Home Instead

Reviews

• HH

  HJG

  5 days ago
  5.0
  We have had an outstanding experience with Home Instead. We are especially grateful for our primary caregiver, Floyd. Floyd is a highly dedicated and reliable professional who renders care of the highest quality with great compassion and a joyful spirit!
• TF

  tim forsman

  6 days ago
  5.0
  Thank goodness we finally found a great home care company. From start to finish they made it so easy. And then most importantly actually provided great care at an extremely important time. I can’t say enough good things about them.
• EE

  Elizabeth Eshelman

  Dec 5, 2025
  5.0
  We've had a great experience with this company. I couldn't recommend them more. The office staff was great with answering all of our 100 questions at intake. The caregivers we have been assigned have been very nice and comforting through this whole process.
• EE

  Ernest

  Dec 5, 2025
  5.0
  Having no family in the area I called "Home Instead" which was recommended by the hospital to arrange a ride for my procedure. The care giver showed up at my home on time & got me to the hospital on time, later while I was in recovery the care giver came to the room to keep me company until the hospital released me. I was then taken home. Very friendly & professional service that I would highly recommend.
• DS

  Donald W. Sommer

  Dec 4, 2025
  1.0
  This company has horrible customer service (except for 2 people I will explain later)! Initially I worked with a fairly new intake person on the phone. She quoted prices, and very quickly I received a text from someone I thought was a salesman for them (stating the info. I rec’d. was not correct). Found out later he was the owner. Next we had a long process trying to get them approved by my insurance company. Brenda was very helpful in working with my case mgr @ the insurance co. Finally got the approval after more red tape. Then Nurse Judy was scheduled for an assessment in my home the following Mon. That morning I was told she called in sick, and would call me back by EOD to reschedule. Whole week went by, and heard nothing! I c/b on following Mon., and got a new assessment apt. Chris (from Winchester Off. showed up instead of Judy who was still sick). Chris explained everything, but financial arrangements, and I signed the paperwork. Judy came in a few days to verify what caregivers would be doing. She also couldn’t answer financial side to me. She c/b the following Weds, and I told her I was busy - could she c/b on Fri., & she suggested 1:30pm. Fri came and no call! I called her @ 4:50p & was told she was doing a conference call, and would call me back after she was finished. Heard nothing back. Called again following Mon., & was told she thought I was going to call her, and she never saw the message to c/b Fri nite - until it was too late! I said I am the customer-you were supposed to call me! Then she said I would have to pay for a months service in advance (I had offered to pay daily @ end of each caregiver visit!). I told her I could not fund 8 to 10 visits in advance, every month. She said that my only choice! I said please have your supervisor call me (she said she will give you the same answer I did), I said that’s OK, if they wanted my business after wasting 6 weeks, to have her supervisor, or the owner call me back to save the account! I never heard from anyone again! Thanks to Brenda and Chris for trying to get me as a customer!

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