Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
516 reviews
5 stars
447
4 stars7
3 stars6
2 stars7
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Camille, Victoria, and Miranda.
Service Efficiency
Several reviews noted quick and efficient service, especially regarding adjustments and repairs of glasses.
Mixed Experiences
While many customers had positive experiences, there were significant complaints about poor service, long wait times, and issues with refunds or incorrect orders.
Staff Training
Some reviews indicated a need for better staff training, particularly regarding product knowledge and customer service protocols.
Appointment Issues
Customers expressed frustration with appointment scheduling, particularly regarding virtual appointments and communication about insurance coverage.
- TSTaé SmithNov 17, 20255.0I came into LensCrafters Saturday, November 15th. I had the pleasure of working with Camille. I explained what I was looking for , She listened and explained everything to me about different frames so she was very knowledgeable. She made me feel comfortable and she gave me honest feedback. Here expertise helped me find a pair of frames that I really love. She’s a jewel!
- JLJoel LarscheidtNov 17, 20255.0Wonderful Experience!! I purchased glasses from Zenni that were damaged, and they fixed them free of charge!! I definitely will be returning.
- JGjacob guinandNov 15, 20255.0Fast and easygoing,great place to go to.camille who helped me was wonderful and amazing person and honest and did everything she could for me thanks again.
- DBD BroNov 10, 20251.0Not a great experience. They ordered the wrong frame and prescription for me in 2024. When I told them I couldn’t see when I tried the glasses, they told me to drive home & try them out for a week (which I refused bc I could have crashed my car, that’s how bad I couldn’t see.) The manager at the time gave me a credit bc I had such a poor experience and I had to make 3 visits to the store before they got it right. Now in 2025, I order contacts using the credit they gave me, and they messed up the contact order too. I am now on my second visit to their store bc they entered the wrong prescription. I’m a patient person, but I think this will be my last business dealing with LensCrafters.
- MHMarleena HallOct 27, 20251.0Horrible customer service. They overcharged me by $50 then issued refund to my 12 year old then when I informed them they indicated they would reissue. A month later no refund. I call for corporate number explained the situation and Miranda kept me on hold for over 25 minutes I was still on hold when I drove to the store. 5 employees there and still no help. I have spent thousands here. Never got corporate info but some odd personal email. DO NOT GO HERE!!!!!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Wauwatosa offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Which insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What are the operating hours for LensCrafters in Wauwatosa?
LensCrafters is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an eye exam online at LensCrafters?
Yes, you can schedule your eye exam online through their appointment link on the LensCrafters website.
What are some popular designer eyewear brands available at LensCrafters?
LensCrafters offers designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, and Michael Kors.
Does LensCrafters offer services for children's eyewear?
Yes, LensCrafters provides comprehensive eye exams and can determine if your child needs glasses, helping with pediatric vision needs.
Is there wheelchair access available at LensCrafters?
Yes, LensCrafters in Wauwatosa has a wheelchair-accessible entrance to accommodate all customers.
Where is LensCrafters located within Wauwatosa?
LensCrafters is located at 11530 West Burleigh Street, Space #110, within The Mayfair Collection in Wauwatosa, WI 53222.
What dining options are near LensCrafters at The Mayfair Collection?
Nearby dining options include Osgood's and AJ Bombers burger restaurants, Corner Bakery Cafe for sandwiches and bakery items, and Pizza Man for pizza and Italian cuisine.
What nearby stores could I visit when shopping at LensCrafters?
You can visit nearby stores such as Sleep Number mattress store, DICK'S Sporting Goods, Old Navy, Men's Wearhouse, and J.Crew Factory during your visit to The Mayfair Collection.