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RONA Calgary (Bowness) has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.0
723 reviews
5 stars
388
4 stars
146
3 stars
78
2 stars
31
1 star
80
What are people saying?
AI-generated from recent customer reviews
Staff Knowledge
Customers frequently praised the staff for being friendly, knowledgeable, and helpful in assisting with product selection and inquiries.
Inventory Issues
Several reviews highlighted problems with stock availability, with customers often finding items listed online as in stock but unavailable in-store.
Customer Service
Mixed feedback on customer service experiences, with some customers reporting excellent service while others encountered unhelpful or dismissive staff.
Store Condition
The store's cleanliness and organization received criticism, with some customers noting it appeared unkempt and poorly maintained.
Convenience
While some customers appreciated the location's convenience, others expressed frustration with the layout and inefficiencies in the purchasing process.
- TTTim TamNov 12, 20254.0Just wish they had more stuff here but the staff are very friendly
- PSpris squibbNov 10, 20255.0Staff were kind and courteous with me. The manager was great and have me a tour of his remembrance day display.
- DHDebbie HNov 6, 20255.0Just getting a couple of keys cut. Personnel were friendly and helpful, got my keys in minutes. Thank you!
- PMPaul McNeilOct 10, 20255.0This Rona location in Bowness has long been one of my favourite locations when I am in need of building materials or supplies. It’s not always my first choice because of convenience. I might find myself at another Rona or a competitors location. But Rona Bowness never fails to provide the materials or supplies that I need when I can’t find it elsewhere. Perfect example took place this past Wednesday. After visiting two competitors locations where I verified on their website that the products that I needed were available, I made the drive to those locations because they were closer to the job sites I was working at. Once I made the drive, I was disappointed to discover that those products were not available in store like their website indicated they were. Apparently the website for those competitors locations do not get updated very often. Then I checked another Rona location and they did not have the product that I needed in store according to their website but when I checked this Rona in Bowness, they had more than enough of what I needed. Once again, this Rona store in Bowness did not let me down. I have been visiting this location for many many years, including when it was originally a Totem location many years ago. The staff at this location is always very friendly and always very knowledgable of the materials and products that they carry in store. One of my absolute favourite hardware building supply stores in Calgary. It may not always be my first choice to go to because of convenience due to the locations of my job sites in and around the city. But it’s always one of the best !! Paul Calgary
- MVMatt VermetteOct 9, 20253.0This is a hard one to say if you're going there to buy product staff is friendly but if you want to use there installation service don't. They say they gave you receipts when you got nothing. When you call them h to set it up the first thing is pay right now and it'll get set up in 5 to 10 days. so you don't even know what your quote is you don't even know how they're going to do the project or anything like that. it's just pay money and we'll figure it out later I highly don't recommend using the installation service they give you no info at all I was told a contractor would talk to me instead I get a call from Quebec the head office just saying money and it'll happen that's unprofessional when you want to be drilling holes into a house no explanation of what they're going to do
Frequently Asked Questions About RONA Calgary (Bowness)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Calgary (Bowness)'s return policy?
You can return most products within 90 days in original condition with receipt for refund, exchange, or store credit, except appliances. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check my order status at RONA Calgary (Bowness)?
Check your order online by entering order number and email or logging into your RONA account. Email updates notify you of status changes. More info at https://www.rona.ca/en/track-order.
Does RONA Calgary (Bowness) offer delivery and curbside pickup?
Yes, RONA offers both curbside pickup and delivery services. Free parcel shipping is available on orders over $49. Truck delivery for large items is $79 in most stores. Details: https://www.rona.ca/en/online-purchases
What are the store hours for RONA Calgary (Bowness)?
Open Monday to Friday from 7:00am to 7:00pm, Saturday 7:00am to 6:00pm, and Sunday 8:00am to 6:00pm. Holiday hours may vary.
What brands does RONA Calgary (Bowness) carry?
We carry brands such as KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, Whirlpool, and others.
What installation services are available at RONA Calgary (Bowness)?
Services include appliance installation, roofing, flooring, cabinets, countertops, decks, fences, windows, doors, bathroom plumbing, water heater installation, and more. Visit https://www.rona.ca/en/install-services for details.
Can someone else pick up my order on my behalf?
Yes, a person 16 or older can pick up your order if they present the confirmation email copy and government-issued photo ID.
Which nearby places can customers visit along with RONA Calgary (Bowness)?
Nearby places include Bloom Culture for gardening needs, Back in the Pack Dog Daycare for pet care, and Wayback Burgers for dining. These locations offer additional shopping and services close to RONA.
How can nearby stores like Pro Desk at RONA help in your home projects?
Pro Desk at RONA nearby provides specialized building supplies and expert advice that complements your shopping experience at RONA Calgary (Bowness) for renovation and construction projects.
What other retail options are near RONA Calgary (Bowness) for customers?
Nearby retail includes Dollarama for discounts, The Mobile Shop for mobile phone needs, and Pet Valu for pet supplies, offering convenient options to shop before or after visiting RONA.