LensCrafters

Reviews

• CM

  Cameron McGee

  Mar 1, 2026
  1.0
  The lady that helped me ended up ordering the wrong frames. I wanted Versace but she ordered some Armani frames. When I went to pick them up I told them that those weren’t what I ordered so they said I had to pay an extra $226 to get what I wanted. I was very thorough in telling the 1st lady that helped me that I was trying to stay under $450. Initially I paid $373…. Adding another $226 would put me at almost $600. They told me I have to come back to talk to a manager to get it resolved but I don’t have the time to come back anytime soon. Very disappointed in this experience
• SJ

  Sincere Johnson

  Feb 25, 2026
  5.0
  I absolutely love their store!🥹💗🤞🏽 not only are the employees amazing but the standard of care is beyond compare! The two workers in store are also so welcoming getting glasses has become such a wonderful experience! This location & its workers are a 10/10 across the board! I believe Angela was who I interacted with such a gem an amazing at her job
• SL

  Samantha Lauf

  Feb 14, 2026
  5.0
  Thanks for a great experience! The associate that helped me, Gabriella, was lovely. I felt zero pressure to rush even though I was the last client of the day. Dr. Tristan was thorough and made sure all my questions were answered. Highly recommend!
• LW

  Lashona Wynn

  Feb 8, 2026
  5.0
  Excellent customer service provided by this team, especially Angela. She is very kind, upbeat and outspoken. Provided great deals for both pair of glasses. She made I was taken care of. Looking forward to my yearly eye exam.
• CJ

  Carol Jeanne

  Feb 7, 2026
  5.0
  I needed to replace a pair of lost glasses quickly. Since I have a recent prescription from LensCrafters, I made an appointment online for the same day. Fortunately my prescription is still current, as I learned the optometrists often aren’t on site, and I would have had to jump through the hoops of a video appt with the offsite optometrist, with one of the opticians doing the testing. That being said, Angela, the optician who helped me in selecting frames that are both economical and attractive, was funny, engaging, and she knows her stuff. The frames for my distance vision glasses look a lot like the more expensive Brooks Brothers glasses I lost, and the sunglasses I ordered are ringers for my old Anne Klein pair. But the final total was around half of what I paid for the designer labels in the past. I’m looking forward to getting my new glasses — LensCrafters used to make most single-vision lenses in house, but couldn’t in my case. A loss, but I’m happy to wait. Four stars for LensCrafters, but five stars for Angela the optician for making the whole frustrating experience enjoyable. Store: inside Pritchard Park Mall (formerly Regency Mall), Racine, Wi.

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