Business Details
About
Medical Supply Store
The Good Feet Store's personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.
Details
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.6
320 reviews
5 stars
275
4 stars
13
3 stars4
2 stars
9
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Jordan and Natalie, for their helpfulness, knowledge, and attentiveness during fittings.
Product Effectiveness
Several reviews highlighted significant pain relief and improved mobility after using the arch supports, although some customers reported dissatisfaction with the product's effectiveness for their specific conditions.
Refund Policy
There were multiple complaints regarding the store's no-refund policy, with customers expressing frustration over being denied refunds for ineffective products.
Pricing Concerns
Customers frequently mentioned the high cost of the products, with some feeling that the prices were not justified given their experiences.
- KSKay SchultzJan 3, 20265.0Jordan was excellent! He was very detail orientated and knowledgeable It was a great experience. He was a pleasure to work with.
- KHKelly HaasDec 2, 20251.0I purchased Good Feet Store insoles in August hoping to resolve my plantar fasciitis. I used them consistently, went back for a refitting, and still experienced no improvement. After seeking professional medical advice, I learned that my pain wasn’t coming from my foot at all, but from my lumbar spine. I am now in physical therapy to address the true source of the problem — something a shoe insert could never have fixed. Because of this, the insoles are completely useless for my condition. I reached out to the Middleton location to explain the situation and request a refund since I am clearly not a good candidate for the product. It took over a week to hear back from the store manager, and only after following up again. When they finally responded, I was told they would not issue a refund and that all they could offer was yet another “refitting” — something I already explained is not helpful or relevant to my condition. I emptied my HSA account on a product I was assured would fix my pain, only to discover that it never could have. Being denied a refund under these circumstances feels deeply unfair and unethical. Their refusal to take responsibility, even when the product is clearly ineffective for the customer’s diagnosed condition, is incredibly disappointing. Customers deserve transparency, compassion, and solutions that genuinely address their medical needs — not a one-size-fits-all product paired with a no-refund policy. I still believe a refund is the only reasonable resolution in a situation like this.
- JNJill NemoirNov 12, 20255.0Jordan did an excellent job I'm looking forward to my feet being back in order, which I know they will be. Jordan took the time and care to get me back up and moving pain free.
- DFDONNY FOXNov 8, 20255.0Very thorough. Researched my concerns before my arrival and hit the ground running the moment I arrived. I still can't believe my pain is gone, I can walk again
- BBB33RUSNov 6, 20255.0I had went to the Good Feet in Sun Prairie Wisconsin,they really took care of me and explained thoroughly what I had to do in order to get my feet corrected then they had shown me when to exchange out inserts and how often. Thank you Billy Hestand you were super helpful.
Frequently Asked Questions About The Good Feet Store
How are our arch supports different from inserts and insoles I can buy online or in drug stores?
Good Feet Arch Supports are designed to provide the firm, yet flexible function necessary to help correct poor foot biomechanics, providing long term pain-relief solutions.
I buy good shoes, but my feet still hurt. Can arch supports help me?
Absolutely. It’s common for people to think that their shoes are the problem, when in reality it’s often the foot that’s going into the shoes that’s the real source of discomfort. By stabilizing the foot with a good arch support, the pain and discomfort caused by common foot and foot-related problems can often be minimized or alleviated.
Will I be able to take my arch supports home the same day I purchase them?
Yes, for ages 6+. Your local Good Feet Store stocks a full inventory of arch supports. Once you’ve been fitted and have found the supports that work the best for you, you’ll be able to wear your new arch supports home.
How do I get my free fitting?
It’s simple. Just stop by your local Good Feet Store. No appointment is necessary, but if you prefer, you can schedule an appointment at the store near you.
Can I use my HSA or FSA funds to purchase arch supports?
Yes, you can use your HSA or FSA to purchase our arch supports. Arch supports, shoe inserts, insoles, or orthotics are eligible for reimbursement with a flexible spending account (FSA), health savings account (HSA), or a health reimbursement arrangement
(HRA). However, arch support reimbursement is not eligible with a limited-purpose flexible spending account (LPFSA) or a dependent care flexible spending account
(DCFSA). Arch Support Inserts are eligible for reimbursement with an FSA or HSA as they are devices placed into your shoes to support the arch of your foot to reduce discomfort. Important Reminder: FSAs, HSAs, and other listed account types may differ. Be sure to check with your administrator before making a purchase.
How do Good Feet arch supports differ from regular inserts or insoles?
Good Feet Arch Supports provide firm yet flexible correction for poor foot biomechanics, offering long-term pain relief unlike typical online or drugstore inserts.
Can arch supports help if I wear good shoes but still experience foot pain?
Yes, many foot pains stem from foot biomechanics rather than shoes. Proper arch supports stabilize your foot and can minimize or alleviate common foot-related discomfort.
Will I receive my arch supports on the same day as the fitting?
Yes, the store stocks a full inventory and you can take home your personally-fitted arch supports the same day for ages 6 and up.
How can I get a free fitting at The Good Feet Store?
Just stop by the store for a free, no-obligation fitting. No appointment is needed, but scheduling one is available if you prefer.
Can I use my HSA or FSA funds to buy arch supports at The Good Feet Store?
Yes, arch supports are eligible for reimbursement with your HSA or FSA, but verify with your plan administrator as some account types like LPFSA or DCFSA are not eligible.
What are The Good Feet Store's operating hours?
The store is open Monday to Friday from 10 AM to 6 PM, Saturdays 9 AM to 5 PM, and Sundays 12 PM to 4 PM, with closures on major holidays.
Is The Good Feet Store accessible and does it have wheelchair-accessible restrooms?
Yes, the store has restrooms and wheelchair-accessible restrooms available.
Are there dining options near The Good Feet Store in Sun Prairie?
Yes, nearby you can enjoy comfort food at MACS or M.A.C.S. Macaroni and Cheese Shop, try Mexican cuisine at Gloria's Mexican Restaurant, or grab coffee at Starbucks.
What other wellness services can I find near The Good Feet Store?
Nearby wellness options include Elements Massage for massage therapy, Elite Chiropractic for chiropractic care, and KidStrong Sun Prairie for health-oriented boot camps.
What nearby places can help me plan a visit or extend my time in the area?
You can stay nearby at Hilton Garden Inn Madison Sun Prairie, enjoy desserts from Crumbl Cookies, or get a haircut at Great Clips or Sport Clips Haircuts, all within close proximity.