Business Details
About
Home Improvement StorePaint StoreFlooring StoreAppliance StoreKitchen Supply StoreBathroom Supply StoreOutdoor Furniture StoreBuilding Materials SupplierElectrical Supply Store
RONA+ Calgary - McKenzie provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Calgary - McKenzie & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
1,561 reviews
5 stars
686
4 stars
424
3 stars
166
2 stars
82
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and knowledgeable, others are criticized for being rude, unhelpful, or disinterested.
Product Availability
Customers frequently reported discrepancies between online stock levels and actual in-store availability, leading to frustration and wasted trips.
Store Organization
The store's organization and layout received criticism, with many customers noting disorganization and difficulty finding items.
Positive Experiences
Despite negative feedback, several customers highlighted positive interactions with specific employees who provided excellent service.
Delivery Issues
There were multiple complaints regarding delivery delays and poor communication regarding appliance purchases and installations.
- JKJordan K6 days ago5.0They had the tools I needed.
- HFHeather FellowsDec 22, 20255.0I recently purchased a washing machine and dryer set from here and when it came time for delivery I never received a call from the 3rd party delivery company they use and was a bit worried as my washing machine was no longer working and my units had to be on that truck. I called Rona at 7am with my concerns and the appliance department was amazing. The 2 staff members working the department that morning sent emails, made calls and then they both ended up calling me to assure me the units were on the truck and the time frame window of when I should expect them. I was in a panic and they did such a great job finding the information and relaying it back to me. I would highly recommend the appliance department at Rona Mckenzie Towne
- AKAmanda KirkDec 7, 20252.0One of your employees, I believe her name was Vaness, seemed extremely uninterested in assisting me. I felt uncomfortable and unwelcome during the interaction, and it made me want to leave immediately. The item I was looking for wasn’t available regardless, so I ended up purchasing it from Home Depot instead.
- MKMelanie KealtyDec 7, 20255.0Thank you to Dennis in appliances at the Mackenzie store. He was so knowledgeable and made buying our new range so easy.
- KBKevin ByrneDec 6, 20254.0Had what I wanted in stock (other R+ didn't have enough). Website aisle/section directions accurate and stock levels correctly listed. Items easy to find. There were a few scraped/gouged items within the itinerary. Stock levels allowed me to pick what I thought were the best quality items (baseboards and case trim). Appropriate cart available without having to search for it. On the whole a decent transaction.
Frequently Asked Questions About RONA+ Calgary - McKenzie
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products does RONA+ Calgary - McKenzie offer?
RONA+ Calgary - McKenzie offers a wide variety of home improvement products including appliances, bathroom fixtures, building supplies, electrical items, flooring and ceramic tile, furniture, hardware, heating and cooling, lighting, outdoor accessories, paint, plumbing, tools, doors and windows, and more.
What are the store hours for RONA+ Calgary - McKenzie?
The store is open Monday to Saturday from 7:00 AM to 8:00 PM and Sunday from 8:00 AM to 8:00 PM. On November 11, 2025 (a holiday), the store will be open from 7:00 AM to 6:00 PM.
Does RONA+ Calgary - McKenzie offer delivery and pickup services?
Yes, the store offers in-store pickup, delivery, and no-contact delivery services for customer convenience.
Can I rent a truck or van at RONA+ Calgary - McKenzie?
Yes, vehicle rentals such as trucks and vans are available at this location. Reservations can be made by contacting the store directly, and availability is on a first-come, first-served basis.
What payment methods are accepted at RONA+ Calgary - McKenzie?
The store accepts American Express, Visa, MasterCard, and cash payments.
Where is RONA+ Calgary - McKenzie located?
The store is located at 13417 52 Street Southeast, Calgary, AB, T2Z 0Z1, Canada.
Are there nearby home improvement stores where I might find additional products?
Yes, nearby you can find Lowe's Home Improvement and other building supply stores like Pro Desk at RONA+ and Westvalley Carpet and Flooring, offering additional home improvement options.
What nearby services can help me with home renovation or improvement projects?
Nearby services include Quality Gypsum Services Ltd for contracting, Image Property Maintenance Inc for building supplies, and Bleeta Cleaning Services Ltd for home cleaning, aiding in comprehensive home projects.
Are there dining options near RONA+ Calgary - McKenzie where I can eat before or after shopping?
Yes, nearby dining options include Five Guys (a fast food burger restaurant), Earl's Shepard Flats gastropub, and COBS Bread bakery and restaurant, convenient for meals around your visit.
How can I find out about promotions and discounts at RONA+ Calgary - McKenzie?
You can find weekly offers and promotions on their website's dedicated page for weekly deals. You can also subscribe to their e-newsletter for exclusive offers, coupons, and alerts.