Business Details
About
DentistCosmetic DentistryDental Implants Periodontistry
West Allis Dental Care provides routine check-ups, teeth cleaning, cosmetic dentistry, dentures, Invisalign aligners, implants, and more to the West Allis, WI area.
Location
Hours
Reviews
4.7
595 reviews
5 stars
533
4 stars
25
3 stars4
2 stars2
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Customers consistently praised the staff for being friendly, professional, and caring, making them feel comfortable during visits.
Quality of Care
Many reviews highlighted the excellent dental care provided, with specific mentions of painless procedures and thorough explanations of treatment plans.
Cleanliness and Technology
The office was noted for its cleanliness and modern technology, contributing to a positive patient experience.
Appointment Management
Some customers expressed frustration with appointment scheduling and wait times, indicating a need for improvement in this area.
Customer Service Issues
A few reviews mentioned negative experiences with front desk staff, particularly regarding communication and billing concerns.
- MBmike bNov 3, 20255.0I have been coming here for almost 20 years. Great staff and with new technology gets even better. I had Jeff and the cleaning was great. We laughed about so much that I forgot it was a cleaning.
- BDBarbara DSep 29, 20255.0West Allis Dental Care provides the best dental care in the state of Wisconsin! Everyone who works there is helpful, kind, and professional. And they are #1 in providing painless dentistry. I wouldn't go anywhere else!
- TGTammie GrafSep 18, 20255.0West allis dental is the best dentist I have ever been to that gives excellent care. They are very caring, friendly, and take good care of your teeth.
- PSPatricia SuarezSep 11, 20255.0Very satisfying with their service, friendly stuff, also I need it an extra treatment and right away they squeeze me in so didn’t have to make another trip, very happy with them! I’ll give them 6 stars if I could.
- CBCheryl BishopSep 2, 20255.0Never had any probs with office and staff. Very friendly people and respectful. I would highly recommend.
Frequently Asked Questions About West Allis Dental Care
Why the change to a credit card on file program?
There are several reasons for this change. The primary reason is for your convenience. This will speed up our check-in and check-out process. If you have a caregiver or a family member bringing a patient in for their appointment, you will no longer have to give them your card to pay for the procedures. Also, with the changing environment in healthcare, more responsibility for payment is being placed on the patient in the form of copays and deductibles. We need to be sure that patient balances are paid promptly.
But I always pay my bills, why do I need to put a credit card on file?
We have to be fair and apply the policy to all patients. We have wonderful patients and we know that most of you pay your balances. Unfortunately, this is not always the case. Most balances owed are very small and typically less than $100. If your balance is larger than $200, we will provide a courtesy call and/or email to let you know we are charging your card on file and/or discuss financing options.
Why am I being singled out?
All patients are required to keep a credit or debit card on file. This policy isn’t personal, we apply it equally to all of our patients. By doing it this way, the temptation to play favoritism is eliminated and it removes us from the uncomfortable situation of having to decide who has to follow the policy and who doesn’t
Do I need to sign the Credit Card on File policy?
Yes. Your signature ensures you understand our financial policy.
How will I know how much you are going to charge me?
Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to both you and our office. This EOB tells you exactly, according to your dental insurance, how much of your dental bill is your responsibility, and how much is the responsibility of your insurance to pay. You typically receive the EOB before we do, so if you disagree with the patient's responsibility owed or it is different than what was collected at the time of service, it is your responsibility to contact your insurance carrier immediately and our office. We will charge the credit card on file the remaining patient responsibility amount if any or refund any amount that was overpaid. Once charged or refunded, we will email you a receipt. If we need to provide more information to the insurance company for you we will do so and no payment will be made until that claim has closed completely.
But wait, I’m nervous about leaving you my credit/debit card.
We do not store your sensitive credit/debit card information in our office. Your information is stored on a secure credit card processor online vault. This vault we use is a secure clearinghouse that meets the industry standards set forth by the Payment Card Industry Data Security Standard (PCI-DSS) and is certified at the highest level attainable. Once we enter your information into the vault, your information is securely encrypted and we do not have access to view or edit the information. Our staff are only able to see the last 4 digits of your credit card – just as any online retailer does. This vault is only used to process your payment and email you a receipt once payment is processed.
What is PCI-DSS?
Payment Card Industry (PCI) Security Standards Council offers robust and comprehensive standards to enhance payment card data security and reduce exposure to credit card fraud. PCI Data Security Standards (DSS) provides an actionable framework for developing a robust payment card data security process, including prevention, detection, and appropriate reaction to security incidents.
When do I give you my credit/debit card information?
Your credit card information must be given to front office staff before you are seen by a provider. For new patients, a CCOF must be established before scheduling their first appointment. I have a Health Saving Account (HSA) Card. Can I keep my HSA card on file Yes! You can keep your HSA card on file. However, we may require an additional card to be kept on file should the funds in your HSA account become insufficient.
I have dual insurance and I’m covered at 100%, so I will never have a balance. Do I still need to give you a credit card on file?
Even with dual insurance, there is often a patient who still has some responsibility. Please keep in mind we will not charge your card if you do not owe anything.
When I booked my appointment, the business team told me I had to keep a credit card on file with the office. I've never heard of this before.
Credit Card on File (CCOF) is a fast-growing standard requirement in the service industry, and soon it will become the standard of care to reserve an appointment. Many medical practices, imaging centers, and outpatient surgical centers already require a credit card on file. Likely, your gym, tanning salon, subscription services (like Netflix and Hulu), hair salon, or any monthly utilities you pay online or via autopay already require you to keep a credit card on file.
What are the benefits of West Allis Dental Care's credit card on file program?
This program speeds up check-in and check-out and allows caregivers to pay directly without using your card. It also helps ensure prompt payment of patient balances.
Do all patients need to keep a credit or debit card on file at West Allis Dental Care?
Yes, all patients are required to have a credit or debit card on file. This policy is applied equally to all patients.
Is my credit/debit card information safe with West Allis Dental Care?
Yes, card information is securely stored in an online vault compliant with the highest PCI-DSS standards. Staff can only see the last four digits of your card.
What payment options are accepted at West Allis Dental Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What dental services does West Allis Dental Care offer?
Services include teeth cleaning, cosmetic dentistry, dental implants, dentures, Invisalign, periodontal scaling, oral cancer screening, general dentistry, and tooth extraction.
What are the office hours of West Allis Dental Care?
Monday to Thursday from 8:00 AM to 5:00 PM, Wednesday until 6:00 PM, and Friday from 8:00 AM to 2:00 PM; closed on weekends.
What languages are spoken at West Allis Dental Care?
English and Spanish (Se Habla Español) are spoken at the office.
How can West Allis Dental Care's nearby Panda Hut Chinese Restaurant be useful to visitors?
After your dental appointment, you can enjoy a meal at Panda Hut Chinese Restaurant nearby, making it convenient to combine health and dining plans.
What nearby attractions can I visit before or after my appointment at West Allis Dental Care?
Historic Downtown West Allis is close by, offering shopping and parks for a pleasant visit around your dental care.
Are there other health-related services near West Allis Dental Care?
Yes, nearby you can find Internal Medicine Associates and Laughing Grass, the first CBD dispensary in Wisconsin, offering complementary health services.