SSM Health at Home

Reviews

• TW

  Tim Weinke

  Jan 19, 2024
  1.0
  The whole ssm health cpap system is ridiculous. I have call three different numbers and have not received a call back from any of them. I did get through on one number and the customer service rep told me I had to go to a ssm health at home store to get refitted for headgear. I have gotten the same headgear for 20 years and never had to get fitted. The headgear i get is adjustable with straps and doesn't need to be fitted.
• PA

  Paula Ahlers

  May 4, 2023
  1.0
  Been waiting over a month and they send the wrong mask. Then don’t replace to be corrected!
• SS

  Shannon Shelton-Ganser

  Apr 17, 2023
  1.0
  Customer service is poor: they send the wrong part numbers and will not allow returns.
• JB

  J B

  Jan 13, 2023
  1.0
  ZERO STARS. I will no longer be doing business with this company and will actively recommend to all I know to avoid ssm like the plague. 7+ years I’ve ordered my cpap supplies and they never asked for any kind of copay nor had I received any billing, then suddenly 2 collections(from one and two years ago apparently) go on my credit report now from ssm health at home saying I owe? They claim they sent letters out but I’ve yet to receive any, then when I call to order supplies you’d think they would say that I have a balance and let me pay what they are now calling my copay then and there but no. According to the billing department, she’s worked there for fourteen years and that’s not how it’s done🙄. Now I can’t order needed medical supplies because I have to pay them for something that they never asked me to pay after Medicare and Medicaid paid it? Is this balance billing? Isn’t that illegal? Either way, don’t trust a company that can’t get their own billing in order and try to talk down to their customers. ZERO STARS
• TG

  Toasted Ghostie

  Aug 14, 2021
  5.0
  I've had a wonderful experience with SSM Health at Home. The nurses have been extremely kind, personable, friendly, professional, and knowledgeable. They've also really put in a lot of effort to work with me on my different sleep schedule due to chronic fatigue, pain, and more. The one time I had an issue, the manager called personally and it was promptly taken care of. They also make sure to adhere to Covid protocol every visit. I have weekly nursing visits, and I'd most definitely recommend SSM Health at Home here in Reedsburg.