RONA+ Calgary - McKenzie

Reviews

• SB

  Stuart Bei

  Nov 12, 2025
  5.0
  Sarah in cabinets was great to deal with.
• LJ

  Leah Kehler Johnson

  Nov 11, 2025
  5.0
  I arrived at 10 am ish and walked through to the fasteners isle. Along the way I asked for help. Arrived at the isle, neat and tidy. The bolts that were in the containers were all the correct size based on the label. Bags were neat and tidy with a pen avail to write down the bin code. Everything was labeled well. Once the person arrived to help, I found all that I needed. Easy check out.
• FW

  Flairs Warss

  Nov 2, 2025
  3.0
  Wrong stock information on the website, there were only 2 curtain rods even though it said there were 4 in stock at this location. Not many store associates are present but good selection for the curtain rods and fair prices.
• SG

  Scott Gregory

  Oct 25, 2025
  5.0
  I don’t write reviews all that often but the service I received today has me continually thinking back and realizing it needs to be recognized. I had a shower that wouldn’t shut off and I researched the repair and replacement part I needed. I went to the store with my 7 year old son. We were greeted in passing by the older (and I mean that in an endearing way) gentleman. He gave my son a fist bump and asked if we needed help. I didn’t really but I figured he could help me find it faster. He asked me a couple questions and then found the part. To my shock, he wrote on the package and said there would be no charge. It was unnecessary but I keep thinking about it and thinking what a nice gesture it was. Even in these big box stores there are employees that prove themselves to be wonderful humans. I didn’t get this man’s name but he deserves to be recognized.
• LW

  Lidia Walczak

  Oct 11, 2025
  1.0
  The worst customer service I’ve ever experienced! EVER! In July, I bought several perennials at the outdoor garden center. The cashier told me, “Keep your receipt and the plant tags — if they don’t survive within a year, you can return them.” I followed that advice exactly. Two plants didn’t make it, so I brought them back with my receipt and tags in hand. The only thing missing were the plastic pots, which I had reused months ago. The return desk employee immediately said I couldn’t get a refund because the pots with barcodes were required. I explained that no one had mentioned that, and that I brought everything I was told to keep. Apparently, the barcoded pots were needed to “prove” I was returning the exact plants I purchased. That was one of the most ridiculous explanations I’ve ever heard — I could have put any dead plant in those pots and claimed they were the right ones. How would that prove anything? Clearly, the lack of logic and common sense at this store is astounding. She called a manager named Spike, who didn’t even bother to come to the counter — he just said no over the phone. I asked to speak to another manager, and eventually Javier appeared. From the start, he was condescending, dismissive, and arrogant. He said, “Everyone’s plants look dead right now,” and insisted I only had 30 days to return them. I corrected him, quoting RONA’s own policy, which clearly states: “For replacement or refund, a receipt is required for any tree, shrub or perennial purchased at RONA within one year of the original purchase date.” He wasn’t interested. Instead, he rolled his eyes, asked if I’d watered them properly, and said, “What am I supposed to do with these now?” before walking off mid-conversation. I asked the return clerk again to call Spike, since he was the first manager involved. She said he was “busy.” The store was practically empty, so that was clearly untrue. I waited 20 minutes, standing there with my plants, while employees — including both managers — walked around doing nothing. When I asked the clerk to call again, Javier came back around the corner, looked right at me, rolled his eyes again, and walked away without saying a word. The level of disrespect was unbelievable. Whoever promoted him seriously needs to rethink that decision. At this point, I couldn’t believe what was happening. I asked her again to phone a manager (I wasn’t leaving). She called, and Javier said he didn’t want to speak to me and wasn’t coming. I was stunned — absolutely speechless. So at this point, I had wasted 45 minutes of my Saturday dealing with uninformed, rude, condescending, and incompetent Rona employees, but there was no way I was going to leave without them knowing how disgusting their customer service is. I finally saw Spike walking by. I stopped him myself and asked if he was the manager. He confirmed he was, but he wasn’t exactly eager to help. By this point, I was frustrated and done being polite, so I stood my ground and asked him directly if he thought it was acceptable that this entire ordeal had taken 45 minutes. He looked embarrassed and sheepishly said no. I let him know that both him and Javier need customer service training as well as both should learn the store policies. Only then, clearly realizing how ridiculous the situation had become, did he finally process my refund. By that point, the refund didn’t even matter. It was the principle — the sheer lack of professionalism, courtesy, and accountability was beyond belief. Both managers were more focused on proving a customer wrong than doing their jobs. This entire experience was embarrassing for RONA. Their staff clearly don’t know their own policies, and the management team completely lacks basic customer service skills. I will NEVER shop at RONA again. I’ll happily take my business across the street to Home Depot, where customers are actually treated with respect, where staff know store policies, and where professionalism still exists. RONA should be ashamed to have people like this representing their company.

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