, Nathan, and Chetan.
Delivery Experience
The delivery service received positive feedback for being punctual, professional, and efficient, although there were some isolated issues reported.
Product Quality Issues
Several customers expressed dissatisfaction with product quality and service related to faulty items, leading to frustration with the return and warranty processes.
Sales Pressure
Some reviews noted experiences of aggressive sales tactics from certain staff members, which made customers uncomfortable.
- ACAshley Congdon2 days ago5.0Great service from the start. Our sales associate went above and beyond to ensure we got the best service. They matched a free delivery i had missed but made the exception knowing my circumstances. I had 2 mattresses delivered on 2 separate days and both delivery teams were respectful, nice and did what they were here to do. Overall happy with this experience.
- KPKelly Pyper2 days ago1.0I purchased a sectional and paid for the extended five year warranty. Over a year ago, I reached out to them to ask if I could use that warranty now and get my couch pieces fixed (which is included in the warranty). It's been over a year now trying to get this issue resolved. Everytime I call no one has information on where the parts are, everytime I call I get a new person telling me that the comments of what people wrote on our file are unclear and they don't understand the situations. When the parts were finally ordered they got lost or something. No one called me to inform me of the delay, when I called a month later asking what was going on they said oh yeah we lost the parts. They sent some random person to our house to inspect our old couch and that person was extremely rude and dismissive. This has been the WORST experience of my life dealing with the brick. I will NEVER order furniture from here again. If I'm paying hundreds of dollars for a warranty I at least would like some communication on what's going on. Absolutely WILD. Oh and it's been 16 months since we started the process and they still don't have an estimated timeline for when our coach will be fixed.
- RCRosie Christie4 days ago5.0I just purchased a TV stand last night at the Brick in Shaunessy. Corrina was the salesperson who helped me. Corrina approached me shortly after I arrived in the store and she asked me what I was shopping for. She explained how to find the measurements, and other information behind the price tag. Then she left me to shop. It took me awhile and once I got my heart set on a TV stand she came over to answer questions and get me all the information I needed to make my decision. I had the option to pick it up at the store within a few days or pick it up directly at the Brick D.C. I am going to pick it up at the Brick D.C. in the morning. They will load it for me. I am completely satisfied with my shopping experience and super happy with my new TV Stand. I not only appreciated the quality of the product and the price but also the great service.
- BSBarb SkladanDec 30, 20255.0I walked in and was approached by Akita Liyanage. She was very friendly and helpful not in my face. She gave me space to look around but available when I needed it. I had many questions she was able to answer for me. I purchased two accent chairs and they were delivered today which also was efficient and they actually delivered earlier than expected. Delivery fellow was friendly and respective of our home and made sure to wipe off the coverings before bringing the furniture into the house. All in great condition and only a few days for delivery from purchase as both chairs in stock. I’m very satisfied with the service.
- HLHolden LashamDec 28, 20255.0Had an amazing experience here today with Chetan Patel. He was so helpful with finding exactly the couch we were looking for and he also was great help with getting the best price possible. He had answers to every question I threw his way. We were in and out of there with everything we wanted within 30 minutes of walking in. Chetan was very prompt to get to know exactly why we were looking for. Found it, got us priced out, and then got our invoice with zero issues. We will definitely be back for more furniture in the near future thanks to Chetan!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For complete details, please visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded at any Brick location prior to delivery or pickup. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
What payment methods does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa payments.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
Does The Brick offer delivery and pickup services?
Yes, The Brick offers curbside pickup, delivery, and no-contact delivery services.
Where is The Brick located in Calgary?
The Brick is located at 315 Shawville Blvd SE, Calgary, AB, T2Y 3H9, Canada.
What kind of products can I find at The Brick?
You can find furniture, mattresses, appliances, home electronics, and related accessories including sofas, beds, kitchen appliances, TVs, and outdoor furniture.
What nearby stores and amenities can I find near The Brick in Calgary?
Nearby you can find Value Village thrift store, Lowe's hardware store, Rogers mobile phone store, and London Drugs pharmacy, among others. These offer convenient shopping options to complement your visit to The Brick.
Are there nearby restaurants near The Brick where customers can dine?
Yes, several nearby restaurants include Roc's Filipino Restaurant, Mimosa Vietnamese Restaurant, Pho Time, and Osmow's Shawarma, perfect for meals before or after shopping at The Brick.
Is public transport accessible near The Brick for easier store access?
While specific transit stations are not listed, The Brick's location at Shawville Blvd SE in Calgary is near major retail and community hubs, making it accessible via local transportation routes.