Planet Fitness

4.6
255 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
311 Lafayette Ave, Moundsville, WV
26041, United States

Hours

Reviews

4.6
255 reviews
5 stars
210
4 stars
24
3 stars
4
2 stars
5
1 star
12

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Customers consistently praised the staff for being friendly, helpful, and welcoming.

Cleanliness

The gym is frequently noted for its cleanliness and well-maintained facilities.

Equipment Availability

Many reviews highlight the availability of equipment and minimal wait times for machines.

Atmosphere

The gym is described as a calm and non-judgmental environment, making it comfortable for all members.

Customer Service Issues

Several customers reported difficulties with billing and customer service, particularly regarding refunds and membership cancellations.
  • JA
    Joseph Armstrong
    Oct 28, 2025
    1.0
    Thanks for charging me a monthly fee a week AFTER I cancelled (for the second time) and having a zero balance which is clearly shown on my cancellation paperwork. Nice scam you have going there. I've filed a complaint with the state. I canceled twice because the first person couldn't be bothered to do it correctly. I've contacted customer service 4 times about a refund and finally called an spoke to someone who said they would "put in a request". No refund was ever issued so I'll let the states attorney general and better business bureau handle it. It gets even better.... I received an email threatening to take me to collections for a past due and fictitious balance. I've been told numerous times the owner would contact and that has not happened. Corporate has been contacted multiple times and they just make excuses and claim they can't do anything. The best he could be bothered to do was ask that I send my review to the social media team. And they can even bother to reply So let's review the sketchiness of Moundsville planet fitness: staff can't process cancellations correctly the first time, they will charge you multiple times AFTER cancelling, threaten you with collections for non-existent, false past due amounts, and then refuse to contact me about any of this. Is this the kind of place you want to be w part of?
  • JD
    Jacob DeJean
    Oct 28, 2025
    5.0
    Easy in, easy out, can get a full body workout with no problem. Staff is super friendly and helpful!
  • TB
    Teasha Blue
    Mar 15, 2023
    5.0
    nice, friendly, and clean atmosphere. Tanning bulbs are awesome!
  • IN
    Incog Nito
    Nov 10, 2021
    5.0
    Clean, convenient, plenty of workout machines.

Frequently Asked Questions About Planet Fitness

What are the operating hours for Planet Fitness in Moundsville, WV?

Planet Fitness in Moundsville, WV is open Monday to Friday from 5:00 AM to 10:00 PM, and on weekends from 7:00 AM to 7:00 PM.

Where is Planet Fitness located in Moundsville?

Planet Fitness is located at 311 Lafayette Ave, Moundsville, WV 26041.