Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,082 reviews
5 stars
871
4 stars
76
3 stars
22
2 stars
17
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, particularly highlighting individuals like Gurmeet and Sonia for their exceptional service.
Delivery Experience
The delivery team received positive feedback for being prompt, efficient, and courteous, with many customers appreciating the setup and removal of packaging.
Product Quality
Customers expressed satisfaction with the quality of products purchased, noting that items were as described and in perfect condition upon delivery.
Sales Process
The sales experience was generally described as pressure-free, with customers appreciating the lack of aggressive sales tactics and the helpfulness of staff.
Pricing and Deals
Many reviews highlighted great deals and competitive pricing, with customers feeling they received good value for their purchases.
- TDTrevor Dz1 day ago5.0Great job explaining all the options and great selection
- KSKimberley Showman3 days ago5.0We are moving my to a lodge and the brick has everything we needed. Robert was great to deal with. The delivery by the Brick went very smooth.
- CSCarole StogreNov 13, 20255.0Very good service, the furniture was handled with care, placed in the room we wanted it in and they were in and out, nice delivery guys.!
- CHCory HamiltonNov 12, 20251.0I would not purchase from any Brick. We purchased a Serra mattress with an extended warranty because it was a 10 year warranty. When the mattress started to break down, we followed their warranty process. It was needlessly complex and I know understand it’s built that way so that it is easier to deny claims. I understand it’s a corporation and all locations have to follow their rules and standards but they are not worth the hassle.
- NDNicky DhariwalOct 19, 20251.0Really disappointed this time, me and my husband shop in the airdrie location alot, the manager Rob knows who we are regulars. The past two months have been so disappointing, new girl is not fully trained and has tried to help however keeps giving wrong information...manager Rob is aware shes new and unable to fully understand the system despite that he didnt step in to help her / guide her to understand the system. Insted he stood there watching her give me incorrect information and then argued with me to why I was getting frustrated and annoyed and tried looking like a hero himself. Very disappointed, customers service dipped out the window.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is your return policy at The Brick?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Conditions apply.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any Brick location before product delivery or pickup, with refunds made to the original payment method.
How can I add an extended warranty to my product?
Extended warranties can be added during purchase online or in store, or up to 30 days after receiving the product by visiting a Brick store.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00, with holiday hours available on Nov 11, 2025.
Does The Brick offer delivery and pickup services?
Yes, The Brick provides curbside pickup, delivery, and no-contact delivery services.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, MasterCard, and Visa as payment options.
Can customers find The Brick near hotels in Airdrie?
Yes, The Brick is near hotels like Holiday Inn Express & Suites Airdrie-Calgary North and Hampton Inn & Suites by Hilton Airdrie, ideal for customers visiting from out of town.
Are there dining options near The Brick in Airdrie where customers can eat before or after shopping?
Yes, nearby dining options include Old Town Pizza House Bar & Grill, Egg & Us, Tacos Puerto Vallarta, KFC, and Your Place Family Dining, offering various cuisine options.
How can customers visiting The Brick benefit from the nearby automotive services?
Nearby automotive services like Crystal Glass Canada Ltd, Glover International Trucks, Cam Clark Super Store, and AIRDRIE WINDSHIELD & GLASS provide convenient options for vehicle repair or purchase before or after shopping.