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RONA / Black Diamond has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.6
148 reviews
5 stars
118
4 stars
15
3 stars
5
2 stars
4
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, with many customers praising their willingness to go above and beyond.
Product Quality
While many customers appreciate the quality of products, there are complaints regarding defective items and issues with specific orders.
Store Experience
Customers enjoy the welcoming atmosphere and the personal attention they receive, often noting the store's organization and stock availability.
Mixed Feedback on Policies
Some customers expressed frustration with return policies and product availability, indicating a need for clearer communication.
- HGheidy Gil4 days ago5.0I had a convo with Matt and he was soooooo helpful! They truly have the best service . He helped me decide on a pellet grill! Great expertise . Thanks Matt!
- AAARKDec 10, 20255.0Excellent service!! The staff is very knowledgeable and accommodating.
- SMScott MitchellNov 14, 20255.0Friendly local knowledgeable staff!! Great stock to save a trip to Calgary!
- KAKeshan AdhipNov 14, 20251.0I managed to snag a couple last minute Halloween decorations with the help of a gentleman and young lady the night before Halloween. The day of Halloween I am admitted to the hospital until just a few days ago. My wife returns to exchange some of the items she didn’t like for cash or store credit. The two women working on the the morning of November 14th 2025 were just so unhelpful and unwilling to do something within policy. We will never return to this local Rona again. Disappointing.
- BNBea NashNov 10, 20251.0We bought a standard garage package from this store. Big mistake. Not enough tyvek, not enough soffits, (3) extra bundles of shingles, (5) extra sheets of OSB, man-door was wrong side opening. We used contractors recommended by this store. Bigger mistake. Sheathing - didn't leave proper spacing between panels. Sheathing - not attached to frame properly. Window rough openings and man-door rough opening - framed 1" too high and 1" too wide - had to be furred out. Headers above windows and man-door - they used 2x4 - we failed the framing inspection - had to be redone. Overhead 16-foot door opening - was framed 1" too narrow. Roofing felt - not attached properly, loose staples, didn't cover to the edge of the roof. The contractors worked 3 and 4 hour days, and often took off 4 days in a row. We were told by Rona staff that 2 guys should be able to build this size of garage in a week. After 3 weeks, it was only at the framing stage (no windows or doors installed, no shingles, no tyvek). We got so frustrated we decided to finish the project ourselves. We will never deal with this store again. The garage package was purchased under my husband's name. We might contact Matt, or we might just forget about it and put the whole thing behind us
Frequently Asked Questions About RONA Black Diamond
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Black Diamond's return policy?
You can return most products within 90 days in original condition with the receipt for a refund, exchange or store credit. Appliances have exceptions. See rona.ca/en/returns-and-refunds for details.
How can I check the status of my order at RONA Black Diamond?
Check your order status online by entering your order number and email, or log in to your account. You'll receive email updates on status changes. See rona.ca/en/track-order for more info.
Does RONA Black Diamond offer delivery services?
Yes, delivery is free for parcel shipments over $49. Truck delivery is available for large items like appliances at about $79, depending on the store. Details at rona.ca/en/online-purchases or contact the store.
What are the operating hours of RONA Black Diamond?
Open Monday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Can I pay for purchases at RONA Black Diamond using PayPal?
Yes, PayPal is accepted for online purchases as a fast and secure payment method. More information at rona.ca/en/online-purchases.
Where is RONA Black Diamond located?
It is located at 601-1 Avenue NE, Black Diamond, Alberta, T0L0H0, Canada.
Are there nearby places to visit when shopping at RONA Black Diamond?
Yes, nearby you can visit the Garden Centre at RONA for plants, Hard Knox Brewery for a meal or drink, and Tim Hortons for coffee. These can be convenient stops before or after your shopping.
Is there a Pro Desk at RONA Black Diamond for professional building supplies?
Yes, the Pro Desk at RONA offers building supply services and is located within the RONA Black Diamond store for easy access.
What other home improvement and hardware stores are close to RONA Black Diamond?
Nearby is another RONA Black Diamond location categorized as a hardware and building supply store, ideal for additional or specialized shopping needs.
How can I reach customer service at RONA Black Diamond?
Call toll-free at 1-866-283-2239 Monday through Sunday from 8:30 AM to 7:00 PM (ET).