Brand Certified
RONA+ Calgary (MacLeod)
3.8(1116 reviews)
Certified by RONA+ Calgary (MacLeod) • Mar 01, 2026
Business Details
9630 MacLeod Trail S, Calgary, AB
T2J 0P7, Canada
Certified by RONA+ Calgary (MacLeod) • Mar 01, 2026
(403) 212-4875
Certified by RONA+ Calgary (MacLeod) • Mar 01, 2026
https://www.rona.ca/en?cm_mmc=organic_search-_-yext-_-gmb-_-website&utm_medium=organic_search&utm_source=yext&utm_campaign=gmb&utm_content=website_en
Certified by RONA+ Calgary (MacLeod) • Mar 01, 2026
About
Certified by RONA+ Calgary (MacLeod) • Mar 01, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Calgary (MacLeod) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Calgary (MacLeod) & start improving your home today!
Details
- DeliveryAvailable
Location
Certified by RONA+ Calgary (MacLeod) • Mar 01, 2026
Hours
Certified by RONA+ Calgary (MacLeod) • Mar 01, 2026
Reviews
3.8
1,116 reviews
5 stars
519
4 stars
280
3 stars
97
2 stars
59
1 star
161
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some customers praised individual staff members for their helpfulness and knowledge, many others reported issues with understaffing, unhelpful attitudes, and poor customer service.
Inventory Issues
Customers frequently complained about discrepancies between online inventory and in-store availability, leading to frustration and wasted trips.
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude interactions with management and long wait times for assistance.
Store Management
Several reviews indicated dissatisfaction with store management, particularly regarding handling customer complaints and overall store organization.
Product Selection
Customers appreciated the wide selection of products available, but some noted that the quality and availability of specific items were lacking.
- PHPurpleIce Homedesign2 days ago1.0Long waiting for someone to order products. Only one person in kitchen area. Have to wait someone who was in this are to finish another customer order.
- MMMahmut3 days ago1.0I had a very disappointing return experience with the store manager, Emmy. She refused to accept a receipt photo, copy of the receipt or bank proof and insisted on a printed invoice, even though no email receipt was offered at purchase. I was blamed for this and forced to drive 30 minutes to return with a printed copy. Her behavior was aggressive and unprofessional, making the situation unnecessarily confrontational. This experience seriously reduced my confidence in this location and reflects poorly on the level of customer service expected from RONA.
- CCChristinaFeb 22, 20261.0I went to this location again today, and unfortunately the experience was just as disappointing as my previous visits. I have never once been approached or asked if I needed assistance. This afternoon, I walked through the aisles looking for help and came across four sales associates standing near the washrooms chatting rather than assisting customers. I walked past them twice and wasn’t acknowledged. Frustrated, I headed to the kitchen section to look at countertops, but the employee sitting at the desk didn’t look up from his cell phone even once. After that, I went to the tool counter to ask for help. The older gentleman working in that section told me it wasn’t his department and that I would need to find someone else. The only assistance I ultimately received was from the gentleman at the customer service desk — and I had to seek him out for help. He appeared overwhelmed and frustrated, as he seemed to be the only one actively helping customers. When I asked if he was working alone, he mentioned that the store hasn’t been busy lately and suggested that disengaged sales associates may be part of the reason. It was very clear he was frustrated but his point made a lot of sense after how my shopping experience turned out. Overall, the experience felt unprofessional and frustrating, and it falls well below the level of service customers should reasonably expect.
- TDToni DoughertyFeb 14, 20265.0I am incredibly grateful for the knowledge and professionalism provided by the staff here at Rona. I am no expert when it comes to simple things to fix and do around the home, however the staff provided zero judgement around simple things like a Philips screwdriver or how to even install a toilet seat and what tools are needed. Thank you Rona! I will be back.
- RRRyanFeb 4, 20261.0Very disappointed in the customer service provided at the pro desk by a lady named Carol. I was looking to order over $2500 in materials and potentially an additional $5000 in flooring. After our discussion, it was very evident that she could care less about my business so I had to walk away from everything. I was really looking forward to doing a lot more business at Rona but looks like I’ll be staying with Home Depot after this interaction. In the economy we live in today you’d hope that businesses like this try to provide value and great customer service. This was anything but.
Frequently Asked Questions About RONA+ Calgary (MacLeod)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
Brand Certified Facts from RONA+ Calgary (MacLeod)
RONA+ Calgary (MacLeod) partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
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