About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
193 reviews
5 stars
139
4 stars
22
3 stars
8
2 stars
6
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
The majority of reviews highlight exceptional customer service, with specific praise for staff members like Jessica, Joey, and Kauthar, who are noted for their helpfulness and knowledge.
Product Knowledge
Customers frequently mention the staff's extensive knowledge about products, which aids in making informed purchasing decisions.
Mixed Experiences
While many reviews are positive, there are notable instances of poor service, particularly involving a specific staff member, indicating inconsistency in customer experiences.
Delivery Issues
Some customers reported issues with delivery timelines and missing items, which caused inconvenience and dissatisfaction.
Community Focus
Several reviews commend the store for its local ownership and community involvement, enhancing the shopping experience.
- BBBrady BarrettNov 6, 20255.0Great place! Fantastic staff. Very helpful
- TATia ArgueAug 21, 20255.0I recently purchased a set of kitchen appliances through Rahma at The Brick! She was the absolute sweetest, she answered all of my questions and made sure I got the best deal possible. She was so efficient and kind and I very much appreciated all of her support. Upon delivery we had a part go missing and The Brick staff was amazing at resolving this super quick! We appreciated how well they communicated with us! Thank you to the whole team but especially Rahma!
- KJKent JacksonJul 17, 20255.0⭐⭐⭐⭐⭐ I’ve purchased multiple appliances from The Brick in Brooks, Alberta, and every experience has been fantastic! Joey and the entire team have gone above and beyond throughout the whole process. Even though I live an hour away in Medicine Hat, it has always been worth the visit —and they even deliver to Medicine Hat, which makes things so convenient. It’s so refreshing to deal with a locally owned store instead of a big corporate store—these folks truly care about their customers. If you’re in Medicine Hat and looking for anything home-related, I highly recommend checking out The Brick in Brooks
- TFTanis FreyJul 15, 20255.0We have had the best customer service from Joey and Jessica. Excellent knowledge on all products. Always so helpful. From appliances to beds, we have always left very happy:)
- KMKristi MitchellJul 4, 20255.0Joey and Jessica have been so amazing to us. We have purchased many appliances and furniture from them over the years. They’ve always been such great supporters of the community and just genuine lovely people. We definitely recommend everyone to shop at The Brick in Brooks. They definitely deserve more stars than I can give!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item. Please visit The Brick's Satisfaction Guarantee page for full details.
Does The Brick have a price guarantee if I find a lower price?
Yes. If you find the same brand and model advertised at a lower price within 30 days of purchase, The Brick will refund the difference. Conditions apply; see the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be canceled and refunded before delivery or pick up at any Brick location. Refunds go to the original payment method. Deposits on special orders are non-refundable.
Does The Brick offer delivery and pickup services?
Yes. The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas, including third-party shipping where needed.
What are the store hours for The Brick in Brooks?
The store is open Monday to Saturday from 10:00 AM to 6:00 PM and closed on Sundays. Special holiday hours apply on November 11, opening from 12:00 PM to 5:00 PM.
What brands does The Brick carry?
The Brick carries a wide variety of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
What types of products can I find at The Brick?
Products include furniture like sofas and beds, home electronics, appliances such as refrigerators and washers, mattresses, home office furniture, and outdoor furniture.
What services does The Brick offer?
Services include delivery, product removal and recycling, warranties and protection plans, installation, assembly, service, and repair.
Are there any nearby grocery stores to The Brick in Brooks?
Yes. Freson Bros. is a nearby grocery store where you can shop conveniently before or after visiting The Brick.
What dining options are available near The Brick?
Nearby dining options include Subway for quick sandwiches, O'Riley's Restaurant & Bar as a diner, Ricky's All Day Grill for American food, and The Mango Tree for Indian cuisine.
Is there local lodging near The Brick in Brooks?
Yes. Nearby accommodations include Motel 6 Brooks, Econo Lodge, Prairie Haven Bed and Breakfast, and Plains Motel for convenient stays close to The Brick.