Business Details
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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Sunridge Way NE provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Sunridge Way NE & start improving your home today!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.8
1,893 reviews
5 stars
821
4 stars
520
3 stars
193
2 stars
93
1 star
266
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual staff members for their helpfulness, while many others report poor service, long wait times, and unhelpful attitudes from employees.
Staffing Issues
Numerous reviews mention a lack of staff on the floor, making it difficult for customers to find assistance when needed.
Product Availability
Customers frequently express frustration over items being out of stock or discrepancies between online inventory and in-store availability.
Store Condition
Some customers noted the need for renovations and improvements in store facilities, including cleanliness and maintenance of the washrooms.
Overall Experience
While some customers enjoy their shopping experience and find good products, many express disappointment and frustration, often comparing Rona unfavorably to competitors like Home Depot.
- UAUsman Ali2 days ago5.0“Very good staff, amazing service. They talk very politely and treat customers with great respect. A special thank you to Mandeep for treating me so well. Really appreciate it!”
- MGManjit GrewalNov 14, 20251.0visited the store today to return tile-leveling wedges with my receipt in hand. Despite that, the customer service representative, Fatima, refused to issue store credit because I didn’t have the original Visa card used for the purchase. She insisted the card must be present. When I asked what happens if the card is cancelled or the account closed, she said store credit would be issued in those situations. This made it unclear why store credit couldn’t be provided now, especially since I had valid proof of purchase. She still refused. This was very inconvenient and frustrating. It means I either risk losing the receipt or must make another trip, which shouldn’t be necessary for a simple return.
- MBmonique boonNov 3, 20255.0Your staff were amazing. They were knowledgeable, friendly and helpful in finding. What we needed.
- TFT FOct 26, 20254.0Need more staff, new shopping carts and a renovation on their washrooms. Otherwise good place to shop!
- SSSahar SalimiOct 12, 20251.0Very bad experience. I purchased a NAPOLEON Freestyle 365 Natural Gas BBQ, which was missing a part when I opened the box. When I contacted the store and spoke with Jonathan, I was informed that the item could not be returned, despite confirming at the time of purchase that it could be returned if parts were missing. The receipt clearly states a 90-day return policy and does not indicate that the item was a final sale. Jonathan further stated that I would need to provide proof that the part was missing and suggested that I contact another store to obtain the part myself. I then reached out to a second RONA location, where I was told a manager would call me back — however, no one ever followed up. This experience has been both frustrating and disappointing, especially given RONA’s reputation for customer service.
Frequently Asked Questions About RONA+ Sunridge Way NE
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Sunridge Way NE?
RONA+ Sunridge Way NE offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, power tools, furniture, and outdoor accessories.
What are the store hours for RONA+ Sunridge Way NE?
The store is open Monday to Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM. On November 11, 2025, the store will be open from 7:00 AM to 6:00 PM.
Does RONA+ Sunridge Way NE offer delivery and pickup services?
Yes, RONA+ Sunridge Way NE offers in-store pickup, delivery, and no contact delivery services.
Can I rent a truck or tools at RONA+ Sunridge Way NE?
Yes, the store offers truck and tool rentals. To reserve a truck, it's recommended to call the store directly as availability may be limited.
What are the payment options available at RONA+ Sunridge Way NE?
You can pay using American Express, Mastercard, Visa, or cash (cash payments are accepted in-store only).
Does RONA+ Sunridge Way NE provide installation services?
Yes, installation services are offered for appliances, flooring, cabinets, plumbing, windows, doors, and more. Visit their installation service webpage for details.
How can I find out about promotions and weekly deals at RONA+?
You can check the weekly offers by visiting their promotions page online, where they post current deals and special offers.
What is the return policy at RONA+ Sunridge Way NE?
Products (excluding appliances) can be returned within 90 days in original condition and packaging with a receipt for refund, exchange, or store credit. Details and exceptions are on their website.
What nearby places can help customers visiting RONA+ Sunridge Way NE?
Nearby places include Pro Desk at RONA+, Garden Centre at RONA+, and Lowe's Home Improvement, which can assist customers with specialized building supplies, gardening needs, and additional hardware resources respectively.
Where can I find dining options near RONA+ Sunridge Way NE?
Subway, a fast food sandwich shop and restaurant, is located nearby, offering convenient dining options before or after shopping at RONA+.
Are there any financial service providers near RONA+ Sunridge Way NE for banking needs?
Yes, nearby financial institutions include RBC Royal Bank and Servus Credit Union - Sunridge, which customers can visit for banking and financial advice during their trip to RONA+.